Firestone Complete Auto Care

They broke my ac filter box & didn’t tell me anything about it. Unfortunately I didn’t notice till I double checked when I got home.

Please, Please, Please do yourself a favor, do not use this store unless you want to experience the worst service in your car…4 hours just to install 4 tires…

AVOID this place!!! Went in for tires on my ’86 Isuzu. First car in when they opened on a Wednesday. 4 hours later (Yes took them 4 hours to get to it) the front desk tells me the technician is having a problem with the center caps and needs to get a special tool. I was like ??? The center caps have 3 screws on the inside of the wheel. Not sure what ‘special tool’ they needed, as I consider a phillips head screwdriver pretty standard in any toolbox. Anyway they destroyed one center cap by trying to pry it off, and screwed up another. Now, had the technician told me up front he was having an issue I would have been more than happy to explain how to remove the caps. Instead I got some BS story about a special tool. When my car was finally finished, the technician told me he doesn’t like old cars and not to bring that one back… No problem buddy. I will not bring ANY of my cars to you for service ever again. I contacted Firestone corporate about my destroyed center caps three times. Never got a response, So. eff you Firestone… never again.
On a side note: while I was waiting in the store, an Airman came in and inquired about getting tires rotated. Full disclosure. I do not know what kind of vehicle or what tires the kid had, but the response «Those tires can’t be rotated» just sounded wrong to me. I can only think of one condition that would be a correct statement. if the front and rear tires were different sizes. Could that have been the case? Maybe. but I still call BS on it.
This place was 1000% better when it was an AAFES Car Care Center. Too bad AAFES got conned by Firestone.

Had an appointment yet the vehicle didn’t go back until over an hour later. Two hours later I was told it would be another half hour… over an hour later… the vehicle is now ready. I’m not complaining about their work (it’s good) or the staff (they’re great) but PLEASE work on time/​scheduling. At the very least be reasonable and upfront with the customer (s) if things are running behind so we can plan accordingly. Thank you :-)