Winder Farms

I saw an order form in my mail so I decided to sign up for milk delivery because we were always running out of milk. I mailed the form in and things started good. Milk was delivered bright and early once a week and an invoice was placed inside the bag. Then after awhile the milk was being delivered between 11pm and 1am so the milk was warm by the time I got to it in the morning. Then they stopped putting the invoice in the bag. I assumed they would just mail me an invoice or contact me some other way. Nope. The warm milk just kept coming even though I wasn’t being billed. Well eventually the milk stopped showing up but never to this day did I receive an invoice or was I contacted by Winder. Then about a year later I receive a letter from a collection agency. Funny the collection agency had no problem sending me a bill. The bill was for the money I owed Winder and extra for interest and fees. I am happy to pay what I owe to Winder but didn’t want to pay the extra stuff. But the collection agency wouldn’t budge and said it will go onto my credit if don’t pay it in full. So I paid it in full and got screwed all because the company was too incompetent to just send me a bill.

The worst! Instacart (fast, reliable) is everything Winder Farms (slow, unreliable) isn’t, and you don’t have to order days in advance. I just had to pay $ 123 to a collection agency to get Winder out of my life! First, I would order Brown Cow Maple yogurts every week, and it would NEVER come; always out of stock. Once I found it down the street at Vons, I tried to cancel regular deliveries multiple times without success. Finally, I stop the auto-​pay and the deliveries stopped, but then came the collection letter. I paid just to make these bait-​and-​switching crooks go away.

These ppl are something else. They hook and hold you into a contract with substandard vegetables and delivery service. Could not get out of it. Had a problem with my credit card, so I called to update my information and THEY decided to cancel my contract (which is a good thing), but they added an early cancellation fee of $ 29.95… WTF? I didn’t cancel, THEY did! Oh well, good riddance and THANK GOODNESS IT’S OVER. There is a reason they have low ratings!!! Buyer beware. NEVER AGAIN… EVER

Wanted to take a second and help this company out with reviews because I don’t know about you but anyone that can save me my time by having a service that delivers my weekly groceries is amazing. Other than that the salesman that I dealt with James and Jeremy I believe we’re their names were so thorough and professional. Great personalities! I checked the reviews and was hesitant but i decided to give them a shot and they havent disappointed me!!! The products are so fresh. I just can’t say enough about this service!!! I would definitely recommend!

This is the WORST grocery service!!! I was so excited when I signed up to have fresh groceries delivered every Monday, but this is NOT the case. As you can see from their website nothing has good reviews. I have tried all the products to give it a fair shot and COMPLETELY disappointed. The veggies aren’t fresh and the fruit doesn’t even look good… definitely not anything like what I would pick out at the store. The organic milk is so close to expiration that if you don’t drink in 5 days it will expire. I’ve had bad eggs, bad tomatoes, bad grapes, bad milk… I could go on and on… but anyway, After 18 weeks of crap groceries I finally paid the $ 29.99 to get out of the 24 week contract. What a rip off but glad to be free!

I’ve no idea how the «product» is. Why a review then? Like a cable tv company, the product, or programming may be fine, but the policies and customer service may so awful that «free» is still too expensive. Strike that, getting a gift (of $ 60 I think) with this company is still negative by the time you can’t order, can’t cancel, can’t understand the disconnect between printed certificate and stated policy… You get the point.
My girlfriend’s experience with a voucher received as a gift seemed so bad, I didn’t believe her — until I tried to help by calling, then emailing, even trying signing up from scratch in hopes of being able to get some human to answer questions. 6 contact attempts. Two college graduates frustrated. Zero replies. One star.

In theory grocery delivery service sounded great — but very disappointed about what we actually got:
— Produce was expensive and not always fresh. Brown Avocados?
— Items we would order, were regularly out of stock, so in the morning we would wake up to a partial bag of groceries and still have to go to the grocery store.
— Trouble with our deliveries. There were more than a couple of times where a delivery did not show up as scheduled but we were billed. It was a hassle calling Winder to get it credited.

BEWARE!
I agree, the organic milk was good. And, the onion bagels were good.
BUT, my supposedly «farm fresh» organic eggs were Sprouts brand. Really not happy. The nitrate free bacon was overpriced and mostly fat. Their selection of items is minimal at best.
The salesmen were fast-​talking charlatans. It’s really too bad, because I love the idea of «farm to doorstep» delivery service. I think the company has the right idea, but untruthful salesmen are going to ruin this company’s reputation.

All the previous negative reviews are CORRECT! This company is out of Utah. Limited selection for California. So what they show you at a Farmers Market is not the same as what you are able to actually order. Website is confusing and difficult. Selection is POOR and EXPENSIVE. Produce is not local fresh and what I have ordered is moldy and warm when it arrives. I complained and all they said is we will lower your standing order to $ 15. They did not care that they completely MISREPRESENTED who and what they offer. BUYER BEWARE. I asked to be let out of my contract. They refused. They have a minimum of $ 20 every week that you have to order, no matter what and you are locked into 24 weeks of deliveries. That’s difficult when it’s 2 people with not very many choices. I could go on. It’s been a terrible experience and I am so disappointed. It makes it EXTRA hard because shopping is difficult for us. My husband has Parkinson’s and I have severe back issues. So thanks for nothing Winder Farms. You should be ashamed of yourselves!

Wonder Farms. Well, I signed up at a farmers market thinking that it would be great to have organic produce delivered to my home. The gal helping me was having trouble getting it all set up. That should of been my first clue. I was not made aware of what I was signing up for as I thought it was a weekly delivery service. I was not made aware of a contract. I was not made aware of an early cancellation fee!!! When I tried to get on line when I got home I had an issue. I then phoned in and was put on hold to wait for such a long time I hung up. I went back to the farmers market the next week to complain of not getting help. I do have to say she tried hard to make it right. I still had no clue I was obligated to purchase 24 deliveries! Today is the day I found out about this fee as I tried to cancel my orders. I was wasting produce it it came in not the best condition! Lacinito kale very wilted and not plumping up. Chard in the same boat! It’s only a very small organic box for organic produce. The selection of organic is not very big. I am disappointed with this company and after 11 more deliveries I will cancel!!! I refuse to give them extra money! I am going to be very picky on my produce, trying to call in to let you know if it’s unacceptability. I hope I can get it through.

A very, VERY expensive mistake.
Items are not organic, fresh, or in bottles as described by the friendly door to door salesman that did not mention how pricey all items are (i understand the stuff would be costly, but there is a minimum to meet plus delivery fee) or that there would be a $ 30 cancel fee. I was charged $ 18 for a gallon of milk (non– organic, in plastic) and some yogurt. The website is also a JOKE… it won’t allow you to skip a delivery or change your «standing order». Scam. Go Alta Dena.

BUYER BEWARE: WINDER FARMS IS A SCAM
When you sign up, there’s some hidden checkbox or terms of service that tells you you’re signing up for 50 deliveries.
The food is garbage —
They claim that the fruits & produce come from local farms — the plums I got took 4 weeks to rippen, and came from California.
I’ve also ordered their prepared salads. The arrived with puffy tops and wilted lettuce. The «chicken» in them tasted really bad too.
When you call to cancel, you get hit with a $ 50 cancellation fee.
Avoid this dishonest company at all costs. See additional bad reviews and warnings on these Unilocal pages:

Deceptive company with bad billing and customer service practices. Eggs are the same Costco carries. Food is overpriced but good quality. For a company aimed at busy working professionals, customer service call center has limited hours. Drivers stole my chiropractic ice packs but company only offered a $ 0.50 coupon for items i’d never tried (rather than a credit or preferably just find or replace my ice packs). Milk cartons leaked all over my fridge (which they did replace). Icing on cake was I hadn’t ordered in a while so they sent me a letter offering permanent 15% discount if I ordered in September– problem was they didn’t send the letter until October and hit me with a $ 30 early termination fee (see photo) — I tried calling but again they are closed when i get off work…

I love their milk!!! I have never had anything as fresh and as delicious! They offer weekly home delivery of dairy, produce, meats, baked goods, and so much more. I couldn’t be happier with the selection of natural and healthy food delivered. It saves me on my impulse holiday buying right now lol. Thank you!

Not impressed with this company. We LOVE supporting local businesses and are saddened when they do not live up to their advertising. Gives a bad name to all local business. Website definitely has issues and I can see I should have taken note of the red flags. First red flag was the $ 50 coupon not working… okay, its a local company so I will give them the benefit of the doubt and pay for my order — perhaps they will discount a future order. I have worked with Tanaka Farms deliveries for years and love it, so I wanted to try another small business delivery.
I continued on for a good 45 minutes selecting items for our cart. I checked out, provided my credit card number and hit the order button. Then I waited for days without confirmation or delivery date as they had instructed was coming. I checked my credit card daily to see if they had charged the card yet. This morning I received an email that our address in Orange County (LESS THAN 10 miles from their address in Anaheim) is not part of their route and they would contact me in the future. I understand routes, but it would be better to check on that prior to spending time creating an order and planning family meals around your delivery.
I also think the discount/​deals are not credible.

Sadly, we broke up today. Billing system seems to be back on track, but we inadvertently found our «Wednesday morning» milk delivery on our doorstep at 11:45pm Tuesday night! At least now we know why our dairy has had a REALLY short shelf life of late. Attitude of the service rep didn’t help… sayonara.

Most of the negative reviews are regarding their website or cancelling the service which I don’t have much input in.
I get the organic box every other week and it has worked out well for me for the past year. I was getting the box every week at first but it was too expensive and I kept receiving the same produce items. The every other week option works well for me as I do not have to cook for anyone else. It has changed the way I eat because I make a salad for myself everyday with the produce.
Regarding the produce itself, it is fresh and really good. On occasion I have received over ripe fruit/​veggies or soon-​to-​be over ripe fruit/​veggies but it is rare. They deliver between 2am and 6am, which has not been a problem because I get the delivery before I leave for work. I don’t mind my food being outside for so long because I live in a good area and am not anal about food being outside of the fridge.
I am not giving 5 stars because I feel the box is overpriced. It is the cheapest delivery option in my area and I am very accustomed to it so I am going to keep the service. Plus I’m lazy and hate shopping.

Not a very good beginning with this company. Bought a Groupon special, called and placed my order and expected delivery on the following Tues. Got NOTHING…
called and they had «lost» my order. Thank Goodness I didn’t need the order urgently or anything… Now they are «looking into it» Great — NOT

RIP-​OFF
I bought this at a farmer’s market and I was told I was ordering it one time. They never stopped billing me and delivered the wrong items at 3am in the morning. My scheduled time was 6am.

In this type of situation you have very little go off of, but then it takes very little to get disappointed.
I agreed to try this service because they were marketing through the YMCA, but I should have known that I wouldn’t be happy when I saw minimum number of weekly orders.
I was a little hesitant, but the lady told me I could cancel weeks and that it was all very easy, my experience was that it was not easy and the website tries to lock you into purchases. It felt like using an airline website where there are things you aren’t paying attention to and all of a sudden you are billed for them or you need to click no thanks…
I understand impulse buying and trying to get throw in items on a ticket, but when a consumer is fully aware of these tactics, it’s just annoying.
I’m sure this place is probably fine, but in my experience it was not what I imagined or what I was lead to believe that it would be.
Yes I will pay the cancellation fee.