Truly Nolen Pest & Termite Control

Clint was super professional and helpful during our initial inspection, and NIck was such a thorough and nice guy to do the service at our home. I felt like I learned alot from both Clint and Nick, better prepared to take proper care of our home and preparing me for any future home purchase. I wish I had called them years ago!

Our HOA has a contract with Truly Nolen to service our building monthly. Each month, two units are included on the visit list.
Earlier this year, we had an explosion of cockroaches. So, we decided to set up a visit. This involved me making arrangements to work from home, shuffling meetings around and rearranging the schedule.
On appointment day, I waited and waited. And waited. No one ever showed up.
Well, annoying, but mistakes happen, so I let it go and rescheduled the appointment and they showed up the next time.
The next month, same deal. I work from home, wait, they never show up. After the second time, I’m starting to wonder what the hell is going on over there.
Again, I reschedule, and they show.
The next month, SAME THING. I make an appointment and the pest guy never showed up.
I called the dispatcher and, long story short, a neighbor of mine intercepted the pest control guy and told him another unit needed service, not ours. I have no idea why she did that. This is Truly Nolen’s fault because the guy was not supposed to ignore what his orders said, which was to service OUR unit.
I asked if I could reschedule, and they made a big deal about it, since it would be outside of the regular monthly visit. A manager actually had to approve this, and when they called to tell me that he graciously approved the visit and that it would be at no charge. WELL THANK YOU SO MUCH.
When we rescheduled, the dispatcher said I’d be on the list for «first thing in the morning so NOTHING goes wrong!» I waited until 10 a.m., which is well past «first thing in the morning,» and called the dispatcher. And I was pissed. She called the pest guy, who came screaming around the corner 10 minutes after that. He told me that the dispatcher never informed him that I was «first» on the list and that it had been his plan to get there when his route took him by there. Oh, AND he informed me that I would have to leave the apartment for several hours with my dog so the treatment could work. Seeing as I was working from home and no one at Truly bothered to pass along that information, I said nope. That’s not happening. So, he just did the boric acid thing.
And then there’s last Thursday. I once again made arrangements to work from home and once again, they didn’t show. I didn’t bother calling dispatch this time. Who cares? I don’t want their apologies and excuses anymore. I want them to do their damn job and show up when they say they will. It’s not that hard.
I don’t know what difference it makes, though. The cockroach situation in the building never really improved during any of our treatments.
My landlord has given up on this situation and has hired another company on her own.
I have no real say in which pest control company I use, unfortunately. I’m bound by what my landlord will pay for or by whoever the HOA contracts with. But I have enough experience with them to know that I would never recommend Truly Nolen. Missing so many appointments is completely unacceptable and I’ll be doing my best to encourage the HOA to drop the contract.

I’m quite impressed with the company. Professional, prompt & courteous. Chris Jimenez was there when promised, explained everything & went straight to work. He cleared the webs & filled in the gaps in the under house grates. The smell from the spray was minimal, unlike other companies out there. I’m now free from spiders, crickets & whatever else was roaming around out there. I’ve already shared Chris’ name & number with several of my neighbors.

Terrible! After 2 years I have had enough with this company! They come to treat for spiders and don’t knock down the webs. They put containers under the sink that immediately unfold. They show up at random times even when you have an appointment and if you aren’t home they proceed to skip a backyard if you have a dog — even if that is the reason why you called! My backyard and house are both full of bugs and spiders even though we are on the quarterly plan and call often for treatments. I am DONE!!!

This company is Truely awesome! (See what I did there?) We just moved to Orange County and previously had service with Truely Nolen in the Coachella Valley for years. When I found a few too many spiders in our new place I called and we were scheduled, inspected, and serviced in a matter of days.
Keaton performed our initial service set up and free termite inspection. He is friendly, professional customer service at its absolute best, and earned all five of these stars.
You will be taken care of like family with this company, so look no further and call them today.
–Jessica McCartney

This place is horrible, first they sold me this package that cost $ 250 cash then they told me they will come back next week to check for free and I continue to called them non stop, the review on top left by tommy is my Roomate, we highly recommend you stay away from this business. Also they do random monthly checkups and then just bills you for no reason when I told them I wanted the package to stop the roaches once and for all. This is a lying trickery business that trust me if you want your house taken care of by real professionals not car salesman con artists smooth talker then go elsewhere!!! This place rips you off period.

Keaton was scheduled to come out and inspect the home on Wednesday between 2−4pm. He called to say he was on the way and arrived on time. We discussed the potential termite situation and he went straight to work.
He found areas of infestation and suggested 2 options. We scheduled the work to be completed Thursday and Saturday of that same week. BAM, done!
Great service from Keaton.
— Prompt
— Knowledgeable
— Friendly
— AND HE SMELLED GOOD.
Thank you Keaton!

Steve McLaurin came out free of charge to help with a bedbug issue. He saved me from spending hundreds of dollars on an issue that would be difficult at best to resolve. I then asked him to do a home inspection and he offered to perform the work for a vary reasonable rate. While I didn’t have any real issues to be fixed, Steve went out of his way to help and will be remembered should I need anything in the future.
Very knowledgeable and experienced.

Had a rodent problem in my car. Truly Nolen’s team (Guy), showed up on time, and was very professional. They educated me and my wife on the situation, and swiftly helped us execute on a game plan to remove rodents from my vehicle.
Thank you Guy for helping us sleep better at night knowing our family is free from an otherwise disturbing rodent problem!

We recently noticed mice in one of the rooms, so we called Truly Nolen for a consultation. Steve came out the same day we, did a walkthrough of the house, checked the outside and then presented us with a plan of action. The quote he gave us to let then handle it all was way below advertised prices of other companies and to make it even better he gave us ample advise on how to solve the problem ourselves.
Absolutely amazing service!

I just had my Tru-​Guard termites for drywood completed, and I was very please with the work they did throughout my entire house, outside, inside and attic. The coordinator Steve McLaurin did a very thorough job inspecting my entire house. I pointed out area’s I felt were concerns, but Steve explained they were no longer active area’s and showed me area’s that did need attention. He also showed me were another company had done local treatments, but just satisfied the escrow and inspector. Out of the 4 estimates, Steve was the only one who took the time especially in my attic to ensure area’s of active termites that needed attention. Steve was on time, he always answered my calls, followed up with me to ensure I was satisfied. He was very professional and a pleasure to work with. Luis who did the actual work was too on time, very thorough, professional, showing and explained to me what he would be doing and what to expect. I know you can’t please everyone all the time and I’m sure there has been some company changes for the better, but I’m a very satisfied customer with Truly Nolen pest control. I checked out other termite companies reviews they all have unsatisfied customers for all the same reasons.

Truly Nolan was a waste of money. I had them come out every 3 months for bug treatment after buying a new home. After 2 years I dicovered termites, they said were subteranian. I paid $ 1250 for treatment, but then 6 months later found more termites. I was told the first treatment was not done correctly. More treatment was done and I had to pay $ 200 to continue the warrenty. They inspected every year and said all was fine. After 3 years of $ 200 per year and yearly inpections. I found Termites again. They said it was dry wood termites and this was not covered by the warrenty and I would need my house tented at a cost of $ 1200. This was the discounted price. I had 2 other companies check and one said I need to tent and another said there was nothing. Now 5 months later I had the house checked again by another company, I have subteranian termites and dry wood termites in the garage, they will treat them all for one price and no tenting. I will try my luck with them. Truly Nolan sucks.

This company was a lifesaver!!! We had just moved into our new home and it began to smell… we had had the house tented before we moved in so we knew that some animal had died in the process. My husband and I couldn’t believe our new house was turning into a nightmare with the smell. We walked into the Anaheim office desperate. They tried to encourage us to save money and do it ourselves but we knew we needed professional help. An hour later Steve showed up. At first Steve thought he couldn’t get to it, but he found a way. An hour later, the problem was resolved and taken care of. My husband and I have never been so thankful!!!
This company was truly our life savers!

I have been a customer with them for a number of years for annual termite service. They are horrible and enough is enough. There is no consistency between the service technicians and the treatment provided is substandard. I would recommend not using Truly Nolen and looking elsewhere. I know I will be.

This place is awful right off the bat. all i did was for a technician to come out and look at my house and give me a quote and he completely blew us off. When contacting the company they called and emailed him but he did not answer, and later I was told he is not coming– after waiting at home all day!
I never got my quote and will NOT use these guys

This is one of those «If I can give them 0 stars I would» reviews.
I work at a service company in Anaheim and our office has mice. I called Truly Nolen even after reading the two negative reviews on here because we also have some negative reviews and I know that sometimes they aren’t an accurate representation of the company. Well in this case these review absolutely reflect the horrible experience I had with them. I called them on Monday to schedule an inspection — the «dispatcher» told me she would have someone out by 1pm. By 3 I hadn’t heard from anyone but I waited until then to call because I understand things happen. The woman told me that I was actually scheduled in a 1 – 3:30pm window. I told her no that I had originally been scheduled for 1 and if I had known about that window I would never had said yes as I was unavailable during that time. I asked her to cancel and reschedule for today between 10 – 12. Well that window came and went today and our dispatcher called to see what was going on. A new woman said that the technician had forgot, wasn’t running late but actually forgot about my appointment. She said she could get someone there in 45 minutes 3 HOURS after our original time but we said absolutely not.
I work at a service company and we would ALWAYS call the customer no matter what and I’m sorry but that is completely unacceptable. I will never recommend this company and I will never use them again. The lack of professionalism is horrifying and I hope other people read these reviews and take them seriously before calling them.

I hate Truly Nolan. And I have been a client for many years, mainly because their pricing is so low and I am too lazy to look around. But I HATE them. Their customer service is actually much better now that it used to be, but they still always schedule visits for 8:00 am — 12:00 pm (when I am at work), always leave messages on my home phone (hello, call my cell phone if you actually need to talk with me), often don’t show up when they are scheduled to (like they expect me to just be sitting around my house an hour before the appointment), and sometimes don’t do what they are scheduled to do (they say they need to spray inside the house and when the guy is here, he doesn’t spray inside the house at all). I repeatedly complain about these things to them and nothing changes. I hate them.

WORST EXPERIENCE WITH THIS TERMITE COMPANY
Made an appointment on Sat and they didn’t show and don’t bother to call. We had to call them like 4 – 5 times and had to chase the head honcho down for explanation. We wasted good solid 3 – 4 hours waiting. Their lame explanation was that the machine broke and the people that are supposed to show didn’t bother to call or show up. If you can’t deliver on time at least give a common courtesy lift your fingers and dial for the excuse of no-​show.
The charge was not cheap for 2 years service plan. Over like $ 1,200 to $ 1,500. So to get this kind of service is just unacceptable. Over all I will not recommend this company period!