D O C Optical Centers

This DOC is now a Pearle Vision. The DOC was passable, but my first exam since the transition was disappointing. First off, all the wall décor is gone, and the glasses display cases only hold about a third of what they held before. Most of the chairs for waiting patients are gone too — only three seats available now. I thought it looked so stark because that location would be closing, and was surprised to find such an unwelcoming ambiance was Pearle’s corporate-​mandated look. My exam itself was fine, same doctor I see every year. When it came time to order my new glasses and lenses things fell apart. I was annoyed to learn that Pearle does not *allow* me to order the type of lenses that I got from DOC (uncoated plastic). My least expensive option included polycarbonate lenses and two expensive coatings, at triple what my last lenses cost me. Computers crashed regularly, causing delays. The person helping me stopped many times to talk on the phone, when I asked why we kept getting interrupted he said that their staff had been permanently reduced. Entering my order for contacts and glasses lenses took more than 40 minutes. The computer said the glasses had to be sent out for new lenses, but the salesman went back to the on-​site lab and said they could make them there (confusing). Usually with a new contact lens prescription and order they would give me a free pair of disposables in the new strength if they didn’t have my lens order in stock, this apparently isn’t done anymore. When I went back to pick up the glasses I had to wait almost 10 minutes before anyone acknowledged my presence. Went before Christmas and still no contact lenses. I will probably find a new eyecare center for next year.