River Road Veterinary Hospital

Just Ok. We’ve actually just switched to another vet in Andover.
This office is clean and modern, but my lukewarm feelings start with the front desk staff who find it impossible to crack a smile or be polite, starting with calling them on the phone to make an appointment. I also felt I routinely had to wait to be seen — when showing up early for an appointment, I’d often be seen 20 – 30 minutes after the appointment was made. Overall it just feels short staffed.
I always felt like they were trying to upcharge/​overcharge me for everything, or not give a thorough enough exam so I’d have to return for another visit.
I have a Golden Retriever (they can be prone to skin infections due to their double coat) and they gave me some antiseptic wash for a hot spot which didn’t help and instead had to return for an additional visit for an antibiotic. When spay incontinence later developed (not related to the hot spot), they wanted to test for a urinary tract infection, do blood work, all before putting her on the medication — meanwhile she had every single classic symptom of spay incontinence right off the bat, and I should have just asked to not do the tests and proceed to the medication. Our new vet charges less than half for the same incontinence medication and didn’t bat an eye when we asked for it (not requiring all the tests).
Overall this vet would probably be fine for more routine wellness check ups but as soon as it turns into more expensive territory, I feel they pounce on the opportunity.

Good care but something always felt a bit uncomfortable for me. Switched to a new vet closer to my home and received quite a bit of push back from the vet. While good care, little things like billing questions, ordering meds from outside sources, seemed to rub them them the wrong way.

Going to the vet is never fun but if you have to go, I highly recommend this veterinary hospital. The place is immaculate, the staff is genuine and friendly and it’s never chaotic in there. My 2 year old Bernese Mountain Dog is always in good hands when she is there.
The prices are a bit high compared to other vets in the area but to keep my pup safe and happy, I’d rather pay the extra money.

In terms of service and the knowledge of the staff, this would definitely be a 5 star review. Everyone is very nice and they all seem to want the best for my dog.
That being said, it seems a little like I walk into a sales office each time I go. They are always trying to perform an extra test or treatment, or if all else fails, overpriced dog food.
Services also seem to be overpriced at least compared to what I am used to. For example, a recent trip for just annual vaccinations resulted in a bill of over $ 200. For now I will continue being a customer the as I trust them, but will continue to look for a better alternative.

I love River Road Veterinary Hospital-​George, Tracey, and all the staff are great! I first started going there back in June of 2012. I had just taken on a foster dog and I needed to get her vetted. I called around to different vets in the area to see if anyone would offer a discount for service, since she was a rescue. I probably called about 5 or 6 places and most scoffed at the idea of offering a discount. River Road was the only one who was happy to do so-​they offered a generous 20% discount-​and boy, did we need it! My foster dog was diagnosed with breast cancer! Luckily, the tumor was benign and removed and she’s now happy and healthy in her forever home. I moved to Jamaica Plain shortly thereafter, but I still continue to hike all the way up to Andover for my dog’s vet appointments, because they are fairly priced and truly care about their clients.

River Road Vet is fantastic. It’s a very clean facility and the staff are all warm and welcoming. They have gone out of their way to help me when I am in need, and are gentle and kind to both of my dogs. I highly recommend them.

Woof! I was out of town (in Andover) and needed to get my beloved — and sick — pup in to see a vet. I found River Road while doing a Google search, and arrived just before they opened. As a «walk-​in», they were able to see me as soon as two dogs scheduled for surgery that day were admitted, so it was really just a 20 minute wait, which was nothing (and just enough time to fill out paperwork and look at the nice little shop with cool toys). It’s a great place, very nice people, and looks like it was built fairly recently? Also very convenient as it is right off of Route 93. Thank you Dr. Fountas, Erika and Linda!!!