White Jones ACE Hardware

Stop in to pick up a file. The guys who work there were standing in the back shooting the breeze and I had to go up to them to get help. Then when I went to check out. The woman at the register acted like I was bothering her, she didn’t say a word to me, not even have a nice day or even the total of my order. I will never go back and I am going to write the home store

I am not sure of the basis of the other reviews on this site, but I love this store. Nothing better than having employees who have actually done the projects you are trying to do to answer questions and guide you in the best way.
I think the staff is outstanding and I highly recommend this location.

I’m giving it one star because I can’t go any lower.
This store’s manager is as rude and uncaring as the staff. When needing help, there’s no one around to assist their customers. After having to search for a store employee you’re helped by a cranky and uncaring employee. They lack proper customer relations. Going there instead of driving to the bigger stores down the road for quick pick-​ups is not worth it. I’d rather drive into another town than deal with such rude people. There are many people that need work if you don’t like your job at the White Jones Ace Hardware on Main Street in Anderson, SC! BTW, the store manager says he doesn’t care about online reviews!

If I could give this place ⁰⁄₅ I would! It’s that bad… Half of the staff were playing with this dog one of there co workers got. The other half that were actually «working» were so disrespectful. Even the cashier I told her «hi how are you today m’am»? She looked at me and and asked if I’m paying with cash or credit cause the machine wasn’t working. I told her thank you have a good day and she completely ignored me and walked away from the register! I wouldn’t come back to this place if it was the only hardware store in 50 miles!

Unhelpful (almost resentful) staff, good prices only on small, individually priced items and a layout that is at best claustrophobic. Every time I’m in there for something, I’m met first by one of several elderly gentlemen who seem to be upset that they still have to work at their age. They take out his frustration by being as aloof and disingenuous as possible. Once I’ve found what I need, with no help from the wandering male octogenarians, I am met by the surly, plump checkout women. Not once have I ever seen one of these women smile or attempt any sort of human compassion. The only thing they can do is disapprovingly snarl at you while still trying to maintain their previous conversation with whatever other surly, plump checkout woman disapprovingly standing behind another (closed) register. Each time I go into this establishment I say it will be the last, only to go back a couple months later because I need something quickly and think (incorrectly) that I can get in and out of this store faster than going down the street to Lowes or Home Depot. Each time I am wrong and pay for it. One of these days I’ll learn and will no longer force these people to do any work at all. Maybe that will make them happy, but probably not.

It is hard to get anyone to help you in this store. All the employees are more concerned with having their own conversations and you have to interrupt them to get some help.
Case in point — 3 employees are leaning on some mulch and we ask if one can cut some screen for us. The gentleman says «she is cutting glass now and will be with you soon.» so we wait for her to be done. A few minutes pass and she gets to us. Everything is fine and good and where on our way, but is it too much for any regular employee to get some screen, measure it out, cut it with scissors and write out a tag with the part number and quantity?
At ace your paying a premium, and I hate for that premium to pay someone to pass the buck.
They do have a good selection of goods but sadly Mr White took good customer service with him to the grave.

This is the right place for finding a little of this or a little of that. When ever we run out of something for a household project 9 times out of 10 we run over to «the Ace Hardware» up the street. For big projects I still use the big box supply stores but for everyday and small projects nothing can beat the selection and service of a neighborhood hardware store