Embassy Suites by Hilton Anchorage

$ 20 Alaskana discount — I’d required– lobby is really nice and has som cool Alaskan native art

The hotel is nice, but the construction going on all day is not. The workers began pounding at 0800. We’re not morning people! We stayed the week in Anchorage at Embassy Suites and were

We are diamond members and it took us 4 phone calls over 3 days to solve a simple problem that the front desk manager (Corrin) promised she can solve in one day. 3 days later, nothing. Called diamond line and no one can help. All they can do is reach out to front desk manager. This is the reality of the Hilton corporation: no one cares about customer service anymore. Hilton is about to loose our loyalty…

We came to Anchorage for a few days before our cruise and really enjoyed it. The hotel is located well — not downtown, but convenient to most everything & free parking. At check in, the staff managed to get our 2 rooms together on the same floor despite the hotel being full. The lobby has fun whale tale fountain — nice first impression. The manager reception had 2 free drinks — good way to try the local beer — along with veggies, crackers & cheese and fruit. It was a welcome sight to a weary traveler when we first arrived!
The breakfast was awesome! Omelets cooked to order — could get egg whites if you desired. Chocolate chip pancakes were a hit with my crowd as well. If you did not want to wait in line for omelets, there were other hot options — eggs, biscuit and gravy, eggs benedict. There was also fruit, yogurt and cereal plus a bakery area. We loaded up on breakfast and were good for most of the day.
The hot tub was enjoyable — we hopped in while doing laundry as the pool area was next to the laundry room. Fitness center was small but we got a quick workout in. The business center was convenient — free to print out boarding passes and the like. ONly downside was a lady using the business center as her private office — talking on the phone and shooting us dirty looks for making noise while in there.
The rooms were spacious — we had 1 regular room and a 2 bedroom suite which was convenient. There were refrigerators and micro waves — handy for drinks and leftovers from the day.
We ended up at the Hilton for 1 night since our cruise package dictated that we stay there but we found the Embassy Suites to be a nicer, brighter and more friendly place.

I have come to choose embassy suites when available. This property was a new more upscale look than most, lobby looked new and modern. Rooms look like they are caught in a time warp. Wood floors and tile baths, marble countertops all look new, old warn furniture, wallpaper and carpet look like it was brought from an old property. Can’t beat the breakfast, reception. Free shuttle is great added feature. Close to Restaurants and shops.

I work in a five star hotel, so my standards are pretty high when it comes to hospitality. Luckily, I was never disappointed when it came to this place. Free breakfast, two free drink happy hour and appetizers, plus a pool and 24 hour gym.
The room felt very clean and well kept. The bed was very comfortable and I was extremely pleased (but I think the t.v. in the bedroom wasn’t working). The towels were very soft and fluffy. The cushions in the living area were peeling, the only thing I didn’t like about the room. But there’s a fridge and microwave, so that made saving leftovers from local restaurants easy.
The free breakfast included a made-​to-​order omelet station, fruit, oatmeal, yogurt, baked goods and bagels, waffles, potatoes, eggs, sausage, bacon, ham, juices, coffee, and tea… No joke and no penny pinching. This was probably the best part of our stay.
The gym was basic but very clean and got the job done. A handful of cardio machines, mats, and free weights (only one set of each weight). TV’s on each of the machines, plus a large t.v. on the wall. Water cooler, cups, and towels provided. Unfortunately, no wipes to clean the machines before and after use.
The pool was clean and well kept, one non heated pool and one large Jacuzzi, towels provided. Not a lap swimming pool, it was more for just playing around.
There’s a nice bar area where two free drinks are included every night with your stay. The appetizers are simple — veggies and dip, chips and hummus, cheeses, salsa.
Service was very friendly and accommodating. Most of the staff seemed to be happy to be there and smiling. The only downfall was that the shuttle to pick us up at the airport wasn’t available when we arrived at midnight because there was no driver, so we took a cab and got reimbursed (this wasn’t the problem). But the other half of our group couldn’t find a cab with a baby seat so they had to call the hotel again, and got in around 1:30am. This was the only hiccup in our trip.
I would definitely stay here again!

I have traveled to anchorage frequently on business and if you are a Hilton person this is your best bet. It has a nice updated lobby, an adequate fitness center, and the usual manager happy hour/​breakfast. Parking here is much less hassle than staying at the Hilton downtown. I try and stay here every trip.

Great place. Rooms are well kept, staff is nice and Dexter at Pi will take great care of you.

The Good
Breakfast is provided, and quite good. They have an omelette station, and the usual hot and cold section.
A shuttle is provided and can take you or pick you up from the airport or downtown as long as your wiling to wait a while.
The Bad
We were expecting to check in at 1am, and therefore booked a room starting from the night before our arrival. We had left notes under special requirements when booking stating this situation. We ended up checking in at 10am instead but under quite a lot of confusion. They had sent an email prior to our arrival saying that they can release our room so that we wouldn’t be charged for that night that we did not come. So we rang them up at 9am to confirm and see if we could then check in at 3pm (the designated check in time) and not be charged for the previous night, which was the summary of the email sent out. Unfortunately this was not the case and the email was somewhat misleading.
In regards to the shuttle, they say there’s a line but they don’t enforce the line. So whoever is outside waiting for the shuttle will be the next one off even though you wait inside on the lounge.
Moral of the story make sure to confirm what they mean as the staff talk quite open ended leaving it up to multiple interpretations. The service isn’t the best so don’t expect much.

I came here for a seminar recently so I will rate on that experience only.
Came in and found the seminar with the help of the front desk and made my way to the back. It was continental breakfast and it was a decent spread; lots of fresh fruit, pastries, juices, and coffee. It was a nice touch that they threw in sliced lemons in the water tanks. The lunch was typical sandwich fixens. The only downside was no caffeine free tea. After the seminar there was a reception with a decent amount of beer, wine, and appetizers. I won a pair of binoculars to check out all the boys in the yard.
Good times.

Our stay here started out on a very bad note. We called for the airport shuttle from baggage claim and they told me the driver was on his way and it would be 20 – 30 minutes. We weren’t wild about that, but figured we’d rather wait that long than take a cab. 30 minutes later, I called back, fairly annoyed. They told me they had had a shift change but the driver was on his way now and would be there in 20 minutes. Had they told me initially it would be up to 50 minutes, we would have taken a cab on our own dime, because we landed at 11 pm Alaska time/​midnight California time and we were exhausted and had to get up at 6:30 am the next morning for a day trip. The shuttle finally arrived right at the end of 20 minutes, a full 50 minutes after we had first called for it. Right as the shuttle arrived, another group appeared. My husband thinks (and I think he’s correct) that they were waiting for the other people’s plane to land to send the shuttle. If so, that’s really obnoxious, and at a minimum they should have been honest and told us what they were doing initially so we could take a cab. Once we got on the shuttle, it was a short 10 minute ride to the hotel, so I’m not sure why it would have taken them so long to send a shuttle unless they were waiting on other people (something they never indicated to me on the phone). To their credit, the staff noted my displeasure about the shuttle and offered us free wifi for our stay, which was much appreciated.
They also advertise a free shuttle to downtown, which we used to pick up a rental car at a cheaper non-​airport location. However, this shuttle neither runs on a regular timetable nor on demand. You can’t ask for the shuttle at a specific time or call down from your room. If you try to call from your room, they tell you have to come down to the lobby all ready to go and ask for it, and then when you do that they quote you a wait time (in our case, 30 minutes) and you just have to sit around waiting for it. It’s pretty inefficient.
The rooms themselves are very nice — very large and a true suite with a separated bedroom. It was larger than many 1 bedroom apartments and very clean and comfortable. The pool area is also very nice by hotel standards and has adult only hours (10 pm-​midnight) which I haven’t heard of at other hotels and which I think is awesome.
The breakfast has both hot buffet items & made to order items. The hot buffet items were worthless (cold, rubbery eggs; dry, cold French toast) but the made to order items — including not only the usual omelettes, but also pancakes — were pretty good. The pancakes came either plain or with blueberry or chocolate chips. I had blueberry ones a couple times and they were really loaded with blueberries, but one day they were raw to the point of having liquid batter pour out when I cut them open.
Overall, our stay here was satisfactory (minus the shuttle issues) but not worth the price paid, which was high even for Anchorage in July. I chose Embassy Suites largely because they are affiliated with Hilton Honors, with whom I have elite status. Having had less than great experiences both here and at an Embassy Suites in Portland, I probably won’t stay with the chain again. Unless you get a super deal here, you can probably get a better value for your dollar elsewhere in Anchorage.

Visited for three days in mid July on our honeymoon. we took the free shuttle from the airport.
Shuttle:
The shuttle was badly damaged (broken windshield, torn interior, and rust) and the shuttle bus driver made several passes before finally heading to the hotel. It took about an hour from the airport to the hotel due to multiple passes.
Checkin:
Once we arrive at the hotel, our experience took a turn for the better… way way better. Front desk staff was efficient and quickly checked us in.
Room:
Our room (king suite) was impeccably clean, and filled with several special touches to start our honeymoon. We found a welcome basket with some snacks and sweets, a hand made welcome card with a ruby heart of sequins, and a beautiful towel shaped into a standing heart with rose petals all over on our bed. Wow! Brittany from the front desk really made our room perfect with these special touches!
Manager Reception:
The managers reception is great! You need to show your ID to the bar tender, and you get 2 drink coupons good from 5pm-10:30pm. Drinks include a standard assortment of well liquor, and several Great local beers including Alaskan Amber Ale, IPA, White, and the seasonal was summer. I tried them all, and they were great! The bar tender, Dexter, was very attentive and knowledgeable about both drinks AND the restaurant menu. The free appatizer was assorted cheese and crackers, vegetables and ranch, and a variety of salt items such as chips and salsa, pretzels, and snack mix. The selection stayed the same each night we were there.
Breakfast:
What a spread! You can have cooked to order omlets, pancakes, and potato hash, or you can go to the hot buffet with potatoes, waffles/​french toast, bacon/​ham/​sausage, scrambled/​cheese eggs, and country biscuits with gravy. Additionally, an assortment of fruits, cereals, breads/​pastries, and beverages are avaliable. Wait staff is courteous, and the made to order chef embodies all that is Alaska with her flair and delicious delights.
Business center:
Great! Multiple computers, stapler, tape, scissor, and unlimited printing. Perfect for a light day of work.
Checkout:
When we checked out, the shuttle bus driver was missing, so the front desk manager, Cyrus, went above and beyond and paid for a taxi to pick us up. The checkout process and taxi pickup went quickly and easily.
Overall, great hotel with top shelf staff who demonstrate their attention to detail and commitment to superior service with every action. Only low point is the shuttle bus, but that is as easy as a new/​updated vehicle and some empliyee training about getting guests to/​from airport more efficiently. Definitely stay here when you are in Anchorage!

I have stayed at a number of Embassy Suites in California and this one was very nice as were the others. Our room was clean and the staff was very nice. We ate one night at the restaurant and it was very good. The shuttle service was amazing and would take us any where we wanted in the city, free of charge. We were disappointed in having to pay an extra $ 10.00 for wifi in the room? We felt it was a little cheesy to have an additional charge for wifi for the price you pay for a room there.
They have an employee there named «Dexter“‘ who went way out of his way to help us with an issue, which we appreciated very much. I highly recommend this place.

Went there for a meeting. Was surprised to see how nice it was. That was the first time I was in this newer hotel in Anchorage. The lobby looked welcoming and I glanced at the menu of the restaurant and might need to bring in the kids for a waffle breakfast on the weekend.

Staff is great, rooms are clean and comfortable, complemtary drinks every night. Most importantly: Business center free, breakfast free (and good)

Just held our holiday party at the place and received countless compliments on the choice of venue. Appetizers were over the top, seafood was fresh and outstanding, food for main meal was tasty although out presented by appetizers, bar was well stocked and friendly, and the rooms were great.
When we went for a pre-​planning site visit, staff was informative and full of great suggestions. They made it easy enough that I was almost nervous there weren’t paying enough attention to detail. They delivered on all levels.
We will be back!

Only 3 years old this is a nice place to stay if you’re in town for a couple days.
The breakfast buffet at this Embassy has to be the nicest and biggest one I’ve seen (I’ve only seen the Las Vegas, Daly City and Concord, CA ones). Made to order omelets and pancakes are the highlights I think.
The heated indoor pool, jacuzzi and showers, are a nice plus, particularly coz we had kids so we needed to burn off their energy.
Definitely the free shuttles to and from downtown Anchorage was great. As first timers to Anchorage, this was nice as we didn’t have to rent a car, drive and «think» about where to go per se. Just call the hotel and they’d pick you up or drop you off at the specified location.
However, the rooms are not the largest I’ve seen with an Embassy, although I do always enjoy having separate bedroom/​living areas. But again, the hotel is clean and newer so can’t complain about much as we only spent one night here.
Tips:There’s a super Walmart about 5−10min walk from the hotel. There’s a small mall with Sears and a grocery store Carr’s, across the street. There’s a bunch of food options and strip malls surronding the hotel too. Just as the front desk and they can point you in the direction, but we personally saw everything when the shuttle would pick us up/​drop us off.
Pros:
–Newer and very clean
–Friendly staff
–Good breakfast buffet, lots of big screen TVs everywhere with ESPN on
–Free booze every evening!
–Heated indoor pool
–Free shuttles to airport and to/​from Downtown Anchorage
Cons:
–During peak times, waiting for the shuttles can be a bother beacuse the shuttles are just large vans, so it can only fit a couple families at a time.

The Good, The Bad, The Ugly, and The Resolved
GOOD: Nice clean spacious rooms. The staff seemed nice and helpful and there’s a nice bar and restaurant in the lobby. Decent size in door pool with big hot tub.
BAD: House keeping threw away my carefully stacked reciepts by my night stand, no breakfast in bed cause room service starts at 11am, the shuttle was late or never showed up for me 3 times in 3 days.
UGLY: So there i was sitting at the hotel bar having my free drinks from 5:30 — 7:30. The bartender is an attractive female, seems like she knows it to. Very rude and seemed very impatient with her customers. I do recall one patron coming up and asking if there were any more appetizers coming out (cheese, crackers, carrots, broccoli, etc) she replied «gee i dont know, who knows». A simple «ill go check» would have done just fine.
RESOLVED: Remember i said the shuttle either was late or just didnt show up 3 times in 3 days? Well one of those times were the morning i needed a ride to the airport. After waiting 45min i realized if i dont get a ride now ill miss my flight. A cab rolls up that very second (Thank you Jesus!). As i run to the ATM to pull out some cash, an older gentleman in a sports coat informs me that there is a shuttle service i can use instead, i quickly informed him back how reliable the service he was mentioning was and thanked him. I jumped in the car and right before the taxi put it in drive, the front desk guy comes out with 20 bucks. Tells me hes sorry the shuttle missed me and that the hotel would like to take care of my taxi ride.
If it wasn’t for that paid taxi ride i would have rated this place 2 stars out of annoyance alone. Seeing that now a days businesses do not take the proper steps to ensure a costumer LEAVES happy, and seeing how this one did i say there okay in my book. But please cleaning lady, DONT through away my receipts anymore!

This is a nice place to stay in Anchorage. It is only about four years old, so it is up to date. The entrance is large and features a nice water feature. The rooms are nice and reasonably spacious.
The bar downstairs is cool, and the food is good.

Great hotel, but not the best Embassy I’ve stayed at.
Pros:
Nice rooms. You can cram 6 people here legitly since there’s 2 queens and a pull out sofa.
Manager’s happy hour
nice free breakfast with omelets, bacon, eggs, and more
Free parking
Cons:
Happy hour is only a limit of 2 drinks per person and they’re incredibly strict on that. They asked my 65 yr old dad for his ID, and wouldn’t serve him, but I think it’s more AK law than anything else.
Happy hour appetizers on the weekend only consisted of cheese and crackers with some veggies (broccoli, peppers, carrots).