Scott English Plumbing Inc.

HORRIBLE service! …1^st off these guys are Sooo busy (no idea why. lol 3 star Unilocal rating?) i was forced to use there services due to HOA. Took almost 1 week just to look at the prob & almost another week to have a tech come fix it. then 2^nd the sink drain pipe on the wall was 6 INCHES TOO HIGH?! and basically came out just under the sink mount… by then the wall had been re-plastered…And 3^rd now i start the process all over again! …4^th every time you call here nobody knows whats going on usually resulting in let me call you back or being put on hold constantly.

Today, Kevin and Daniel from Scott English plumbing came out to install a part on the water heater in my son’s condo. They were both very professional and worked very diligently in a very small, cramped area to replace the thermo coupler on the water heater. I would certainly recommend them. They were scheduled to be there at 10:30 AM, and because I was driving in from San Diego (to help my son out) I was to call them when I got near the condo. They were there waiting when I arrived at 10:20 AM. I would certain recommend them to anyone in need a reliable, professional plumber.

Called this company on a Saturday afternoon because we were having a new washing machine installed and the valve in the wall broke. They had Kevin at our house within 45 minutes. He was professional and fixed our problem quickly. Excellent service!

Chris from Scott English Plumbing was a great worker, professional and honest. We had a previous quote that was taking advantage of us and he did the job honestly. We will have them back when the need arises again. Their company is honest, clean and the work was done quickly.

Last Saturday my tenant called and told me that there was water all over the living room floor of our condo. After we turned off the water and called our insurance company, I called Scott English Plumbing. I told them that we had a slab leak and needed it repaired right away. That afternoon Patrick the plumber came out and spent a few hours cutting out drywall trying to find the leaking pipe. He also cut through the upstairs unit’s sewer pipe in 2 places and had to repair his mistake. He never attempted to use his leak detection equipment to check the slab for the leaking pipe while water was still saturating the carpet. He didn’t know what the heck he was doing so he called another plumber named Cruz for help. Cruz knew the leak was in the slab and he used the leak detector to find the leaking pipe. Patrick wasted several hours Saturday looking in the walls and causing other problems. It was getting late so they decided to shut off the water and come back on Sunday morning. Cruz came back Sunday morning and opened up the slab directly over the leaking pipe and made the repair. He closed up the hole and it was fixed except for all of the drywall removed by Patrick. The invoice for this repair was $ 3060.00!!! See the photo. We were told that the invoice was billed for time and a half for «off hours». These prices are outrageous! We needed water for our tenants and we felt that we were taken advantage of by this company. Monday morning I called the office to discuss the invoice and to try to find out exactly how they came up with this price. Dispatcher Brian rudely told me that «I had options and that I didn’t have to use their company if I didn’t like their prices.» What??? We needed the repair immediately and we needed water for our tenants. My husband got in the car and drove to office to speak with Scott English personally. He was told that Patrick was not a slab leak specialist. Why in the heck was he sent to us when I clearly reported a slab leak? What kind of training do these «plumbers» really have? Scott listened while my husband shared what happened and said he knew nothing about our situation. Scott said he would discuss with his staff and call us back in a few hours. To Scott’s credit, he called us back as promised and offered to take off the overtime portion of the invoice. FYI Last year I used another plumber for a slab leak and I paid $ 1150.00. I feel paying over $ 2000 is way out of line! I would not recommend this company and I won’t be calling them again.

Stan is amazing! We had a hot water heater issue and he came out and solved the problem in no time flat. He was very professional and even funny. He is out new go-​to plumber whenever we have an issue. Can’t speak more highly of him. Thanks Stan!

Bottom Line: Problem fixed successfully, friendly team, but took awhile for them to arrive and was more expensive than quoted.
Had a plumbing backup from our neighbor’s kitchen sink into our shower (yum…carrots). Issue was fixed successfully and it did not take them long to finish (maybe 20 mins). The young woman on the phone was friendly, professional and knowledgeable. Only giving 3 stars because we called at 8:48 pm and the serviceman did not arrive until approximately 11:15 pm, when they said he would arrive earlier. I do understand the time of day was inconvenient for everyone (and there’s definitely grace given to the service tech since he was coming from another job) but it was tough waiting around with no information since the ETA we were provided was not quite accurate. Our plumber Steve was polite, professional and respectful — no complaints about him. We were quoted $ 175 over the phone and it ended up being $ 325. More expensive than we thought, but we’re renters, so at least it gets passed on to our landlord :)

So unhappy with this company. I wish I had read the reviews before calling them. We had minor leak in our copper pipes. When they came out, the gave an estimate of around $ 1000! I was appalled at how high they were quoting. So we told them we would find another company for our plumbing needs. They still charged us $ 175 for just coming to our house and not even doing anything. The plumber said he wouldn’t leave until we paid the $ 175. We called another company, first option plumbing (whom I highly recommend) and they gave us a total quote of $ 250. I can’t believe Scott English plumbing tried to rip me off so badly. If I had the time and patience I would put a stop payment to the check and dispute in court. Please find a more trustable and more professional company for your plumbing needs.

Chris P. has been the best plumber we’ve had out here yet. Our condo complex is notoriously bad for plumbing problems (as is most of Aliso Viejo), so we have had our fair share of plumbers out. On the menu today was a pipe burst in our back yard feeding the sprinkler system which flooded the back yard.
Called our go to SE plumbing and they sent Chris right over. The man is clean cut, does clean work, and evidently has the cleanest truck in the fleet! When he was done plumbing, he went above and beyond and asked if there were any other things that he could address before he left. He ended up giving me some high performance shower head tips which I really appreciated.
All and all Chris was fantastic. I hope to see him back here for our next inevitable problem… just hopefully not too soon.

Scott English Plumbing came out to our property and provided an ‘estimate’ only and then 4 months later we got an ‘Invoice’ for $ 4,800.00. Guess they thought that because we own rental properties we’d just assume we had some work done? Just sayin’. Huge turn off. Beware…

Although we have lived in our home for about 7 years, it was not until this year that our hot water became an issue that could not be ignored. It barely eeked out and was turning our showers icy cold. I called Scott English Plumbing to get this problem solved. I have used them for other plumbing issues, and everyone that has helped me with our home (from Brian, Kevin, Stan, and Jimmy) has been very nice and gone above and beyond to help us with our plumbing needs. Now that we are expecting a baby, normal household issues are important to me to get fixed now. I cannot say enough about everyone there and their awesomeness! Yay for being able to have a clean baby!!!

Scott English plumbing has been a very prompt and courteous service to my family. We live in older condos built over 40 years ago and the plumbing is a constant upkeep. Kevin is particularly reliable and friendly and has installed two toilets and fixed clogs and we are grateful!

5 STAR, A++ Service!!!
Thank you ELLIOT!!!
Not only are you extremely polite and professional and the most hardworking worker yet, but Fantastic job… And while you are still working on our building. We couldn’t ask for a more competent plumber.
Thank you Elliot, for coming to my rescue and running through building locating the problem and fixing that in less than 30 minutes.
Extremely impressed.
And thankfully while he was here he located other leaks, and replacing pipes… It’s a grueling job!
Working on pipes that were put in 1950 and are crumbling is opening up a can of worms. Pipes just crumbling and creating more leaks.
They are putting in a lot of time under so much pressure.
I know they are screaming inside their heads. But they remain so calm and not letting it show.
This company is exactly the kind of professionalism and service you not only should expect but most often you can never get.
You are a life saver Elliot!!!
Update!!!
Thank you Elliot, Patrick, and Matt… Sorry it’s such a monstrous job. I couldn’t ask for a more experienced and professional crew!
Dealing with contractors can be such a challenge for most. I can honestly say, you guys, are the most efficient, easy going crew, and finding things that so many other plumbers here missed or Mickey moused in building.
You guys are awesome!

Called Scott English Plumbing to come out for a water heater leak, a referral from my father in law, when I requested the same plumber my father in law had I was told he no longer worked there & «they couldn’t give info on where he was currently» so they sent out a different plumber who tried to charge us a ridiculous fee for a water heater repair! Needless to say we took our business elsewhere…

I just had the faucet installed by a reputable plumber. $ 65 is what I was charged. Again, so disappointed that I ever had this company out to my home. I understand that every business needs to maximize profits, but you also need to uphold an honest reputation or eventually you will never grow past a certain point. Scott English Plumbing needs to learn the importance of honesty and customer satisfaction.

This to is not in regard to their service but their terrible drivers. It is hazardous to drive way below the speed limit and then self appoint yourself as the lane commander. I get it if you’re hourly and want to milk the time card. But others are not so get out of the way because driving that slow is just not safe.

Had Scott English sent out by my HOA to inspect a vent issue. Plumber who came out was very nice and took video of the blockage. He was unable to remove it. When he tried, he actually made my problem worse (not his fault by any means)
The findings were presented at the board meeting 10 days later and the next day, my HOA decided they wanted an immediate 2^nd opinion from a supervisor at Scott English. The guy came out less then 90minutes later but this time found no blockage, Chastized me for too much lint as well as some other issues with my dryer.
I received a decline from my HOA about 2 hours later.
My HOA encouraged me to seek a 3^rd opinion at my expense.
I now have a box of rocks brought up from the vent by a duct cleaning service.
When my husband called Scott English to discuss the various findings, he was told how lucky we were that we now had a working vent and how we cant expect our HOA to be responsible for everything.
Unfortunately, for them we are in a related industry and always need a reliable and friendly plumbing Company. We will still be looking.

Woke up on a Sunday to a water leak downstairs. Saw these guys in our housing area before so gave them a call. Came out within an hour or so, on a Sunday. Capped the leaking pipe, put in a claim to our HOA, came back out to do the re-​route of pipe and had it all fixed in like 2 total days. Steve was an excellent technician and very knowledgeable/​informative about the pipes, water quality and process. Would call them back in a minute if needed.
* One note, they are sticker ninjas though. Turned my back for like 5 minutes and had their Scott English stickers on my garbage disposal and water heater and they didn’t do work in either of those areas. Well played.

This review is not about their plumbing work. I was headed home after work yesterday and one of their drivers was acting like a maniac. He was cutting people off, tailgating me, and even gave me the bird as he passed. I was probably going 75 mph too. I can’t believe that he would do that with their name and info plastered all over the van. Says a lot about them.

I awoke yesterday morning to water on my living room floor. It was hard to tell where it was coming from… was it coming up through the tile? Coming down the wall? I called my HOA. They will only cover a slab leak, but they said they would send a plumber to check it out. If it was a slab leak, they would pay for everything, if not, I would be responsible.
Victor from Scott English arrived within the window of time promised and he was really nice and professional. He quickly went all over my house and checked out all the possible places the water could be leaking from, and finally determined it was a pipe within the living room wall.
Next thing I know, he had cut holes out of my wall (NOOOOO!!!) and found the leak. He fixed it very quickly. He was very apologetic for having to cut the wall open, apologetic for the leak ever happening. Of course it wasn’t his fault, but he was so genuine about it.
I would say he was here about an hour, he was nice and talkative, making conversation about my crazy dog barking upstairs and other things. I will now need a company to come and dry the wall out for me, which he said Scott English does not do, but he recommended I check with my HOA for a reference. I will be going through my insurance company, so hopefully they send me somebody good!
I already have a plumber I use when things usually go wrong, but I would not hesitate to put Scott English on my list, in case my other place is not available.
Price for leak detection and repair was $ 425, which was $ 100 more than their usual rate because it was «after hours.» They also offer a one year warranty on whatever they do.