O’Reilly Auto Parts

Walked out and headed to Auto Zone since they have cashiers who will ring up your order unlike this place.

I went this morning to buy oil and filter for my car. My son gave me a specific list that included engine size etc. They happened to know nothing about the package deal on sale and sold me a package that cost more. I pick up a store ad on the way out and looked at it when I got home. Plain as day, there was the package I had asked for on the back cover of the ad. Being a girl, I don’t appreciate being ripped off by car people, so I got back in my car and returned to the store with my original purchase. The fellow was nice about exchanging my oil and giving me the credit, but then asked if the oil filter in the bag was the one he sold me and I said yes. He then said he messed up and switched the oil filter for a different one, Now please note that I even gave him my registration to make sure the info I gave him was correct. So I go home again and my son does the oil change in 94 degree heat, and goes to pull the car out of the driveway when he sees that all of the oil is leaking out. WHAT??? He gets back into the engine and finds that the oil filter is the wrong size. So now I have no oil in my car, a filter that doesn’t fit and a huge oil mess in the driveway. So back to the auto store where another fellow determined that I had the wrong size filter! Duh. So he gives me the correct filter but will not give me any driveway cleaner OR oil to replace what his filter would not hold. I asked for a manager and the manager told me that it was MY responsibility to verify that I had received the correct part. The line kept getting longer and longer behind me, so they ended up giving me the oil to replace what I had already bought, but would not give me any cleaner for the driveway even though it was me that had to go to their store 3 times and now will be paying for cleaner and spending MY time cleaning the driveway. The customer isn’t right at this store and either are the employees! They have lost lifetime customers in my family. And hey… thanks for being so helpful to girls. My responsibility to verify indeed ! You get paid to know this stuff, or at least to look it up correctly.

Went here first thing this morning because my battery isn’t charging. They have free diagnostic testing your battery, starter, and alternator. The lady (Edu) that helped me was very helpful and knowledgeable. She took our battery in to see if it would charge… But diagnostic came back the battery is defective. :(she still continued to help is even though my battery is still under full warranty through Costco. She put our battery back in and jump started us. Thank you Edu… Great customer service. :)