PSI Testing Center

Just passed my CPT exam for NASM :) I think the bad reviews here are just old. There were two women there. Dressed business casual. Very professional. Absolutely no problems at all! You can use the restroom down the outside hallway (5 min time limit during the test). They have lockers in the office, which you hold the key for. Nothing else can be brought into the testing room. No need to keep valuables in your car outside. I felt like leaving this review because of the previous bad ones. There was nothing wrong with this place. Plus they provide earplugs and sound-​blocking headphones at each station. I used them and I heard nothing.

I think people are being harder on this place than they have to. I’ve taken tests in several locations and this one is right on par. HGTV did not come in a do a makeover on the place, but do you really need high end décor to take a test? My only requirements were that it was quiet and it had lockers.
The staff were much more professional than I was lead to believe from these reviews. I did hear them talking through the wall at one point, but I just added the headphones over the earplugs and didn’t hear anything else.
I recommend you take a test drive to the location and even find the room before your exam if you are the kind of person who worries about that. I am, and I did. I went earlier the same morning of my test to time the drive, and figure out where to park. Park in the back, and go up the stairs.
There is a restroom on site, but not IN the testing office. You would need to get a key and go down the hall to use the bathroom. In my opinion, it’s inconvenient if you are only allowed 5 minutes during a test. So plan ahead!
That’s it. Good luck on your test. I hope you do better than I did.

These people are unbelievably unprofessional. My gf had to wait over a month after taking her class before they «had an opening» to take her certification. She shows up and they had cancelled the test due to unstated reasons (!!!). They promised to get back to her with 2 weeks (!). They did NOT, and repeated calls went directly to voice mail and were never returned. FINALLY, after yet ANOTHER MONTH of calls and calling her school, the test was rescheduled and when she went to take it, their «power was down». UNFREAKING BELIEVABLE. And do you think they care and reschedule the test for the next day, hell no, because that’s not the way it works. She now has to wait yet another week. So basically, my gf decides to reinvent herself by taking classes to get a certification to get into another field of work, and these bozos have been responsible for well over 2 months of wasted time and loss of potential income. (any lawyers out there???)
I am confident that if people knew that PSI Testing Center is what their learning institution used for testing, they would not use that learning institution. This company needs to go out of existence.

Been here a few times and let me tell you its not a good testing environment. There is talking an laughing beyond the testing room caused by the staff. For some reason I always get placed closest to the window/​door, so I always have to wear headphones and/​or ear plugs to concentrate. The waiting room is pathetic and the staff, the times I went were on their high horse. One time I had an argument with staff. She said I was late. My test time was 2pm and I was sitting in the waiting room at 1:45pm. I rolled my eyes and said there is still 15 minutes til actual testing time. She tried to defend her statement with check-​in takes 30 min and that I should have been there at 1:30 and all that crap. I gave her a piece and told her all the times I’ve been here they’ve always checked me in within 5 minutes and had me start the test way early. I told her the first time I came they actually started my test 45 minutes before testing time. She had nothing to counter and said well you can still take the test. Well yeah duh stupid, of course I can take the test still because it’s not even the scheduled time yet! ARGH!
So unprofessional, plus they dress like high school students, it’s no wonder they act the way they do. They are probably high school students. It’s casual clothing there. The last testing site I was at for a different exam, the staff was all business in slacks and dress shirts. They were punctual and *snap* got it done, quick and quiet.
I suggest everyone pick a PSI testing center different from this Anaheim one.

The staff at this testing center are horrible. Not only is the center a complete dump, the staff are rude and unaccommodating. It was pouring rain when I went to take my test. I, along with a few other people, were waiting outside 5 minutes prior to when we were supposed to show up. It was raining, so we knocked on the door to see if they could let us in a few minutes early, and the girl snapped at us saying they didn’t open for another 5 minutes and slammed the door. I get inside soaking wet to a proctor telling me I had to take my shirt off because it had a pocket. Mind you there was a man wearing a shirt with 3 pockets on it and a shirt underneath. I told the girl I wasn’t comfortable taking my shirt off in front of a large group of strangers, and that I had a see through tank top on underneath that was wet. She told me she didn’t care, that it was policy, and that if I didn’t comply, she would have to disqualify me because there was no later time or day I could take this test. So after I had someone rush to bring me a shirt at the last minute, they stuck me in a tiny room in the back which they said they could walk in and out throughout my test to check on me. As if I wasn’t nervous enough to take this test that affects my career, they had me rush around at the last minute to have someone bring me a shirt, disturb me during my entire test, and make comments that I was «soaking wet and looked cold» when I came back inside. For starters, this place needs new staff, and then work on a better location.

The proctors were thorough and kind. Everything was explained correctly and they made me feel comfortable and at ease. I’m not sure what all the commotion is about with the previous review. I experienced nothing like that. Every person who spoke with me had a purpose. The previous review indicated that there was a lot of confusion with employees. Not every person is there taking the same test. Have some consideration for the proctors. Most test takers are nervous, rude, entitled, etc. Both women who assisted me today were cheerful and observant of the test takers. The noise won’t be a factor because they give you ear plugs.
Bottom line: be prepared for whatever test you’re taking and you won’t have an issue with the test site.
Go PSI Anaheim!!!

I am writing this review to warn future patrons of an unfortunate experience I encountered at the PSI testing center in Anaheim (PSI Test Center 5017), which was anxiety provoking to the point that it affected my ability to successfully pass my licensure exam. I failed by one point! A point I am absolutely certain I would have made had I not been so distracted, disturbed, etc.
I drove up to the building around 45 minutes prior to my testing appointment. I had a difficult time locating the test center as there was no outer sign. The testing center was crowded and disorganized. I was shuffled from one employee to another to provide one with my identification, another assigned me a locker, another took my photo and thumbprint, and yet another provided me with scratch paper, which was literally ripped out of my hands as I was folding it to prepare for a test taking technique. The employee then placed the papers outside of my reach in a condescending manner.
They were not accommodating, appearing not to take into consideration that patrons were completing an important test that could affect their careers. The environment was not conducive of one you would expect to contribute to successful outcomes.
The experience at PSI Anaheim was completely upsetting and anxiety provoking. When I mentioned this to an employee, she retorted, «Well, we are the only testing center in Orange County. That’s why it is so hectic in here.» The number of patrons was not the problem, it was the disorganization. I had arrived at the center with ample time, confident, well studied, well-​practiced and calm. By the time the employees shuffled me around for 30 minutes or so, and were also «processing» multiple patrons at one time, I was anxious, upset and frustrated.
I asked an employee, «This will be the same as the first test, where I have a few minutes to review the instructions before I start the test?» She replied, «No, you have to start the test at 11.» I said, «I need to prepare my scratch paper and read the instructions.» She replied rudely, «If you don’t start the test by 11, we will come in here and start it for you!» That produced more anxiety as I knew from experience that there were lengthy instructions and I had yet to prepare my scratch paper. At another site, I was told to take my time reviewing instructions and start when I felt ready. This being a timed test, the thought of being forced to start when not yet prepared was stressful. The staff at Anaheim also hovered about over my shoulder, distractingly.
As if this was not upsetting enough, throughout my test taking experience, my entire cubicle began shaking on occasion. I believed it was earthquakes. This experience was frightening and distracting. I genuinely believed there were recurrent earthquakes during my test. I was so distracted by this trembling of the cubicles, which ruined my concentration.
To add insult to injury, when I wrote a letter with concerns about my experience, the proctor blatantly lied about my arrival time, stating that I had arrived only minutes before my test appointment, making excuses for rushing me. They also dismissed my concerns regarding the rudeness as «she wasn’t paying attention to security rules» as if a person of above average intelligence could not fold a piece of paper and listen at the same time. They excused the shaking of the cubicles as patrons and proctors entering and leaving the room. This is impossible. The shaking was much more severe than to be caused by this action.
PSI representatives stated, «Based on the above (their lies and excuses) PSI has denied the request to allow you to retake the examination without further charge.» My letter of concern NEVER asked to have a fee waived. My letter asked what recourse I could take and asked that the problems be addressed so that no other person would endure this stressful situation while taking such important career making or breaking tests. This told me that their focus is money. It is not to provide a good experience for people paying good money to test at their centers. It is not to manage an office in a way conducive to your successful outcome, it is not even to care what goes on there, as long as you pay them the testing fee. If you have a concern, there will not be a manager to correct or even address issues. Just lies to discount your concerns. What they need is sensitivity training to deal with people who may be dealing with a bit of testing anxiety as most of us do.
DO NOT TEST HERE IF YOU NEED A QUIET SPACE TO TEST. DO NOT TEST HERE IF YOU NEED A CALM, OR EVEN A STILL PLACE TO TEST. DO NOT TEST HERE IF RUDE AND CONDECENDING ACTIONS COULD CAUSE YOU ANXIETY THAT INTERFERES WITH YOUR TEST RESULTS. DO YOURSELF A FAVOR AND TEST ELSEWHERE. IT IS WORTH THE DRIVE TO A DISTANT CENTER. ALSO, IF YOU HAVE HAD A BAD EXPERIENCE AT THIS SITE, PLEASE REVIEW SO THAT OTHERS ARE WARNED AND AWARE WHAT THEY ARE WALKING INTO.

As the final step in my professional licensure as a psychologist, I was required to take a proctored examination on California law and ethics. The step prior was to take the national examination. Oddly enough, the California Board of Psychology makes us take the national exam at Prometric Testing Centers, and the state exam at PSI Testing Center. Couldn’t tell you why, just is.
I was irritated to realize that there was no PSI Center within 30 miles of my apartment… though no fault of this center, of course. Why would there NOT be a location in Los Angleles proper, but plentiful locations on the outskirts? I just don’t get it. Anyhoo…
Prometric was a little more modern, a little larger, a little cleaner than PSI. This location was tucked away, rather hidden, deep inside an office center, without very good signage. You really have to find the complex, park, walk to the interior of the complex, and up the stairs, around the corner, before you see any sign of the place.
The people were very nice when I checked in… the computers were a little old-​school and the mouse was set to very sensitive, which was a bit distracting. Plenty quiet, which was likely due to the lack of people on ¹²⁄₂₃ so I can’t really say much more about that.
Overall, a decent experience. Nice enough people. But they could certainly afford to put a little money into signage, perhaps a little bit nicer furniture and layout. Definitely looks thrown together.