J Butler Property Management

Just an update. These people were kicked out of managing a bullding as a result of issuing fake cheque. Please do not do business with them.

Its June 30^th and the security deposit we were promised to receive within 30 days of the end of our lease (May 31) is nowhere to be found. I was depending on that money to pay the coming month’s rent. They have also said they deducted $ 400 from our security deposit to replace the microwave that broke. The garbage microwave broke due to the defective nature of the product; it was never abused and broke on two separate occasions when barely touched. Regardless of the deduction, I was at least hoping to have some money back by now. When we first toured the house when signing the lease, we were promised that many things in the house would be repaired soon after we moved in. None of those repairs took place in the two years we were in the house. Its too bad I have to write one more terrible review of this company; how are these thieves still in business?

I have worked with J Butler Property Management for several years and couldn’t be me more pleased. They manage a condo for me and they have provided a range of services, including screening of tenants, rent collection, lease renewal, and a range of maintenance services. I have depended on J Butler and they have been extremely reliable across that range of activities. I think the true test of an excellent property management company is if you can have sufficient confidence in them to actually transfer day-​to-​day worries to them. I’m pleased to say that this has been my experience year after year.

Awful management company. I rented from them for 2 years and have them notice I was going to leave. I stayed now that they are no longer there. My dishwasher broke and it took them over 2 months from my first call to replace it. At first they sent out a tech (weeks after the call) who was there almost 7 hours and smelled very bad. He said it couldn’t be fixed cheaply and would need to be replaced. This company of experts ordered the dishwasher from a company who does not install them so I had a large boxes dishwasher in my kitchen which is small for over a week and then they came in and installed it wrong, missing the screws that hold it in place.
Next came the washing machine which took weeks to replace, and these geniuses ordered one that was much smaller than the original unit requiring me to do more loads now than before. Lastly came the stress cracks in the ceiling, the one over 5 feet long in the first unit you walk into. They considered this non essential until I threatened to withhold a portion of the rent. I paid alot for this apartment and having it look awful at that price is unacceptable to me. They threatened eviction if I withheld even a penny. There solution was to patch the ceiling weeks later which lasted like 2 weeks before the crack broke through again. This is not the company you want managing your property as they will make your tenants move out and incompetently fix your property.

DO NOT RENT FROM THIS COMPANY.
They are nasty, unresponsive, threatening, demeaning, condescending, rude, and unbelievably unprofessional. I called about a SERIOUS, health-​threatening issue and they a) literally laughed at me about my concerns, b) HUNG UP ON ME, and c) and provided me with zero solutions.
The next call being made is to our lawyer. This company is HORRIBLE.

Been renting from them for almost 4 months, how will I stay there for the remaining 8? Good question.
After days of waiting, they sent a technician to fix our heating issue (the device that routes the heating throughout our air was «old and outdated» according to the maintenance technician). The heating issue was fixed, but this caused the heating fans to blow black soot and dust all over our apartment, covering our belongings, surfaces, and lungs.
Attempts to notify J Butler were met with indifference, and the vague promise of «getting back to us» later today or tomorrow. Since this issue affects our health (I was blowing black goop out of my nose at this point), our roommate called them back and asserted that this was a serious issue. She was laughed and yelled at, as well as being hung up on.
This incident proves that J Butler does not care about health issues affecting their tenets, and are thus as unprofessional, rude, and discourteous as their Unilocal reputation would have you believe. Trust the hype, this company is not worth your time or your business.

If you live in one of their manged property’s tonight, you will freeze, like I did when I lived there during the winter. If it falls below 68 call the city, becasue they are ruthless slum lords.

Terrible company to do business with. It is now going on a month and they sent me a letter saying that they sent my security deposit to the owner of the property. A MONTH LATER. MA law states that they have a month to get the security deposit to me, they are now late. Terrible company. Watch out!
Also they suck with sending people out to fix things and will try and nickle and dime you for everything.

I have found Butler Property Management to be a pretty responsive and decent company. I was worried after reading these reviews *after* I signed my lease!
I had a flood in my basement from a problem with the hot water heater. I called at 6:30AM, as I was leaving town that day and was freaking out. The maintenance person called me right back and they promised to attend to it that day. I wasn’t sure, so I called in the afternoon and learned that they’d already had an HVAC guy out and had replaced the faulty part.
They also came out on the same day to move some large tree branches from an ice storm, despite the fact that I’m *technically* responsible for yard maintenance. (It’s a single family house.)
I’ve had a few other minor issues and they handled them quickly and to my satisfaction.

seriously one of the most lazy, dishonest, and rude management companies i have ever dealt with
they did not fix things unless you called multiple times. and harassed them over and over. when my refrigerator died, i called and called, and after 4 days they finally bucked up and replaced it with the smallest cheapest one they could get their hands on.
the fence in the yard had fallen down in multiple places and was becoming dangerous on top of being an eyesore. i requested a work order in sept of 2010. i moved out in august of 2011, still nothing done.
i just got my deposit back, with $ 1.07 interest on $ 1400 for two years being in an escrow account. REALLY?
do yourself a favor and do not deal with them. downright scoundrels.

J Butler made one final threat prior to the scheduled appeals hearing and then didn’t show up on the appeal date to justify the grounds on which they requested a Jury Trial.
What a failed sneeze these people are. All AH… and then no CHOO! After all the threats, letters, phone calls and posturing, they just didn’t show up to the appeal and paid by check a week later in full.
The lesson here seems to be, don’t be intimidated by their tactics. If you are in the right as a tenant they will eventually pay, they’ll just wait as long as the law will allow to do so.

Unresponsive, extremely rude, threatening.
On my behalf, renters — please do not rent from the company.
Landowners — please do not pay this company to manage your property. Your tenants will not be satisfied for the below reasons.
I’m a young professional, who doesn’t take a lot of crap. This was the worst year of my life.
First, mice in the apartment. Took them over a month to come take a look at the problem, after they «fixed» the issue — there remained to be mice in the apt, and a lot of them.
Second, every night at 2am my usptairs neighbor would come home stomping around the uninsulated floor. I was woke up from my sleep every night for 365 days. After attempts to work this out with him, I contacted Butler. They did ABSOLUTELY nothing. They said they would call me back and never did. Calls went unreturned. Weeks later, they would say they were «unable to reach him». After months of complaining, they said they had asked him to lay rugs down to prevent the noise. If this even happened, nobody knows.
Third, due to them not mowing the lawn and lack of outdoor maintaince, the yard was INFESTED with ticks. The apartment was advertised as «PET FRIENDLY», however I found over 15 ticks on my dog that summer. They mowed it once after I called for a month complaining.
Fourth, the windows so poorly insulated that in the winters with heat on full blast, my apartment would not warm past 60 on many nights.
Fifth, I paid $ 895 for this hell-​hole.
Sixth, On one occassion of calling — the gentlemen who answered the phone refused to give me his name or title after multiple requests. I asked to speak to a manager. He said: «What do you want, sir?» After arguing, he remained unresponsive to even converse like a professional or an adult.
Seventh, In a response to an email I sent out threatening to not renew my lease at term’s end, the invididual said something to the effect of, ‘Well, we don’t have to renew your lease either, we could even end it early.“
Eigth — instances of no hot water, each lasting for a day.
Ninth — took two days to have my toilet unclogged.
Tenth — heat actually stopped working in the winter for 1 evening.
Nothing about this company is professional. They do not maintain their properties even in cases of problems, and I know another individual renting from J Butler with similar problems. They are ignorant.