Logjam Electronics

I ordered an adapter from Logjam so I could play my iPod in my Honda Odyssey. It didn’t work (we couldn’t get the CD player to get to the correct setting), so I contacted tech support and they told me something to try in the installation. We tried that and it still didn’t work so I requested to return it. I received an RMA number and returned the item, and ensured that it was delivered back to the company. More than 6 weeks have passed and I still have not received my refund. I have emailed the company several times asking when I would get my refund and haven’t received any responses. I guess I have been spoiled by Amazon and how easy it is to return there if necessary. In the future I think I will try to make sure I can get someone on the phone before I order from a company I’m not otherwise familiar with.

THIS COMPANY IS NOT HONEST!
I ordered an iPod converter for my 2004 Acura that turned out to be incompatible. Not only did I have a problem getting email responses from this Company but I was never refunded for a product that I returned in good faith.
I contacted the Better Business Bureau and they had no luck either.
PLEASE do not waste your money on this Company!!! They do not deserve it!

I recently had to return a product to Logjam because, due to an error on my part, I ordered the wrong kind. I shipped it back to them via FedEx, using the address they’d provided me: 718 Jackson St., Anderson IN 46 016.
Using the tracking number I’d obtained when I shipped the item, I confirmed that, after three attempts, FedEx was unable to deliver the item to them, claiming the «customer [was] not available or business closed.»
When I emailed them to inquire about this, they stated that they had moved their operations to a new address. If I hadn’t obtained tracking information for my return, it would still be sitting in the FedEx facility, unclaimed, and I would be minus the correct item and the $ 100 I’d spent on it plus $ 20 shipping.
Because I was able to track the item and communicate with Logjam, they were able to eventually have the package rerouted to the correct address and send me the correct item. But after such a long delay and inconvenience, I assumed that at the very least they’d waive the «25% restocking fee» that accompanies returns of opened items. But a few days later, there it was: a charge for $ 31.18 on my credit card.
I am wondering how it costs Logjam company $ 31.18 to replace the sticker on the box that confirms the item is unopened, or how $ 31.18 is 25% of $ 99.97. But, most importantly, I am wondering how Logjam could, in good conscience, charge me the restocking fee at all, considering that their failure to provide me with their correct shipping address added several weeks’ delay to the return process and almost caused the item to be lost in shipment.
Needless to say, I will not be using their services again. There are plenty of inconvenient hassles in my life already, and they cost way less than $ 150.

I contacted LogJam prior to my purchase to confirm that their iPod Interface Kit would work with my 1999 Mercedes CL 500. Their email:
«If your ’99 CL500 has the Mercedes D2B fiber optic audio system, and it has the Mercedes fiber optically connect CD changer in the rear of the vehicle, then the I-​MB-​D2B iPod interface will work in the vehicle.
Yes, you can return the interface if we say it is compatible with your vehicle (and we do) and it turns out that it isn’t, then you can return the device for a full purchase price refund.»
I received the item and it did not work in my car because the 1999 CL 500 only came with an analog connection, not a digital connection to the CD changer. I contacted LogJam for a refund because it was not compatible with my car, and I was told that it was my fault for not knowing the difference between an analog and a digital connection. They refused to refund my money. I contacted the manufacturer of the device, their supplier, Dice Electronics. Dice was very helpfull, they looked up my make and model and told me that that device would not work with my car. They also told me that they supply the compatibility list of all of the makes and models to their resellers, so LogJam should have known that it was not compatible. Futhermore Dice Electronics said, in their professional optinion, that it was unrealistic to expect and end user to know the differce between an analog and digital connection. I tried to reason with the owner of LogJam, and for twenty minutes he just kept repeating that it was my fault for not knowing the difference, then he finally agreed to issue me an RMA. The RMA never came, he stopped responding to my emails, and did not return any of my calls. It was $ 499.95. I was cheated pure and simple. I have seen other reviews saying the same thing. Buyer beware.