GCI

Service was OK, wait time was only moderately long.
What more do you want?
They have a kind of digital «take a number» system here, with a clerk to help you. Odd but effective.
I came in here to simply swap out my current modem for a faster one.
Looking forward to having GIG internet at my house!
Store was kind of dimly lit, not in a good way.
3-​star reviews are the hardest to write, blah.

Brand new, clean, not so crowded store. Everything in here is new, and it shows! But there are several things that just really make me wonder so here goes…
1. The little computer kiosks to check in. I get they are an awesome commodity in any store, when you have a bunch of customers waiting and you want to put them on a queue… but when the store is clearly empty with two open stations what is the point of me having to do this? You can’t just say hi, can I help you? I’ve never had to do this at any of the other GCI locations. In that time that I stood there inputting my name, I could’ve already been done with this store. But again in a crowded store situation sure! But just me? Come on guys that’s pretty ridiculous.
2. This review was originally going to be 4 stars if it hadn’t been for this small little thing that for some reason really irked me when I got home. So I went in to pay the bill. I know approximately how much I pay each month. When the person said the total it was rounded up and I asked «did my bill go up?» To which this person responded that they just say it that way to make it easier. I thought nothing of it but I was charged rounded up. Sure it’s 65 cents but the fact that I wasn’t asked if I wanted my bill rounded up really upset me. Ridiculous thing to get upset over, but with an already expensive service I don’t want to be giving them any more of my money. I got this matter taken care of via phone but it still upsets me.
End of soap box.
Aside from this the staff was pretty nice and friendly but again this could’ve been 4 stars if it hadn’t been for these little things. A very nice location and once you’re at the counter things are pretty swift.