The UPS Store

I repeat my tip: DO NOT come here for a live scan. They arent friendly nor will they listen.
I drove 12 – 17 miles since this was the nearest location to get a live scan background check for my work. The first time I came here I was helped by this asian man and they didnt make me feel welcomed at all. After processing my paperwork some other man decided to scan my fingers and he was not gentle. I kindly told him that I had a skin condition and my fingers barely generate heat and sweat a lot so its really hard to capture my print. That didnt stop him from grabbing my fingers and rubbing them against some dirty towel (mind you I just told him I have a skin condition where my skin reacts negatively to strange bacteria and the rag was obviously dirty) then scanning my fingers. I didnt like the way I was being treated as a customer so I was glad to leave and never have to come back. WRONNGGG.
My employer called saying my fingerprints didnt go through (only one finger) so I made the trek back here thinking it would be a simple scan and go (fully prepared with tracking numbers etc). After attempting to give the lady my applicant tracking number she denied that my prints were faulty. I was able to get my employer on the phone to contact them and even though my employer gave them the verification code she still said it wasnt good enough and attempted to charge me 45 $ for it. Luckily my employers worked it out but it was a PAIN. And maybe if the guy scanning my prints listened he wouldve been extra careful. The lady scanned my fingers again but she used the same damn dirty rag and to wipe my fingers. Hopefully I will never have to come back here. Luckily the lady was nicer than the men and she politely explained the entire situation and tried to help me out.
Oh and its awkwardly dark in here which is weird because the lights are all on.
Oh and my skin ended up reacting to that rag — my skin turned red, became ridiculously itchy, and became swollen.
The one star is for the lady being tolerant of the situation.
Thanks for giving my skin an allergic reaction UPS!

If I could leave 0 stars I would. This is the worst UPS store I’ve ever been to by far and believe me I return a lot of Amazon packages so I’ve been to several locations.
The Indian man, who I’m assuming was the owner, was super rude and unhelpful. He seriously wanted to charge me $ 1.50 to tape my small box or have me buy a whole roll of tape. WTF!
I stared at him for a second with confusion and told him how ridiculous that was and that they’ve never charged me at any other UPS. He went on about the post office and how they charge for tape. Really? You’re not the post office douche
Do yourself a favor and avoid this UPS store. Go to the location on Lincoln in the Anaheim Town Center. They are more helpful there and close at 7pm. Oh and they didn’t charge me for a piece of tape.

$ 1.50 charge for tape just to tape my textbook return label on top of the box??? You FOREALS?
That’s just greedy. And on the receipt it’s charged as «Packaging Fee». Right, cause even the owners of this UPS probably realize how ridiculous it is to charge $ 1.50 for a PIECE OF TAPE.
That’s just tacky and I’ve never experienced this at any other UPS. Greedy and taking advantage of college students who just want to return their rented textbooks…
When my boyfriend came here and purchased a box to return his textbooks inside, he also asked them to tape it. They simply added the $ 1.50 tape expense to the box he was purchasing without even notifying him. SHAAAADY.

Absolutely the worse service ever!!! UPS sent my package here and when I went to pick it up, the Indian lady is a bitch and refused to give it to me. I guess my driver license is not valid here. I called UPS and they want me to bring my passport and a bill with my name and address. It ridiculously. Don’t ever come here!

Went there today to ship back my package I asked for scissors and tape to paste my prepaid shipping label and this Asian guy wants to charge me $ 1.50 to secure the package. I don’t mind paying $ 1.50 if it’s for a good reason but first of all it was already a prepaid label and second I asked him to explain to me the «secure the package» fee and he said that it was to make sure the package stays safe they honestly want to make a quick buck.

Beware… they try to charge you for things you don’t need. Came to drop off a package that i already had a package label for and the employee still charged me. Why? I don’t ever need to pay for anything extra when the packaging label comes from Amazon. I didn’t realize it until it was too late that this employee had conned me. Another time was when I needed tape for a package before handing it over to them. The employee pointed at the section where I could get tape to pay for it whereas before, they would package it for you. So unreliable!

Love this UPS store! Honest, humble and hard working family. They gave us friendly and great customer service! We will be back again. Awesome family! Thank You!

Great service and very helpful with everything. I have been using this store for my Fusion Sounds Business mail box for over 8 years now and had always been happy with how I was welcomed in the store, they always he handled my mail and packages without any problems.

These guys are great every time. I’ve had a box here for two years that I use for my business and for my wife and I to use for packages, I visit here almost everyday and the staff are polite and friendly and efficient.

Came here all prepared for a Live Scan…
Little did I know that I will be waiting here for an hour. Unfortunately, negative reviews on places like UPS will have no impact on the company because it will always exist.
Anyways, I came in, was recognized by the worker after about 10 minutes which I was patient about and kept me waiting from 5pm till 6:00pm (closing) to help me with my live scan.
He helped one specific customer this whole time and there were about 8 walk In customers who came in to pick up or drop off items which he also helped with.
Poor customers who came to pick up items also had to wait just as long as I did.
Never. Coming back again. Over an hour just to get a live scan? No thank you.

Zero appreciation for patronage. Zero help! and Tons of indifference. I will NEVER use this store. I walked out and and sought another store rather then give him my business. He was all about the money. Please use store on Lincoln you will receive much better service.

TERRIBLE facility. Incredibly slow, EXPENSIVE, and inefficient. Wish I had gone to FedEx

Worst customer service ever. Unwilling to help and try to charge you more than they need to. They aren’t there for you. I walked out when the guy at the front desk (younger guy) tried to charge me $ 17 to ship a pair of board shorts that I was returning. I went to usps and was charged 3.22 for the same package. Don’t go to this ups. That kid is rude. Go out of your way to find another one.

I had to return 2 At&t remotes and they told me to walk into any ups store to send them back for free. I walked into this location and there was a rude young Indian guy who told me straight up NO they can only send it if I have the console too. I called AT&T back and they said they shouldn’t have said no. So I went to the location on Orangethorpe and Euclid and they were two gracious Asian older gentleman who said they would be happy to do it for me. They were wondering why the other store wasn’t interested in making money since AT&T pays for it anyway. I then found out ups stores are franchises and run by different owners. Never going to this place again.

We went here to send two items home to Utah that would have cost a lot to take on the plane. We didn’t realize this UPS store would cost more than the carry on price for the plane. We received very good service, he told us both of the boxes would be about $ 40.00 to ship we said «ok let’s do it». The he packed the boxes and did a good job. When he rang up the bill it came to over $ 100.00 ! The receipt showed an unbelievable amount for the boxes and supplies such as bubble wrap ! Box items yourself and take to UPS or USPS ! $ 60.00 was not worth the convenience of having someone box up 2 items.

I hate going to UPS. They always take sooooo long. Came here around 5pm to get my fingerprints done. There were two people working and there was one customer ahead of me. She was figuring out some things while the lady was helping some other woman. The man that was working got me started by having me write some info down. Then he suddenly disappears and only one person was working. I was in there for a good 45 minutes which sucked! They need to be better at offering customer services. They help me, then help another lady, then go back to me, and then i have to wait while they help someone else out. Focus on the people that get there first, not jump around!
NOTE:
-$ 3 charge for using your credit card :(

Nope this lady was on the phone and did not help me until I said never mind I have to go then she’s like ok ok wtf man. Why do people get jobs in customer service if they hate their jobs go be a janitor away from people lol

Store is supposed to be open at 9am. I went there and someone from the Building Management of the strip mall told me they would not open until 9:30am. My experience with all of the local UPS Stores has been poor. FedEx does a much better job and will get my business whenever possible.

Manager Sudhir’s nice guy. This place lets you print on your own sticker labels unlike staples. Staples says it is corporate policy that I can’t use my own cd labels on their machienes. Frickkkk, so I looked up other copy print places. UPS was my next option and luckily they let me put my own sticker labels in their expensive machines, but they do so at a price! Got them done, albeit it was a slow process of putting only 3 at a time since it was clogging the machines, reset machine, etc. but hey I go here all the time when I need something printed because it gets done!
Don’t know much about their packaging or shipping, only copy/​print.

So I logged on to UPS’s website and got a quote for shipping my parcel at $ 6.95. This was a 2lb parcel which was no bigger then 10″ x 8″ x 4″. I was sending this parcel locally to another city in Socal, so it shouldn’t cost that much. The price seemed fair since it was only a few dollars more then US mail, which probably did not come with tracking. I was mailing a defective GPS unit, so its definitely wise to get a tracking number.
I came into this store, and I had to wait about 5 minutes since there was only one gentlemen working the counter. During that time I was able to fill out the necessary forms, and it made my checkout smoother. I would say it went a little too smoothly. I paid and left the store to realize I was charged $ 9.17 for my grand total. I was wondering what happened as I looked at the receipt. It turns out that they tack on a $ 2 service charge at this location.
I have been to other UPS stores previously, and this is a mark up for handling that each store might charge. It’s at a discretion of the local store, and they can charge you pretty much whatever they desire for handling. I feel that a 30% handling fee seems a bit hefty, and I was mislead by the UPS website.
I will definitely look for other locations, or call ahead to make sure there is no additional handling before sending out parcels through UPS from now.