AAA Moving & Storage

Wish I could give negative stars! This was the worse experience ever! I am a single teacher that moved from Alaska to ohio. This was my first cross country move and it cost me 8,000+ dollars… You would have thought I was paying for some customer service! First off my lady giving my quite was Lori. She was two hours late to my house she seemed like a great person. But then she was supposed to give me a land quote that evening instead it took her three days for my quote!!! Which then locked me into using them because it was too late to go with other company. The lead packer left my house and left two packers there alone. They had to pack till midnight the night I flew out. Then I had to call to see if they had a final weight on my truck and it took 11 days to get my shipment weighed and my quote refunded.
Everyone I called my move coordinator Nalisha it was like how dare i interior her day and ask where my things are!
Then I was lied to and told that I had unpacking as part of my move I mean what am I paying $ 8,000 dollars for!!! And it wasn’t!
It took 9 weeks and and 4 days to get my things! I’m a teacher and have taught six weeks of special needs preschool with none of my materials! I was in temporary housing and finally found out 9 days before my things were to arrive and by then I had no way of getting a house before my things arrived so currently I having to pay for storage. And on the day my home goods were to arrive I find out my things are in Kentucky! Shipping my things to Kentucky from Alaska totally bypasses ohio! So they wasted more of my time and my things were finally delivered three days later!
Never ever use this company!

I will make this simple, at first Lori, my account «manager» seemed amazing when I first met her, she turned out to be a complete and utter nightmare. Once I signed papers, I couldn’t get a hold of her, get her to call me back, couldn’t get information out of her, than she would flat out lie about the calls etc. Items were lost, and one item was destroyed that in no way could be replaced. There was one guy that showed up to unpack my stuff who was completely rude to my neighbors and careless. He was alone, and clearly couldn’t handle my items. My neighbors ended up having to help unpack and do most of the work especially when he destroyed my item and wasn’t even apologetic. contacted Lori first about the issues that had transpired and she once again ignored me. I than contacted the owners. At first he seemed very apologetic and seemed as though he actually cared. We discussed everything that had transpired and prices on things lost, broken and the fact that my neighbors ended up dong the labor I paid them to do. When I was given an «offer of replacement» It was BARELY ½ the value of the items! He was a complete jerk and I ended up in a huge fight with him. This was a complete nightmare and I make sure to let every single person I know be aware of this. The two men who showed up in Alaska and actually packed my items were amazing. But really that was it. I will never ever recommend this company to anyone anywhere. Do NOT, I repeat DO NOT use this company.