Pep Boys

Yesterday my check engine light came on and my 03 Honda Element was no longer purring like a kitten. I wasn’t sure what was going on, fearing something major i decided to call Pep boys of Anaheim Hills. The phone was answered by a friendly voice and I asked if I could come by for a quick diagnostic test (which is free!), the response surprised me «yes, of course bring it on by.» I was surprised since it was 4:45pm on a Wednesday. When I walked into the store, I slowly made my way over to the service counter and mentioned getting a diagnostic test, the gentleman asked if i called a few moments ago, He was super friendly, very personable, and had a genuine smile on his face (his name was Mingo). I was instructed to pull my car around the side to the service bay, Mingo quickly hooked my car up to the tester and began to read my the trouble code. Mingo was great, he said more than likely the oil is low, we checked and sure enough the oil was low. Mingo instructed me to run inside and buy a quart of oil and he proceeded to put the oil in my car, reset the engine light and I was good to go. Mingo was extremely helpful, friendly, had a great sense of humor and really knew what he was talking about. I recommended Mingo of Anaheim Hills Pep Boys!

I bought four tires there for my car less than a year ago. I started receiving a low tire pressure warning on my car for the past three weeks and I have had consistent problems with filling up the tires. The gauge would not work well, so we decided to take it to Pep Boys and they were incredibly helpful. I could not find the source the leak, but after a half hour they were able to find the source of the leak and plug it up. They did not charge me and they were incredibly helpful. we really like dealing with Victor and a couple of the other guys there.

Came in at 9am with an appointment for 4 tire change and alignment. Called at 12:30pm, and spoke to Victor just to make sure it was ready. I arrived at 1:30pm, and my car was not moved from where I left it. Nothing was done! Instead I come to find the mechanics huddled up eating, and hanging out. That was a waste of time and money. Horrible customer service!

I have been coming to this pep boys for 4 years and always get great and honest service, especially from manager Mingo. He is probably the sole reason why I keep returning. I come there every 3 months and he always remembers my name and my vehicle and will try to find me the best option of service for the price point. Thanks again Mingo.

January 13, 2016 — Took my car in for a very simple, routine service. Had to take it back in 3 times because it kept making noise and I was worried something was going to break as a result. Each time I asked them if they had inspected everything. They said yes. After the 3^rd time they worked on my car it broke down in the morning on my way to work and preschool with my 3 year old in the car. Had to call AAA. The AAA tech quickly identified the issue on the side of the 55 freeway… Something Pep Boys failed to do while at their shop each of the 3 times they had my car. Called to speak with the service manager and was told, «he doesn’t work on Wednesdays». So apparently they do not have a Manager on certain days of the week? The amount of inconvenience this caused and the incompetence of the employees at this store has literally made me sick. I can guarantee they will ask me to bring my car back… AGAIN… so they can look at it. But, really? Would anyone else besides myself really trust this place to fix their car after they’ve tried 3 times already? I will take it somewhere else to be fixed. And I will be walking into this Pep Boys with some words for them demanding a refund for the hundreds of dollars they have stolen from me.
No thanks generic automated reply pepsocial. I do not want Pepboys to waste anymore of my time, especially a pep boys computer. Give me my money back if you «really» want to do something.

Working with Mingo in the Service Dept. Is always a great experience. He communicates well & is very trust-​worthy: two qualities that are so important in life & with car service.

Thanks to Abel and Victor. For taking care of me today with my battery and my oil change. Great service and got me out of there quickly too. Thank you.

Worst Customer service (Mng Raul) I bought a Gallon of Radiator coolant Dec 10^th 2015, Decided to use it Jan 15^th 2016, on opening noticed the Silver seal missing, So I took it back to get a replacement or confirmation that it’s still ok to use, Horrible responses from front end employee .I was asked why I took 1 month to check the seal or use the product, I was told sorry, 1 month has passed and nothing can be done, I asked for the manager (Raul), he came and said the same, 1 month passed , nothing can be done .Then he accused me of Using the coolant and replacing it with water. Don’t shop at that Store !!
8205 E Santa Ana Canyon Rd
Anaheim, CA 92 808
United States
Store # 809

This place has become a total dissapoinment. I have been taking both my DD cars here for years. It used to be so convenient. Go online get an appt. Take car in and get treated by friendly folks. Car gets done in a timely matter and you are done. Also with your oil change you used to get complimentary tire rotation (well I am sure it is in the cost but at least they through that in)
Now. Even if you have an appoinment, forget about it just plan on dropping it off for a while. One time I had an appt and they didn’t even start on the car until 3 hrs after appt time.
Now the guys working the desk are just rude. Not friendly at all and all act like they don’t even want to be there and are just plain over worked.
Now they do not do the free tire rotation. I guess that stopped with there new ownership change, or at least that is what I was told.
End of the day there are a million places to do inexpensive oil changes. I guess it is time to find a new place that actually wants my business.

I went with my friend to take his car in because it was tilting to the right. They said it needed a new axle and they needed to take the whole front part of the car off. They quoted him for a bunch of random parts and even said he needed a new rim. It all came out to be $ 3200. We took the car to another mechanic and he did a wheel alignment for $ 100 which completely fixed the problem. Don’t come here, big ripoff.

All three of my stars are for Breanna «The Blue-​haired Khaleesi» at the checkout counter. I’ve been coming here for years whenever I have to, (prefer Lisa at Autozone) and have always found that this Pep Boys has had unfriendly service and often don’t carry quality parts/​tools or even some things that you would expect an auto parts store to carry. Basically it’s just a store for people who don’t know much about cars and will take any old cheap part that they say will work. Quality doesn’t play much of a factor in the Pep Boys business model. The other workers there aren’t necessarily rude or anything like that, they just don’t care about you.
Breanna is the only upside to going to this Pep Boys. She is the nicest and most genuine cashier I’ve experienced at this place and I’d like to give her all 5 stars and the store itself 2, but sadly Unilocal won’t let me so I settled for a 3. Because she is so great I am willing to come back here if my home girl Lisa can’t help me at Autozone.
Give the Blue-​haired Khaleesi a high five and my phone number.

Worst pep boys experience, kept me waiting for 3 hours for just headlight

Love these guys! Had my head light replaced the other day. They did a great job and it only took 30 minutes. A week later my «low tire pressure» light came on. I stopped by Pep Boys at 5pm. Mingo greated me as I got out of my car and checked/​corrected the pressure in all 4 tires. No charge and I was on my way home in less than 10 minutes!

I came in to have all four of my oxygen sensors replaced (about $ 350 – 400 on my car). Mingo was the point man working the register today. Dude is about as honest as they come because he told me that what I really needed was a $ 16 hose to fix a vacuum leak.
I’m not from here and I don’t know any mechanics in California but I just about cried. That money was what I was planning on using to buy my family gifts for Christmas (ten days away).
I’m sure I said thank you cause it’s in my nature but I know I didn’t really explain what that his honesty meant to me because I was trying real hard to keep my composure (nobody likes to see a large man cry).
Mingo if you ever read this, you saved Christmas brother. Very much appreciated!

Came in for a simple battery charge and they practically wanted to sell me a new car. Rip off central.
AAA told me to bring car here for battery charge instead of driving around for a few hours. Heavy set guy tried to sell me a new battery. Said AAA was all wrong. Car’s been sitting, battery needs replacing.
Well it’s a AAA battery under warranty. Just charge the damn thing and don’t think I was born yesterday, Big Boy.

Visited Pep Boys on Saturday to inquire and tried to make an appt. I was told no appt necessary — «just leave the car tomorrow». Came back the next day to drop off car and was told I had to make an appointment. Wasted one hour going back and forth. How can the employees not know simple things like — should there be an appointment or what? Or, was someone lazy not to give me an appt. Another employee had us wait too while he did other things without acknowledging that he saw us. The supervisor was not helpful either. I am taking my business elsewhere or keep my money.
Update– The work I wanted to be done was simply to clean my foggy looking headlights. I was quoted $ 50. I did it myself and spent only $ 8.50 and 30 minutes of work. Pep Boys could have made $ 50.

Very good service & efficient
5 minutes, I got my flat tire patched
In n out under 10 minutes
Very pleased!

Mingo always makes sure my needs are met and they continue to exceed my expectations. They stand behind their work and even can handle very complex vehicles like my S500 for maintenance and even troubleshot my Airmatic suspension and provided the best quote on Pirelli tires.

I went to pep boys last night, I needed help with my battery. The service was great it was fast and efficient. The mechanic helping me was very nice.
I had a good experience.

While driving on the 91 my power steering went and my car starting pulling to the right, I did an emergency exit and I came across Pepboys Auto Shop. Victor the service guy was absolutely helpful! He took his time, explained that my car would have to stay over night and gave me useful information about what was happening under the hood of my Toyota Yaris.
Thank you, Victor for all your help and patience. You seem to know your stuff. Happy New Year!