David’s Bridal

I am very surprised the assistance that I received for my costume from Sarina the service supervisor. She spent time find my size based on the measurements that I bought in. She assisted me selecting a couple of dresses the try on. I felt very comfortable with her assistance.

I had an awful experience at this location. They were rude, racist, unprofessional, unkind, and hurtful. I went to this location a few years ago and I still remember how awful they were. So this year, for my formal event, I went to Novi and I’m thankful that they restored my faith in David’s Bridal. But this location needs a serious attitude adjustment.

Big place. My dress was awesome. But took 4 alteration appointments and that’s where it got expensive. 700 dollar dress, about 200 just to have the sides brought in a bit.

My close friends daughter is getting married and we just recently visited this local David’s Bridal location and wow are they handy with their suggestions and resources! I loved how much detail and thought they put into each gown they gave to the bride to try on. They made us feel comfortable and had plenty of room for seating and guests. I did not feel rushed through the process and we walked out with the dress of her dreams! The alterations were very affordable as well — This trip was the most stress free trip we have had in weeks and I am thankful for David’d Bridal to be available and willing to help during such an overwhelming time in a couples life! SO THANK YOU!

This place is hugeeee! Came here around 4pm on a weekday to get fitted for my bridesmaid dress. There were only 2 workers and I had to wait a good bit before getting helped. However when it was my turn, the gal that helped me was super helpful and willing to find the right size and style for me (as my friend (the bride) kept on changing her mind on the phone). I ordered the correct bridesmaid dress and initially it was going to ship to the store, but the manager voided it and waived the $ 15 charge to ship it to my house. Thank youuuu!
Although I would say this place is a lower-​tier bridal shop and I probably won’t come back here unless I need to for a friend… I did overall have a good experience.

I needed measurements done for another wedding and they refused to do them. And I get that I wasn’t getting a dress from them. But they did make my decision for when I get married I will never purchase a dress from them. If you can’t be nice to me before you don’t need my business later.

I don’t know how anyone can complain about David’s Bridal in Ann Arbor, MI. They have a huge selection. My daughter went to their website and wrote down 15 – 20 dress model numbers she liked as she had no idea what she was interested in. And although, Cloe, our helper, was a little overwhelmed by the volume of dresses she chose, daughter had excellent service. She was patient, friendly, willing to satisfy. We returned more than once and again worked with Chloe and Amanda. All these young women do not work on a commission and all help each other. They were not pushy or snotty at all. We said «yes to the dress» and it arrived in 6 weeks. Next up are some alterations. I would recommend this store and company to anyone.

I believe this store sold our information to other marketers. Now we get ~10 wedding oriented pieces of mail a day in our little apartment mailbox. I believe they were the ones because my fiancé and her friend went to only this place together and now are both being spammed by the same marketers. I contacted them, they denied it, so your decision. Also, she didn’t end up buying a dress here because she didn’t find anything she liked. People working there were nice, but it’s frustrating the higher ups will sell your info.

We worked with Angela and she was truly fantastic. It was my first time trying on any dresses and she was really great at keeping it fun and not overwhelming. Within just a few dresses we had a couple really great options. To be honest, we had gone to just get a sense of styles but I was impressed to find a dress I really liked.
Not only did Angela take great care of us but we also got support from the manager, two other employees, AND the seamstress came out show me how our top choices could be altered. I felt like we were the only ones in the store even though they had two other clients.

I have had a prior bad experience with this David’s Bridal, but refrained from writing a poor review in hopes it was a fluke. The first experience was going with my best friend to look at bridesmaids dresses for her wedding last year. We had a «consultant» but they were clearly not interested in helping us, probably because we weren’t a «big sale». We did not end up buying her bridesmaids dresses from David’s as a result of that experience, which is unfortunate for them because there were 6 of us. Further, my wedding is coming up, I have 7 bridesmaids, and refrained from using that David’s as well.
However, in an effort to find flower girl dresses, my mom and sister went over to David’s a couple months ago. They were not helped by any «consultant», but rather by the receptionist. Although I was not present that first time, they said the receptionist was SUPER friendly and helpful.
We went back to the same David’s again, this time I accompanied my sister and mom, along with my two nieces (flower girls). We were first helped by the same receptionist, who was super helpful. We were then given a «consultant», who wasn’t much help at all. Nonetheless, we finally found a great dress for the girls. The «consultant», went to get who I assumed was her superior, to check on how we would find the appropriate sizing. At first she was friendly and helpful, until she informed us that we could not get the eldest girl’s size anymore. We asked why they had it in store if you couldn’t get it and asked why no one bothered to tell us an hour before. They responded that their dresses were designed to be bought off the rack. That was fine, until we pointed out that the samples were FILTHY (like huge, black smudge on the shoulder, and torn and dingy bottom). She then became very snippy and annoyed responding «well, we spot clean all our dresses…». Apparently they need a new «spot cleaner». We asked if we were to buy the dress if we would get a discount because of the less than new appearance, and she again responded «no, our dresses are designed to be sold off the rack».
I was a little irritated by her snotty demeanor, but disregarded it while we discussed our decision. We decided not to buy the dresses there, as we’d be paying the same price for a crappy, dirty dress. I instead decided to just order the sashes form them. When I went to go up to the counter, I overheard the second «consultant» talking about us to another «consultant». To say they lack professionalism is an understatement. I ignored it, ordered the sashes anyway (only $ 30 sale), and went on my way.
I am a pretty easy-​going — but I don’t have a whole lot of understanding for unprofessional, and rude behavior. To summarize, because of this store’s unprofessional staff they lost out on a total of 14 bridesmaids dresses (6 for my friend’s wedding, 7 for mine, and an additional one for a friend’s wedding in April; I instead went to the David’s in Chicago to purchase that one.), and at least 2 flower girl dresses, as well as other things we may have purchased from there. That is a loss of at least 16 sales, not to mention the inevitable additional sales loss resulting from my poor review of their service to my more than 7 friends who are currently planning weddings in the Ann Arbor area. Perhaps they should consider elevating their receptionist to a «consultant», as she is apparently the only one who cares about her customers.

The woman «helping» my fiancée was snappy, rude, and — brace yourselves — not helpful.
She pretty much ruined my fiancée’s first dress shopping experience.
Needless to say, the 2^nd dress shopping excursion was not at David’s Bridal.

We worked with Angela here who was fantastic. She was lively and engaging, trying to be helpful when needed and realizing when we needed a few minutes on our own. What I appreciated the most was her genuine nature; she actually seemed sincere in her compliments and provided honest opinions (good and bad) which I found really helpful as it actually seemed real. This is unlike many bridal folks who are quite pushy and will compliment anything to make you feel good «your big toe is gorgeous! Love how it sits so well next to your second toe, that’s so great!!!»
Anyhoo. David’s Bridal is a chain, we got it. While they certainly prefer appointments at this location they will definitely accommodate you if you wander in without one. They will let you take pictures which I found really helpful later on. They have a huge selection and it’s pretty well organized by style (poofy, less poofy, etc) and cost (they’ve got a $ 600 and under section). They’ve also got a decent stock of destination wedding dresses, things that are more simple and flowey.
Be warned, if they can’t find your size in the store or at another store it can take up to 12 weeks to order a new dress. Just a tip of the day from one of those people (moi) who did not realize people do all this «wedding stuff» so far in advance. Good grief. ;)

I went into the store to order a bridesmaid dress and the experience was fine as the associate helping me out was friendly and helpful. But she seemed to lack a fair amount of knowledge on store policies and pricing, so I dealt with several people there, which ended up taking more time than needed.
Checking out and ordering the dress was dealt by whom I assume was one of the managers there as she was training the earlier associate, and there ended up being a bit of confusion on the price of the dress as the dress listed on the David’s Bridal website was within the «Under $ 100» category but was not at the store ($ 50 more). I was about to purchase the dress at full price when I had her check the wedding party details once again to find out that I was able to receive a discount since they were registered through David’s Bridal — something I feel that they should have been able to take care of without the extra push on my part.
I ended up having to cancel the dress and called them to ask about their policies on refunds on ordered dresses, and after speaking with the first associate (giving them my name, the bride’s name, explaining the reason why I was calling), she put me on hold for 10 minutes to have an associate manager pick up the phone to ask again, why I had called. I explained the situation once again to her, to have her tell me that they couldn’t refund over the phone. I explained that I was just calling to find out what the policy was and that I’d be happy to return to the store with my identification for the full refund — it felt as though neither of them had listened to what I was actually asking for (which I feel was a very simple answer).
All in all, there haven’t been any issues with what I actually needed from the store, but the service aspect coming from a bridal shop that’s existed for quite a long time seems to be lacking quite a bit.

I was super sad with my first trip as the bride to David’s. I booked an appointment months in advance & had my mom & my best friend drove out over an hour & a half to come try on dresses with me & my sister. Our attendant left us about 20 minutes after getting there to help a part who just walked in off the street. My sister & my friend ended up pulling more dresses for me to try on. The attendant wasn’t fun or cool & she actually made me cry because she ruined my «Say yes to the dress“moment. My sister ended up picking out THE dress & I purchased it that day.
I did end up complaining to their corporate offices (Twice since the store didn’t get back to me the first time with in the promised time limit) & got a call from the stores assistant manager saying how sorry they are.
Not shocking in the lest, when I showed up to pick up my dress, the attendant who was «helping» me with my dress ran to the back of the store & hid while another woman practically threw my dress at me.
I’m going to get it altered at another store & am telling my bridesmaids who live in the area to order their dresses from another location.
I have been to the store 3 times perviously to order dresses to be in other friend’s weddings & wasn’t helped any of the 3 times prior. This location doesn’t care about customer service even when a sale is involved. If you want to shop for yourself & not be bothered, this is the store for you. If you want some assistance, I’d go to another store.

Just bought my wedding gown at David’s Bridal in Ann Arbor last night. The consultant I had, Adrienne, was so nice and helpful. We bonded right away over a shared love of a TV sit-​com episode that featured a certain wedding dress. I had a list of dresses I wanted to try on, and she found the ones they had in the store for me, and then suggested a few more. I ended up with one of my original pics, but it was really fun and interesting to try on ones that I hadn’t considered.
I wasn’t altogether too familiar with how David’s works, so she had to explain to me that I could buy the sample I tried on, or I could order a dress. She further explained that if I did order, I was not guaranteed a new dress and would probably end up with another sample from another store. I ended up buying the one I tried on, because better the devil you know and all that. The only bummer was Ann Arbor is store #296 out of 300 in Michigan, so they are low man on the totem pole for getting in new stock. Basically, that meant they did not have two of the dresses that I wanted to try on. But that didn’t matter, because I love the one I ended up getting. I’d give the David’s Bridal chain overall three stars, but the one in Ann Arbor gets four because of the pleasant and helpful staff. A bonus, my dress was on sale for half off!!!

I had no idea what I was doing, I didn’t even know what a bustle was until I started looking at dresses. Turns out I should have just gone straight to Davids Bridal and not wasted time at the boutiques that don’t even let you take pictures.
Everyone in here is really nice, and most of the people I have dealt with were very helpful. There have been two sales associates that were a little pushy, pushier than I would have liked, on trying to sell dresses or accessories. Also, apparently they left an auto message on my cell phone when my dress came in, but the voicemail I think only got the last ten seconds of the message and I thought it was credit card spam. So definitely call the store when you think your dress should be in if you haven’t heard anything, chances are, it’s waiting for you.
But you don’t feel rushed while trying stuff on, you can take as many pictures as you like, they will keep bringing you dress after dress, and they have an awesome selection with great deals. I got my dress for $ 550, and to have the alterations done (I’m super short) and bustle sewn in was $ 150, which I thought was pretty reasonable for a wedding dress.
I’m going to be a bridesmaid in a wedding next spring in CA, and they let me try on several different dresses knowing that I wouldn’t be buying anything (at least not that day) and the lady helping me made suggestions and helped to take pictures so the bride could see. I didn’t feel any pressure and there was no badgering about info of the bride or wedding itself.

I was convinced that I did NOT want to get any of my wedding gear at David’s Bridal.
I was wrong.
I got a beautiful dress for $ 650 (on sale from $ 950) but, more relevant for this review, the folks at DB Ann Arbor are really great.
On MULTIPLE occasions I went to the store, tried on various dresses, wound up in «my» dress and stood/​wandered/​played with accessories while IN THE DRESS for hours at a time. They were friendly, helpful, patient.
Everything I’ve ordered from them (dress, headpiece, veil) has come in in half the time (or less) than was estimated.
Last summer if I needed to «get away,» I would go to David’s and wander around, looking at sparkly accessories. I did this A LOT.
Thanks, DB, for being patient, un-​pushy, helpful, and friendly. This did NOT feel like Bridal Wal-​Mart (the Bride$mart I went to in Chicagoland did), nor was it suffocating or high pressure like some of the fancier salons. This was just the right kind of bridal shop for me and I would recommend the Ann Arbor location in particular for good, helpful staff.