Firestone Complete Auto Care

Stay away from this place. Some of the worst customer service. Vehicle was dropped off at 1030 to have four tires put on we were told the vehicle would be done at 1:00pm. So when we get back at 1230 vehicle had not been touched and when asked about it they looked confused. They could not find the ticket. Once found they pulled the vehicle back and then proceeded to say the vehicle will still be done at 1:00pm. 2:00pm rolls around and when we asked was told that we should have patience they are working as fast as they can. I will not recommend this place to anybody.

Not nearly as bad as every one of these reviews. So I took my vehicle in to get some tires installed and balanced. They had a better price than most other places. So I decided to try it.
My only complaint.
— I set up and appointment for 2PM. The guy asked if i wanted to wait for my vehicle or just drop it off. I assumed that making an appointment meant it was going to get done right away but the guy told me it wasn’t going to get in the shop til about 4:30. That was my Whiskey Tango Foxtrot moment. Sure enough it didn’t get in the garage til 4:30. Once it was done all was good to go.
Pros.
–They did a good job of mounting and balancing the tires. Because of the reviews i was leery about the quality of a job they would do. But I hopped right on the expressway to test out the balance and it it almost better than the factory balance. They also used the stick on wheel weights that go inside the rim so it doesn’t mess up the face of your wheels.
All-​in-​all my recommendation would be if you use this shop setup an early appointment and be prepared to drop off the car and have someone pick you up or just wait in the building. The Exchange gas station is right across the street.

This place is a scammers paradise. They don’t technically have a monopoly but since most people can’t get off base or don’t know about other places they don’t go anywhere else. They tell you to drop your vehicle off and give you a «morning» appointment but frequently don’t get it done until late afternoon.
My wife was getting ready for a PCS and I took her car in for an oil change and overall check. I told them about my alignment concerns and wobbling. They put the wheels on for us 6 months ago and I don’t think they did it right. $ 300 and 4 attempts at balancing, alignment, and rotation later and the car still shakes. I had to stop letting them try to fix it because she had to leave.
Save yourself some time and money and go elsewhere. There are a couple places right out the VA gate that are as convenient.