PSS Imaging

If there is an option for 0 stars, I would’ve rated it 0 instead of 1 star. First of all, the customer service sucks because I have to wait half an hour for the person to come and take my picture. They also rip you off with super expensive prices. For example, like the $ 600 elite senior package that’s not worth the $ 600. I would pay for the elite package if they chopped that price in ¹⁄₈. It seems like they’re setting the prices for these photo packages for rich, wealthy kids that can afford the money to pay for that $ 600 rip off package. One word remember to not ever come here. They rip you off and I mean it.

Wow what a racket. $ 55 just to be in the yearbook as a senior in my child’s high school yearbook. $ 75 if you want to pick the pose they use. Does not include any prints. What happens to those who cannot pay the $ 55 minimum? They don’t get their picture as a senior in their yearbook. Very disappointed OUSD would allow this to happen but they’re probably getting nice kickbacks.
Oh and for a portrait package; it would be less expensive to fly my child to his aunt (a professional photographer) out of state and have her take them!
Where do I file the robbery report? !

This is the place for you if you want to pay double what other schools charge for pictures (underclassmen) and if you want to wait three times as long! I wrote an email to the school district superintendent and she forwarded to the principal. We I’ll see, hopefully we don’t have to deal with PSS Imaging next year. Carlsbad High school must get big kick backs for using this business. Nice to know our public schools make money off the backs of its students and parents.

They let me blow bubbles for senior portrait.
I bought the «personality» set. It is expensive but what do you expect. However, throughout the photos the photographers were very cooperative and took pictures until both the customer and they were satisfied. I brought a group of friends and took group photos and the photgraphers were very involved with giving ideas.

We were happy with the pictures they took for our son. He is going to be senior in the Fall all the pictures turned out really nice, we couldn’t be happier. The pictures are not cheap overall the experience was great.

Professional and very friendly staff. Comfortable inside sitting area. A vanity area to touch up hair or make up. Really enjoyed my experience. Thank you staff.

Total highway robbery! They do the photos for Fountain Valley High School and charge a ‘sitting fee’ for Senior Pictures, but don’t for underclassmen. Then they totally rip you off if you want to buy pictures. Do yourself a HUGE favor and find another studio, a friend that can take pictures, or do what I’m doing, which is taking my daughters pictures myself since I’m a freelance photographer who has thousands in photo equipment. I wouldn’t be able to sleep at night if I charged the outrageous extortion fees this horribly unprofessional business does! Run as fast as you can away from them!!! You know the school has got to be getting a HUGE kickback from these crooks!

I went to take my senior pictures here yesterday and it was a great experience! The waiting room is nice and open with comforyable seating. I waited abouy 10 – 15 minutes to be called in for my photoshoot. The photographer I got was absolutely fantastic! IF YOU GO THERE ASK FOR A TERRY, SHE HAS SHOULDER LENGTH BLONDE HAIR AND SHE IS REALLY CARING AND SHOWS THAT SHE WANTS YOUR PICTURES TO COME OUT WELL. But I’m giving 3 stars bc my friends had bad experiences and their photographers were not as caring.

This place has the worst customer service! I called them to see if they could retake my son’s football pics because the photographer or his assistant didn’t place the football right and it looked like he was holding a small basketball instead… The lady said that my son should know how to hold a football! She refused to retake or give partial refund. Schools please don’t contract these people… Bad quality and very poor customer service.

The appointment system sucks. We got there 15 minutes before our appointment, filled out the paperwork, and sat down. We waited for about an hour before my sister was finally called. Since she bought only the yearbook picture, it took her seriously like 2 – 3 minutes. Thankfully, I don’t have to come back here again. The youngest of my family has finally taken her senior portrait.

Horrible customer service! Apparently, if their website doesn’t work, it’s your fault and you are stupid. LOL. Schools, please don’t contract with this company. They don’t care about the customer or the quality of the pictures, as the beautiful picture my son took was spoiled by a random hair sticking out on the side of his head. Anybody could’ve fixed that easily if they cared. Thanks PSS Imaging!

I recently used PSS Imaging for a Hugh Luau we did at my place of business. We were looking for something new and exciting to use for our guests to remember the night. In steps PSS imaging! With short notice they were able to customize a background to be used for instant shots, including the name of the event and the date. Our guests loved it and it definitely made our event pop! Not only were they right on time but the customer service provided by Caroline and Becky was fantastic! We had a lot of elderly individuals and they were able to accommodate whether they were in wheelchair or walker. We absolutely plan on using them for any future events we might have. Thank you PSS Imaging!

The appointment system and the customer service at this place is below a 1 star. There were people waiting for an hour and a half before going in to take 20 mins of photos.
We ended up waiting an hour and left beyond frustrated missing our dinner plans.
Listen PSS, when a customer makes an appointment for a specific time. Give me the courtesy of calling to tell me you are running behind. Don’t make the assumption that you are in charge of my time.

They did our senior portraits for my high school. The photographers were very nice and friendly, showering you with praise and smiles. I called their office twice about inquiries. One girl was super pleasant; the other a little annoyed and bored. I like that they include a basic retouching with your senior portrait because yay, no acne! (I’ve seen this previous senior’s portrait and he had a lot of acne but his picture made his skin look smooth and clear. Very nice!!)

Long story short… Had to come in for last minute senior pics for my special needs son last Friday. Called in & they were so accommodating to get him a sitting the same day! Becky was such an amazing photographer & knew exactly how to get him to smile!!! Since we were on a deadline crunch she let me pick the yearbook pose right there so she could send it off to the school editor. Got the proofs via email the same day & I’m in the process of choosing & ordering pics!!! Yay!!!

Terrible customer service!!! My daughter took her high school picture and they were the photographers. She took the pic on August 15 and I had to call to find out why I had not received them by Nov. 3. The woman who answered the phone found her digital photo but was reluctant to send replacements until I showed proof of payment. I found canceled check and she finally sent them. Haven’t received them yet but I did receive the digital image and it is off center and not what I’m used to in school photos. You would think that they would offer a free 5×7 for having to wait so long for the prints but they offered nothing for their mistake. I also received an email with someone else’s digital image. I hope they are never my children’s photographers again. I’m going to complain to the school about them.