Pavilions

Slow service a HIGH prices.
Example. Avocados are $ 2.49 each! That’s insane.
Everything is like that and not one sold good price there

This is down the hill from my house and I shop before 7am on Fridays. They seem to always be understaffed and the meat area is always dark and selections limited. I really would like top notch store as they are NOT least expensive. May have to drive a little further

I have had the same prescription filled at the store 3 other times. I go back today and they need to fax my doctor something for the same medication. The first time I went there they talked to the doctor and today they want forms filled out to fill the same prescription? Why all of a sudden they are changing plans. The pharmacy needs to know my treatment plan with my doctor to fill a prescription? Something is not right and why at the last minute you would ask for this form?

Nice store but very over priced. I don’t have the money to come here and buy grocery here in a weekly basis. Sorry

This store sucks, the manager is rude and acts like he’s a tweaker, treats his baggers like shit. Their meat selection is sub par, and you can’t buy single ears of corn in the husk? Lame. Again I knew I should of went to Ralphs.

Worst experience I’ve ever had as a customer. I cannot believe they allow their employees to be so rude to customers. I went to buy alcohol and other supplies for a family party. Upon checkout I was asked for my ID, which of course is completely okay. The cashier, Debbie, looked at my ID and asked how old I was. I responded with my appropriate age and she replied, «No really, what is it.» in such a rude tone, I was taken back by it. I then asked her what she meant. She looked at me up and down and then back at my ID and realized I wasn’t lying, not even an apology for being so disrespectful. I then went to pay for the items. Before I swiped my card, she almost grabbed it out of my hand and said, «Wait we have a new policy where we have to check the card if the purchase is over $ 50.» Okay, that’s fine, makes sense. But then I looked at the total and it was only $ 40. Whatever, it’s not a big deal. Although I started to feel uncomfortable. She then took my card and said «Who’s is this?» I replied that it was my father’s and she said that I can’t use someone else’s card. I was taken back by it, I have never heard of a policy like that. Sure I get it, if we didn’t have the same last name and I couldn’t use it. But it clearly was my father’s, I had completely authority to use it, and there was no reason why I couldn’t use it. She then told me to use a different card or pay cash. I said okay and went to reach to one of my cards. As I was about to swipe it, she *LITERALLY* grabbed my card right out of my hand. I was very offended and at that point the bag boy started to feel uncomfortable and walked away. She then realized it was my card and handed it back to me. I swiped and grabbed my purchases. I felt so violated from that entire exchange. I was profiled, offended, and violated all within 5 minutes. I cannot believe I was treated this way. When I got home, I called the store just to see if the policy of not being able to use someone else’s card was true. The person who answered confirmed that it wasn’t. The only reason they ask for the card if it’s over a $ 50 purchase is to type in the last 4 digits of the card. She LIED to me. I am a very nice and polite person and there was absolutely no reason I should have been treated in such a rude and disrespectful manner. I truly hope something is done about this because no customer should be treated this way.

Let me first start off with, I always shop at this Vons and they usually have a great staff and customer service. a couple days after thanksgiving I went to do my shopping. When it came to checking out it was a nightmare… WTF!!! Only one lane open… No kidding and a lot of people are in the 15 item or less line with full carts. No other checkers and no one coming to help. What a complete mess. This store skimping on help at any time is a disgrace to Vons. Regardless of the time Vons should have a complete staff working especially around 10 AM… I am going to shop another store due to the lack of customer service at this Vons. Everyone in line could not believe the store only had one checkout open. We all asked why there was not more help and the checker said she was not sure… Vons you should be ashamed of your customer service… You sure charge us for it!!! Vons should cut the prices if they do not want to provide the service we should have and are paying for!!!

Low star rating ONLY because they allow annoying solicitors to both customers entering and exiting their store. It’s one thing to ask me once but it’s another to roll your eyes or make a rude comment when I politely say that I do not have the time… D.A.R.E. representative with the long pony tail and hoarse voice.

Large and unremarkable. Pavilions used to be a cut above Von’s in store appeal, cleanliness and service, but no longer. Staff are scarce for the size, and there is no self-​checkout. They used to greet me and then look at the receipt to thank me by name, and always asked if I wanted help out with the groceries. In the past year or so that has mostly stopped. It’s no better than any other major chain market.

I originally came in here to get a quick Starbucks, however the line was too long. Instead, I went and bought some drinks from the coolers up front, a tea and a juice. Anyways, I went to make my purchase and the women at the register seemed kind of dead. She was rushing the women in front of me, that women set aside her avocados which one fell into my divider; anyways I accidentally purchased her avocado. I would have returned it, but I was running late as it was and wouldn’t be able to return until late night. Not worth it, so I just made peace with it. A little more attention to detail would be nice. I usually only come in for a last minute item, the prices are pretty expensive compared to Ralph’s down the hill, or the sprouts on savi ranch.

So clean and huge!!!
I feel like I could find everything here. I found everything I needed but it was a short grocery list. They also had more healthier alternatives that’s for sure. Probably because it’s also competing with it’s neighbors Mother’s and Sprouts which are close by.
Did I mention it’s huge?! Seriously, it’s like a Albertson’s but Costco size in square footage.
My husband and I have found a new market in our new neighborhood.
It has a Wells Fargo, Starbucks, and Panda Express!!!
There also a ton of other stores, restarants and other retail stores in this huge shopping plaza. Like a movie theater and Pier 1.

Any grocery store I don’t have up by where I live is worth checking out.
I had been to Pavilions in LA before and knew they had nice stores with a great selection and this one in Anaheim also did not let me down.
Great selection, everything presented nicely, clean, well stocked and good service.
Plenty of parking and not too crowded, nice.

Many changes and most of them were a let down…
Dirty and not what I remembered. Sad the the market is no better than a Vons/​Safeway.
Prices are higher for the same products can get at Vons across the way. So I could not find the gourmet /​specialty items at this Pavilions and it was a let down. The people were rude and I am certain that I have no real reason to shop there.
Please do make up your own mind and write your own reviews.

OMG this is by far the worst grocery store I have ever been to. First of all, the whole layout of the store makes no sense at all. Who designed this place? Secondly, customer service at this location is bad, really, really bad. From the cashiers to the associates on the floor. Third, someone needs to check the perishables because numerous items expired weeks ago! I have shopped at this store a total of 3 times out of necessity and each time was worse than the previous. It gives the Safeway/​Vons company a bad name.

Okay, so this was the first time I shopped at this Pavilions. We just moved to the area and it was on the way home from where I was coming from after picking up my daughter, so I decided to stop in. Anyway, it was already 6pm and I was tired, so we rushed in to get what we needed. After going around for 15 minutes, I was approached by some teenager who asked for spare gas money. I wanted to help him out, so I dug in my purse for my wallet and realized it was in my car. So, I went to the service desk and saw about 5 employees standing around chit chatting. The manager (I’m assuming she was, she was wearing a more professional outfit than the rest) was looking at papers. I said «Excuse me…» and she looked up from her papers at me and then looked back down. I said excuse me again and she looked up at me like I was the most annoying person on the planet. I asked her if I could leave my full cart there for a second while I ran to get my wallet. She said «Hmmm…fine.» I didn’t know why it would be such a bother for her, it was out of anyone’s way.
Anywho, I come back in, do a little more shopping, and then I went back to the service desk because it was only that line and the one next to it that were open. Unfortunately, it was that same manager who was going to ring me up. She looked right at me (everyone was still chit-​chatting) and said «Well, I guess I have to ring her up.» She saw that the belt was getting full of our stuff and she never turned it on to move them up. So here I am, daughter in one arm, and using my other arm to shove stuff forward. Then when I moved up, she walked away! Another lady stepped in and didn’t say a word to me, just rang me up. I proceeded to tell her «I don’t have a club card, can I sign up for one?» She told me she could look it up by my phone number but I said again that I didn’t have one. She looked at me like I was an idiot and then turned around to get me a form to fill out. So I filled it out and said «Do I need to fill all this info out now or should I mail it in?» (thinking that it was the same way as Albertsons does, where they give you the card and you can mail in the application later) and she said «Well do you want the card or not?» I told her I absolutely did so that I could take advantage of the savings and she said very flatly «Well then you need to fill the whole thing out.» Okay, lady, I was just asking! Sheesh!
Meanwhile, the bagger was being super friendly and joking around with my daughter so that made me ease up a little, but I was starting to think I was on a hidden camera show or something, with the way I was being treated. An employee lined up behind me and while I was filling out the card I just got this uneasy feeling that they were laughing at me about something because I could hear them snickering and feel their eyes on me — it was so weird. So, she finishes ringing me up, hands me my receipt and doesn’t say a word. I start feeling super terrible and wondering what I did to make all these people upset with me? Normally, I wouldn’t let any of this go, but since I had my baby with me I wasn’t going to make a scene. We were just going to walk out when I noticed a Starbucks in the store. I walked up to it and smiled at the lady behind the counter who was fixing the pastries in the display case, and she just looked at me and went back to what she was doing. So, I’m standing there looking at the menu, hoping to get a nice drink for me and Sophia and the lady looked over at me, so I said «Hello!» and she looked at me like I was an idiot and said «Hi». I’m thinking to myself what have I done now? And then it dawned on me that she might be closed, but it was hard to tell because the whole store itself is pretty dim so everything looks closed. Anyway, I said «Oh! Are you closed?» She sighed at me and goes «Uh…YEAH! We close at 7!» Her tone was very dry and sarcastic. I felt super embarrassed, and then I was super angry after everything that happened so I started to say «Well you could have told me when you noticed me staring at the menu for a few minutes» but I caught myself because I refuse to let Sophia see that side of me. So, I just said «Sorry to bother you, thanks» and we walked out. I honestly don’t know if they all heard some really terrible news together and were collectively all mad or if the sight of me and my daughter in their store rubbed them the wrong way. Either way, we will never set foot back in here again.

The pharmacy rocks thanks Julie! !!

This store has panda express inside and a Starbucks– talk about one stop shop!
This place is the same as most Pavilions– always clean and has some decent sales every so often.

Your typical store in AH, customer service is extremely basic. We always try to acknowledge the staff thats out on the floor but obviously they can’t handle it. Just like Vons, extremely expensive. Sometimes the cashiers are nice and sometimes you feel like your intruding on them, which is funny because last time I checked… they were getting paid to do this job! –_​-​. I really only go here unless I’m in dying need of something! The only grocery store for me is Sprouts! ^_^

Clean and orderly. The produce seems high quality.

F@ck I hate grocery shoping… I’m mean HATE it! I dunno why?
This has been my local grocery store for 3 years now and if I could love a grocery store this would probably be it.
Why? It’s big, clean, always well stocked, no long lines at check-​out, huge easy-​parking.
Yeah, it’s a Pavilions but, I look at it like it’s a glorified Vons (which it is really.) I’m not sure if I’ve even purchased any «Pavilions» items over the years? I don’t buy anything unless it’s on Vonsclub special and I try to use coupons. I’m NO Brand-​Queen when it comes to groceries, I just want it cheap. I’m mean really… pick the «worst» brand in this store… how bad is it really? Right… why pay more?
Anyway, aside from the Panda Express, it realy is just a glorified Vons. I like it that way. Keep up the good work Pavilions of Anaheim Hills.