Kaiser Permanente Euclid Medical Offices

Had an appointment waiting time is an hour and 30 minutes i saw him seeing other patients who are came later than us. Guess what he did not come and see us until i opened the door and i saw him just got out from the patient room who came later than us. They close our door so that we don’t see them. I can’t believe it.

The worst experience I’ve ever had at this Kaiser pharmacy. I call my prescription refill in and the pick up date is Wednesday. I go in on Wednesday and go straight to the pick up line. There is only 2 people in front of me. I then notice the workers behind the counter start calling out people’s names to pick up there prescription. After about 20 stinkin minutes waiting in line and seeing them call 7 people to pick up there prescriptions and go before me, I had it! I waved to a worker who was calling out another person’s name and said, hey this is ridicules, I’ve been waiting forever in line. She then took me to a counter, got my phoned in prescription, then told another worker to ring me up. This worker told me they are trying to speed things up to get people out quickly. Well, how stupid is that, you spend a lot of money for the monitor that shows the persons name when their prescription is ready, but now you still call out their name, then you let them cut in front of people like me who call in their prescriptions. They could still call out the persons name, but should tell them to get in line to pay for it, not cut in front of people like me who called in for their refill prescription. Doesn’t take a brain surgeon to see their new system is unfair and stupid.

Called at 9:30 to make a same-​day sick appointment, and they were able to get me in at 10:10. I work at KP, and it always feels good to know that the place you work for is taking care of you. Very pleased with their promptness, professionalism, and overall care from the receptionist, to the LVN, to the MD.

I really like this location. Employees are kind and nice. Service is amazing and fast. The pediatricians department is wonderful, and they treat children with kindness and respect. Lab technicians are very understanding and professional (specially Carmelo) at the time to withdraw the blood.

Easy to maneuver at his location. My father is 91 and I have to take him here for regular Dr. visits (he is wheelchair-​bound and has to have a caregiver help me lift him in and out of the car each visit). Wait time is quick and people are friendly. A bit far for us to drive but my father prefers to stay with his Dr. at this location. Since I have to drive 25 miles to get here each time, I am glad the service and staff are kind to us, all things considered.

Worst fucken clinic ever never have appointments there pharmacy is always full line out the door like they only have 1 pharmacist there closed on the weekends I fucken hate u kaiser I rather die than go to this facility

I would give this a total of five stars but due to my experience at the pharmacy it dropped it down one. When I went to drop off my prescription I was assisted by a lady named Marie which came off really rude and the whole time talking to the person next to her and what almost seemed as flirting with the patient next to me. Everyone from the doctor, nurse and lab team was great. I’ve been with kaiser for years and have always came to this facility, only suggestion would be to just be a little more considerate and focused especially when someone is in pain.

Well if you see my check ins, you know I’m not well and I don’t «Thrive».
Most of the time we are here, it’s for some kind of psychiatric services on the 5^th floor. I know what you’re thinking, Pete S is probably some crazy MOFO.
Well, you’re half right. I’m a MOFO but not really crazy. Most of the time we’re here, it’s for the 5^th floor psychiatric services. They have services for personal, for kids, for marriage counseling classes on this floor. There might be more, I haven’t fully exploit my crazyness yet. The check in line here is usually really quick. The lounge area extents to to across the hall. There’s TV on both sides to keep your young ones entertained.
The parking lot here is pretty huge but it’s always usually full here. But still should be enough spaces to fit your car.
What I don’t like here is that to be in a class, you have to be referred. That is, you have to see someone at Kaiser and then to be listed for the next class or to be referred. Kind of a pain because it’s a two step process.
Also if you like to contact someone within the department, they always tell you just to contact them through
. I mean, the website is great and all to make appointments and to get prescription, check on your blood work, and all but not the greatest if you need to find a very specific person just to tell them a message.
I do love Kaiser though, it’s great compared to what I am used to.

Kaiser customer service is terrible. I tried to find a holistic doctor as a user. After 20 calls and conflicting answers, I was told «no holistic doctors»
My wife was billed $ 125 for a routine doctors visit that we were told would cost $ 60.
We tried to exit automatic payments. After 1 hour of communication with Kp, nothing done.
But they send out «important» messages telling us how good they are and how they are highly rated. Not by our family.

I had to wait more than an hour in the room and the crazy medical assistant was surprise when she found me still in the room… I could’ve been dying in there and nobody checked… then the pharmacy… OMG…the pharmacy!!! Come on kaiser anaheim get it together!!!

Horrible pharmacy. Personnel should all be fired. Told me that i did not have coverage on a prescription i bought in. I called customer service. Oh — they made a mistake… too bad for me. They told me to come back. I requested that they mail. They told me that their new system does not allow them to mail a prescription. I asked customer service for assistance and was told they would mail it. Pharmacy called me back… said i beed to come in to fill prescription. Don’t come here unless you want to wait in a long line with shock people coughing on you… and maybe you’ll get your prescription. No respect for your time!

Über confusing Kaiser location! Unfortunately, there’s no main check-​in desk when you walk in, so you basically have to guess which floor to go to. There’s a directory that outlines which departments are on which floors, but it’s still fairly generic and not very clear. Once you finally figure out which floor to go to, be prepared to wait in a super loooong line! Then, be prepared to go to yet another floor for your actual appointment, depending on which specialty you’re visiting that day.
The waiting rooms are really odd — they’re literally just sparse rooms with a few chairs, sometimes a window, and there’s no staff anywhere in sight. You basically just wait in these little rooms until a nurse finally comes to get you, which is a bit unsettling if you ask me considering I’ve waited close to 15 minutes before I was finally called by someone. Almost makes you think they forgot about you!
On the bright side, they always give out bottled water at this location, which I noticed none of the other Kaiser’s offer. It’s also conveniently located right off the 91 freeway at Euclid and the lab opens early at 7:30am! However, just know that with these added conveniences comes an added wait, since everyone else is scrambling to get their blood drawn on their way to work!!!

The lines are long, the wait times can be frustrating, but the doctors do what they need to do and get the job done.

The lines are long. The people move slow. It’s humid. It’s a sick people Casserole. It’s impossible to get a hold of anyone on the phone. There’s never any direct numbers. Everyone communicates through email which takes forever. Requests for anything are send in an email as well and a response could take a week. Pharmacy runs low stock. Took me 45+ minutes to get a cream… a prepackaged cream. It took them more than 45 minutes to put a label with my name on it on a box of cream. Hate you Kaiser.

Wow this place gets worst and worst each time! So they open at 7 so I get here at 730 and their reception office isn’t open yet? What the hell? So when I check in I’m told they don’t get here till 8 – 8:30? Why the f did I waste my time waking up early on my day off and dropping my kid off early to come to this? The Euclid medical office is horrible!!! So im stuck here waiting till who knows when…

DO NOT COME TO THIS LOCATION FOR PHARMACY, they said it’ll be done in 30 to 40 mins. nope, literally took an hour 10 mins just to get them done. Plus 10 mins later it got so crowded that other people were getting our perscriptions before us
AGAIN DO NOT GO HERE!

Parking is crazy. I had my follow up check up, and i had to park in the very back, like 3 minutes walk away to the main entrance of the buiding. Not bad, coz i’m burning calories, right there.
Customer service was great– i was told that my Doctor was running behind (some doctor’s office neglect to do that.)
I had to pick up a medication and the Pharmacy was crazy. Pick up check out lane was so long. OMG– really, half an hour?
Regardless– i like that my Doctor is great, he really takes care of his patients to the best of his abilities– i can tell.

I have been a Kaiser member now for over 13 years. I had thought about changing insurance companies because of the rising costs in health care. I have always loved Kaiser. They have always been amazing to me. When I had my baby 8 years ago at the Kaiser Lake View Hospital in Anaheim they were beyond amazing. The treated me like this was the first baby they had ever delivered. They truly care about their patients and always treat me like a person and not a number, no matter what department I have needed to visit over the years. Looking at reviews for other individual plans… yikes…not good. It may cost a bit more but I am sticking with Kaiser.

This review is primarily for the Phychiatry Department on the 5^th floor of the Euclid Kaiser Facility.
I have been coming here about once a week for the last 6 months. After just the first week it started to feel like all of the employees here were a part of a little family who’s only concern is my well-​being.
The girls at the receptionist desk are so sweet and welcoming, especially Leticia. They speak in hushed, gentle tones and are very attentive, offering water to every patient and making you feel safe and at home. They keep the atmosphere quiet and calming, which is a Godsend for those of us dealing with different disorders/​issues, etc…
They play Disney movies and keep the volume low which is oddly calming in itself. I even went out and bought some of the movies they show to play while I go to sleep because it reminds me of being at the office, which calms me down. Yeah, it’s that good.
Just walking off of the elevator makes me feel calm and safe, and that has everything to do with the staff here.
My former therapist James O’Connell passed away recently and the staff handled that news and my follow-​up care and appointments with just the right amount of grace and concern. Since then I met my new therapist, Jennifer Overly, and she’s phenominal.
Eddie Rodriguez leads some of the group therapy classes here and he’s a real gem. There’s nothing more soothing than Eddie’s voice.
Overall, I can say that I am only as happy and healthy as I am today because of the attention and treatment I have received at this facility from this wonderful staff.
If you have been referred to this facility for phychiatric help, just know that you are walking into a great atmosphere with some of the most helpful, sensitive staff on the planet and help is on it’s way.

Absolutely will not be coming back to this Kaiser anytime soon. I had the hands down worst experience recently with their Endocrinology department here which is a massive surprise because I’ve never had a problem with anyone at Kaiser before. Just goes to show NOT all Kaiser offices/​doctors are created equally and I will be sticking to Santa Ana & Irvine from now on.