Pep Boys

So I drove to Big Bear recently and when I came back, my car smelled weird (kinda like burning) and sounded weird (squeakier than usual). I took my car here for an inspection and I really appreciated the fact that they were so thorough. They did a couple test drives, checked for the smell I was smelling, and even adjusted my brakes for me. They also told me that I didn’t need new brakes yet so there was no pressure to buy new ones. The inspection was free! Juan Flores was super helpful :) as well as the technician that drove my car around. Thank you!

It has been about a year since I last visited this location and have not had any problems with the parts installed on my 2003 Dodge Ram 1500 SLT Quad Cab 4.7L Magnum Engine. I look under my truck and the parts still look like new even though I go through dirts roads, puddles, and different environments that CA and TJ has to offer.

Good job Pepboys no receipt don’t return it then they won’t take it back can’t look up by your credit card you purchased with can’t look up by your phone number always seems to be an ongoing problem with this place if you want to use your time and a better shopping experience go to AutoZone or O’Reilly I’ve been shopping at Pep Boys Auto Zone O’Reilly for the better part of the last 15 years and always a problem with Pepboys good job Pepboys great customer service not.
So round 2 now with my reciept Rosa the cashier again, now she has to check with the the manager giving him the story that I got pissed off because she wouldn’t return the one item so now I brought in three items explaining the matter not pissed off irritated because your employee blew me off you guys need better customer service training I explained to him she also told him that I refuse to give her my phone number so that she can do the return and I explained to her and him why do you need my phone number you have the receipt right there so the manager sends DJ another cashier employee to finish the return and handle it good job DJ better customer service from this guy still giving Pepboys a one-​star rating for the initial customer service I think the employees should be trained a little bit better and how to handle customers especially customers that may become irritated instead of nope sorry goodbye and I think that the employee should have checked with the manager before completely shutting down a no receipt return not sure what Pepboys policy is but because you don’t have the receipt even if you have the card you paid with they still cannot do the return I may just be shopping at AutoZone from here on out be warned if you have a warranty on an item and you’re relying on the phone number system to look up your warranty that’s still to this day Ten Years Later does not work right and they never seem to be able to find you always keep your receipt for anything you buy from Pepboys even if it’s service performed in there auto department.
Okay so I just checked Pep Boys return policy on their website and I’m going to post it below
In-​Store Return Policy
Our goal is to ensure that you are completely satisfied with the product (s) you purchased. If for any reason you are not satisfied, simply return your purchase in its original packaging with the original receipt within 90 days of the purchase date for a full refund or replacement.
Returns with No Receipt
No receipt, no problem. If you do not have your receipt, you may return your purchase for an in-​store credit at our lowest selling price during the previous 30 days. You will need to provide a valid form of government issued, photo identification to return an item without a receipt.
Paid by Check
If you paid by check, we will accept your return after the 15^th day after the date of purchase.
Oh yeah the chick kept fucking with her phone while she was trying to blow me off i guess the other person she was texting was more important

One safer driver on the road!
I just got done with an evening class and needed a quick lightbulb change so I dropped by this location because it was conveniently located on my way home from school. Juan popped out the lightbulb (front driver side in which the high and low beam was out), brought it inside in which stellar Rosie got me the replacement part with the confirmation of Maurice (I am inpressed gf!). Juan popped it right in and I thought I was set to go!
Except one thing, I happened to mention that I needed this lightbulb for my trek up the mountains for a retreat this weekend and instinctively, Juan checked my tires without me knowing and informed me that one of my tire was not safe for a long drive as such. The thread on my front passenger tire was visible and bare!!! Oh my goodness! Great eye Juan! Juan did a quick search on the computer and thankfully! the store had my tire in stock (thanks BJ for getting it! You still need to tell me what you do to pass time quicker if it is not Clash of Clans… but I digress…). Albert (service tech) and Juan got my tire changed really quick. I super appreciate considering it was closing hour and would have not been able to get it changed tomorrow! While I was waiting for the tire to be changed, I was able to be entertained by the hospitable Maurice and Rosie. This store deserves a 5-​star because it was truly a teamwork atmosphere and went beyond the call of duty. I feel safer just knowing the little things were taken care of. Thanks guys! You guys rock!

One star is a compliment to this business. They deserve negative numbers. I bought four tires ins which they never allighned. When the tires wore out they would not back their warranty. I was in a bind and had to buy a new pair. They installed these only and did not allign them again. This time the car was dangerous to drive. I called and the assured me they would correct this free of charge but they then noted more lies about service that I supposedly declined and about service that they say they told me I needed but was never mentioned to me. They create notes to back up their lies to cover their own shoddy work.
Avoid this business at any cost!!!

Do not believe these guys when they promise your car is going to be done the same day because they don’t even call you to let you know it’s done. Customers have to go in person to find out the status on it. Terrible customer service. Can’t trust these people.

So like I’ve been coming to this Pep boys for like 1 year or 2 years I have a 2003 Mitsubishi Lancer, excuse me had a lancer, well I would always come here because my breaks was not working or it was grinding were it was metal to metal, so like 2 month ago my car started to do that and I went to pep boy and told them what happen and they fix and they told me that they fill up my brake fluid, so now let’s talk now my break started to act up again so I took it back, and just keep in mind I just fix my break for the same issue like 2 month ago, so I went and they look at my car and that they saying that it’s started to happen because it was cuz of my master breaks thing, and that it was gonna charge me like 500 to 600, but I didn’t want to put in that money anymore because I already put in a lot and I was planning to get a new car but I wanted to save money but how can I when I keep on trying to fix this car, so long story short I didn’t fix the car and I had to get a new one, but I gave my old car to my nephew because he wanted it and he said he would fix it up, so my sis and my nephew went to this other mechanic spot and they told them to look at the car and see what the problem with the break issue, so the next day (pretty much today) my sis call me that she talk to the mechanic and they told her that the break been acting up so much is because someone added the wrong brake fluid, and I told her I’ve been going to pep boys and they the one that been putting in the brake fluid and all that shit, once I found out that that was the problem all this time and that that’s why I’ve been putting in so much money on this car because they put the wrong brake fluid and that’s why My break was acting up I was fuckin heated I was mad because I was trusting them with my car and they pretty much FUCKED UP MY CAR, they didn’t fix it the FUCKED IT UP. So because of them Ive been putting so much money in that car to get it fix and the whole time they been FUCKING UP MY CAR. So this is way I’m only giving them 1 star I’m soo fuckin mad because they FUCKED UP MY CAR THIS WHOLE TIME AND THEY WERE NEVER FIXING IT SMFH, don’t ever go here I’m telling you guys this now, they lost a customer and they gonna loss a lot more because I know a people’s who go there for the same issue I have and once I tell them they gonna lose a lot of customers so im hoping this will reach out to people and don’t go there no more, I was gonna go over and tell them off and see if I can get my money back but I know that wouldn’t do shit and I’m probably won’t get my money back so the best thing I can do is just give out this review and hopefully people would look at this and don’t go there SMFH.

I use to like going pepboys just to but stuff for my car like steering wheel covers, mats, ect.
But that was a long time ago…
I have a 1997 toyota avalon and i took it at this specific location to get the brakes done.
Ive always had my breaks done by another mechanic shop but they were closed the day i went so i said «ehh. Ill try pepboys»
I knew a well commercialized place such as pepboys would be more expensive then a regular mechanic shop but the price the told me made me just wait till another day to find some place else.
NOW… My car was already lifted ready to be worked on but i declined to have anything done so one mechanic brings my car down and as he backs it up… BOOM!.. Hits a car of another lady and (well i didnt see a kid but according to the lady next to the scene.) almost hits a ladies kid that was behind the other car that got hit!
Well seeing that i was going to buy a new car and my back bumper only got a little scratched i made these guys hook me up with the breaks. And yea j was kind of pissed since 90% of the mechanics here look like they got a certificate and got hired on the spot with no backround check. The crew looked like knuckleheads and probably have some felanies.(i grew up on a bad area i can tell easier then the average eye)
And well i wasnt going to be a complainer since they hooked me up with the breaks, not even have written this post but a few weeks after the brakes got done they started squeeking again and you have to press on the brakes a little harder. Almost as if they were the same as before the «new brakes.»
Well. Guys. They got cool stuff here. But want to get your car fixed here? Now thats at your own risk.

Customer service sucks. They rip you off. They take forever.
Got here at 9am with an appointment to get my oil changed, then they told me I needed new tires so I stupidly agreed for them to do the service. It is now 4pm and they just finished changing my tires and doing the alignment. It took them from 9am to 4pm to do an oil change and tire service?
Overall, horrible experience.

First off I have to say that this review is not a typical review. I have friends who work here so i get VIP treatment in the service department. I request certain mechanics to do my work based on good recommendations from previous work done. I am picky about my car and i will only let certain people work on it due to bad experiences in the past.
I mainly go to pepboys for my tires due to their price match guarantee. They will match anyones quote and beat it by 5%. Also they have a sale once or twice a year buy 3 tires get 1 free. Great deal!!! I have also got oil changes, brakes, suspension work, alignments, and basic maintenance done at this location. Zeke Martinez the Service Manager has always made sure i satisfied with work performed. Thank you Zeke.
Pep boys varies alot from location to location due to different mechanics at each location. They also change mechanics alot at certain locations. Pep Boys should invest in paying a little more to aquire top talent. Some stores have Master Techs while others do not have Master Techs, I think it is because Pep Boys Corporation does not want to pay for top talent. It is unfortunate because customer service suffers. Customer service is #1 to increase revenue. The bottom line.
If you want to get service done i highly recommend you leave your car due to them being very busy all the time. I would also follow up with a phone call to make sure your car is being worked on or to see if their is any update. (They may trying to contact you)
In closing Pep Boys Anaheim has always treated me fairly and have always been honest with me. Like i said i normally go for basic maintenance services like tires and oil changes. I would like to see the Corporate office remodel this location. It is long overdue, this location has been in Anaheim for a long time. It would increase revenue for sure. Thank you Service Manager Zeke Martinez for always treating my car with care. Keep up the good work. See you in the near future.

I wish I could give them zero stars because that’s what they deserve. Went in for a simple oil change and they don’t include transmission fluid. WTF… They gave me a list of things I should replace and repairs that were unnecessary because I just had a tune up from another Pep Boys shop a month ago. Is this standard procedure? I feel like they are trying everything they could to rip you off. Stay away from this place… I will never come back and I am a regular Pep boys customer.

Their website is atrocious but I booked on-​line because they had a good coupon and the specific battery I wanted, Optima Yellow Top, in stock. Except they didn’t. First they pulled the car into the bay, opened the hood and stared into it like it was the abyss Nietzsche warned us about for a solid five minutes. After this staring contest with the engine, which seems to be a draw since neither of them moved, I thought I should tell him the battery was in the trunk. He insisted he knew but that he had to do the diagnostics first. Apparently the technician was a Vulcan because the only way he was diagnosing anything was if he was mind-​melding with the car.
Twenty minutes later, no battery. I could either drive to another location or wait an undisclosed amount of time for it to be delivered. I drove to La Habra and they didn’t want to honor the coupon, the only reason I went to Pep Boys in the first place. After half an hour the manager finally authorized the coupon and then it took them an hour to replace a battery. Never again.

This shop used to be our ‘go-​to’ because of it’s reliability and timeliness of repairs. Most important of all, this was a shop my Petite Red Headed Passion Flower could go to and not be in fear of being sold a ‘bill of goods’.
Recently, this shop has gone downhill in regards to not only what we perceived to be mechanical capability but customer service also. Our last three visits have been less than satisfactory. Examples would include the incorrect installation of an EGR valve (never mind that it took 4 days to diagnose, we were cool with it), the lack of a timely phone call to tell us our vehicle was ready (when the initial phone call from the Service Manager committed to a phone call to tell us when the vehicle was ready). This resulted in short words with the staff as they were closing up shop. Last but not least, a recent oil change in my diesel truck was the last straw. I waited in the store while the oil was changed and the tires rotated. The Service Manager told me my vehicle was ready, I paid and drove away. Half way home I received a phone call on my cell to return to the shop. Seems the shop shorted me one quart of oil and it was no big deal. I returned to find the mechanic actually shorted me 4 quarts!
I give up! Pep Boys has always been a good economical decision when it came to the work our our vehicles. I have choices and I would prefer to pay a couple bucks more to get it done right the first time somewhere else. We are over Pep Boys.

Been coming here since I got tired of the service at Jiffy Lube. I’m not a mechanic but I know enough about cars to do the basic maintenance. I got tired of being up-​sold all the time and not getting out without paying hundreds of dollars each visit.
I don’t get that here. The guys are always friendly and knowledgeable but they don’t push you for services you either don’t need or don’t want. They give you recommendations for your next visit and leave the decision to you.
I do recommend you get an appointment before you visit as appointments get top priority and the wait can be long otherwise.

Omg i love there service they treated me so well i give it a top 10 period oh yes there very funny and hands on what you need and good with prices

OIL CHANGE NO LONGER INCLUDES CHECK AND FILL ON TRANSMISSION FLUID — and nobody plans to tell you this unless you ask explicitly. While checking in for my appointment I asked the service personnel to make sure the services listed on the website were accurate and was informed that this basic part of the service is no longer included.
Be aware of what you’re paying for!

So i took in car to get JUST A BREAK INSPECTION, and they took 4 hours just to get it checked. Ridiculous!, the pep boys in fullerton is way better sucks because I live right next to this one ugh! So mad! Service is so bad!

I always go here for whatever happens with my car. I had a really bad experience at other Pep boys location but they are really helpful here. Joel and Ramon are the most helpful and friendly guys. They sometimes take a really long time to work on my car but I understand since they have to get parts from their warehouse.
Satisfied.

Went for help with my Mercedes on my tire pressure they helped me out very quickly! Great service!!!

This review is for my most recent visit. Bought a battery from them less than 2 years ago that had a free replacement warranty up to the first 3 years. The battery was no good so I jump started my car and went in.
They wrote up the work order and I had to wait about an hour until the work ahead of me was finished, then they could test my battery which turned out to be bad. They replaced it with a brand new one, no charge. So in a little more than an hour I was back on the road and I had to spring for less than a buck for sales tax. Fine.
For this visit I’m giving them 4 stars for customer service and not making it a hassle to get a new battery under warranty and I am taking off 1 star for a name brand battery that is supposed to last 7 years dying in less than 2. Makes me wonder if the Pep Boys company buys «B» stock or «C» stock, defective or factory seconds… or I just had bad luck. Hey, at least they made it right.
I agree with some of the other reviews btw that the mechanics are pretty slow, wasting time, goofing off instead of working. Plus the whole «environment» around Beach and Lincoln is getting really skeevy.