Disneyland Resort Express

Since Disney suggested this service when we bought our tickets we assumed it was worthwhile. We’ve used the official shuttles at Walt Disney World and those have always been great.
We waited a half hour and the bus was 20 minutes late according to their schedule. It pulled up next to us and we started walking toward the door. It didn’t even come to a complete stop before pulling away. We waved our arms hoping they’d see us, but it didn’t stop.
Since we already paid for the non-​refundable tickets our only options now are to wait another hour or waste a lot of money. I’m especially nervous about our trip back to the airport – how absurdly early do we need to leave to get there on time?
Looking at other reviews we’re not the first to have this exact problem. I’m not sure why Disney continues to use Southern California Gray Line for their official shuttles. If nothing else they could at least set expectations better and make it clear it will take two hours or more to get to your hotel. This is not «express».

Based on the reviews I read I was very nervous about using this company to get to and from Disneyland and LAX.
We had to wait about an hour for the bus to arrive at LAX because we had just missed one. We saw many more of the Disneyland Express shuttle vans but they looked pretty sketchy. (I attached a picture.) There was another company that looked more legit in a small bus and I asked the driver if he was from Grey Line Anaheim and he said «No you just missed it.» I told him «We’ve been here the whole time and we never saw a bus.» He insisted (with a lot of attitude) that the guy in the van was what we were looking for. So obviously these two companies are working together. Luckily our bus (a real, large, white bus with ‘Coach’ on the side) showed up shortly after that guy left, around five minutes late. Their logo from the website was in the window. Bus was air conditioned. We boarded and continued through the other terminals. At one of the terminals the man driving the sketchy van shooed the bus driver along, not giving him any room to park. It took almost an hour to get to our hotel (Paradise Pier). They collected our tickets at the first stop (Disneyland Hotel) and gave us our return voucher (the bottom of the tickets I printed).
Pick up was much smoother. They were right on time at Paradise Pier and this time we boarded a bus with 60^th Anniversary Mickey on it.
Overall it went well. The only real issue is the other company that is pretending to be Grey Line. If someone doesn’t do their research they might get on the wrong bus. I hope Grey Line Anaheim continues to try to get this problem under control. It would benefit them to have all their buses wrapped in the official Disney look, to reduce confusion. This bus service isn’t as nice as the Magical Express bus service at the Orlando Airport. That service is run by Disney and this one isn’t. I would recommend this company to others as long as they do their research and know what to expect.

I’ve been using them for 10 years everytime i go to disneyland. i didn’t stay at one of big hotels but a motel the driver was nice enough to drop me off at the motel w/​o me asking. YAY he even told me where to go to catch my ride back to the airport. The shuttle came right on time we got there early just in case. This family got on with 6 big luggages the driver loaded up for them but they couldn’t find their shuttle tickets do he unloads for them and reloaded their luggage. The got off before us NO FREAKING TIP i was gobsmacked!!! They stayed at the disneyland hotel so they got some $$$. I sat right in front WOW cheap ass mofo. We didn’t have any luggage but i still tipped him he was happily surprised. DON’T 4GET TO TIP YOUR DRIVERS! Both drivers were courteous and nice Thank you for a great ride!

They obviously follow a route stop at multiple hotels along the way but that makes for a much longer trip than necessary. They charge per person. Do yourselves a favor and take an über or lyft and tip your driver for taking you and your family to your destination safely.

I was hesitant to book this service, but based on the price of the alternatives, I figured I’d give it a go. Since kids were free, it really saved us some money. The bus arrived right on time, and I was still waiting for my bags. I saw it take off from terminal 2 and I was disappointed that we might have to wait. My wife saw that it stopped at terminal 3, and she flagged it down and the driver waited for us which was really appreciated. We got to the Hyatt OC in just over an hour. Having rented cars from LAX before, I believe I saved over an hour in lineups by taking the express bus.
Our return was a different story. The valet’s at my hotel had not so good things to say about the reliability of the pickup service since I was not staying at one of the Disney Hotels. I called the company to schedule a ride and they said no problem. Since I was scheduled to take the 2^nd last scheduled bus, there wasn’t a lot of room for error. I made a judgement call and decided to take a cab to the Disneyland Hotel where the last shuttle leaves. If you aren’t staying at a disney hotel, I suggest doing this as the Bus always leaves on time from the Disney Hotel. I took 1 star off this review because they made me worry, but otherwise it was great service.

My family and I recently used this shuttle for our journey from LAX to the Paradise Pier Hotel in the Disneyland Resort on Easter weekend. We booked our tickets before we left Australia, so we had a voucher for the shuttle. The bus was a bit late arriving at the terminal, which I assume was probably due to traffic or passenger delays in Anaheim.
Our driver was very friendly and helped us place our bags into the storage. The bus is air conditioned, and although there was a few TV screens inside, they were not turned on.
The bus stops at each terminal, starting with Terminal 1, and then takes you directly to Anaheim.
They stop at the Disneyland Hotel first, where someone else then gets on to check your tickets (or in some cases, buy them) and guests at that hotel could get off. The bus then goes to the other Disneyland Resort hotels, before travelling around to local hotels around the resort. To get from the airport to our hotel, it took about an hour on a Saturday morning (including all of the brief stops).
The Disneyland Resort Express may be a bit pricier than the multitude of services we saw offered at the LAX terminals, but my family and I enjoyed it and will be using them again when we return.

Couldn’t find my car in the parking structure and sandy and Tim from parking helped me find my car and were super nice thank you !

We called a week before our trip to make sure our hotel was on their list of stops. We were told it was and also confirmed that with the routes and information they have available on line. The last bus was to come at 8 pm which was perfect for us. We waited at the designated area and shortly after 8 a bus pulled up. We went to board and told the driver our hotel and he told us he was not going there. WE COULD SEE IT ON THE LIST ON THE CLIPBOARD IN HIS HAND. When we pointed it out he said that isn’t his route and another bus would be by shortly. Ok… we waited another 20 min. No bus. So we called and we’re told that driver that had told us «it was not his route» lied! He was supposed to go to our hotel, apparently he couldn’t be bothered to do HIS JOB! So freaking rude and just plain lazy! The lady on the phone was pleasant enough but her response was basically «Oh, well that was the last bus…» I will NEVER use this company! Lucky for us while we were waiting for a cab (that would have cost us over $ 100) a large van labeled Mickey’s Space Ship Shuttle came by and picked us up. $ 30 per adult one way, and if you take a return trip with them they cut the price in half! Only $ 15 per adult for the return. At $ 45 round trip it’s a few dollars cheaper than the Disney Express Bus and you get much better service!

Delivers what it promises.
I used this service to get from LAX to the Disneyland Hotel and it was fine. If you have a family then I’d consider exploring other options that would be more convenient and potentially cheaper (like a non-​stop SuperShuttle van).
Some things to keep in mind:
It takes about 30 minutes to get through the seven terminal stops at LAX.
Traffic in LA is usually bad. On a Thursday afternoon it took about 1h15m once we left LAX to get to my hotel which was the first stop. So if you board on Terminal 1 and are one of the last hotel stops you can be on the bus over 2 hours.
And since it only runs every hour that can be 3 hours from terminal to hotel if you just miss a bus.
On my trip they had Disney movies both inbound and outbound.
You can purchase tickets on the bus — in fact most folks were doing that when I took it.
This is not operated by Disney, so set your expectations appropriately. It’s not as nice nor as convenient as Disney’s Magical Express service at Disneyworld.

LAX Travelers Beware: there is another shuttle company masquerading as Disneyland Resort Express under the name «Disneyland Express» that trolls LAX’s shuttle pick-​up island and offers rides to the Disneyland hotels and surrounding area. They come around in Super-​Shuttle-​like vans w/​the Disneyland name on their side (Disneyland font, etc.) and pick up people who think they’re taking the Resort Express. No such luck. The drivers are shady, the rates are twice what Disneyland Resort Express publishes and it’s an all-​around dismal experience.
My daughter and I were scammed last week by this company, as were several other families, judging by the number of people in the other van that was circling. Our driver, seeking other fares, drove us around LAX for 20 minutes (1 and a half loops past where he collected us), all the while saying he only makes one loop, lied at the check-​in gate at the Grand Californian drop-​off and left us on a lawn in front of the Grand Californian at Disneyland because he didn’t want to queue with the other vans. Really disorienting and a rotten experience as an intro to our holiday.
I called Disneyland Resort Express when I got home to complain. The agent was super nice, very professional and said they’ve been having issues with this under-​the-​radar scam company for a while. They’ve copied the name, apparently snagged one of Disneyland Resort Express’ phone numbers and are trying to syphon off business by posing as a legitimate company, despite being basically gypsy cabs with no accountability. Apparently, LAX won’t do anything about them unless someone complains. (Add me to the list.)
Anyway, for the safety of your vacation, avoid the knock-​off company by buying your Disneyland Resort Express tickets ahead of time, making sure you’re getting on the right bus and presenting your ticket to confirm you’re in the right place. (There’s no wrap-​around branding and def. no videos for kids on the scam company vans.)

Wish I just took taxi. Save your time and money!

This is just for the customer service line: so incredibly rude, continued to just talk over me and not fully listen to my questions before answering. Seemed like she just wanted to get me off the phone. When I asked to speak to another representative to get my questions answered appropriately, she just laughed and asked what other questions I have. I am not using the shuttle service until next week but I am considering cancelling just after the phone conversation.

I was really excited to take this bus from the airport to the Disney Grand Californian Hotel because I heard great things about it. The Disney design, the Disney movies playing, the straight trip to the hotel, etc. We missed the first bus by 5 minutes so we had to wait for the second one. We waited 55 minutes and our kids (3 years old and 9 months) were getting antsy. The bus finally came. It was a plain bus with a sign in the window that said «Disneyland Resort Express.» I was told when I booked our tickets that all of the buses were wrapped in a Disney design, so I was disappointed that it was not. The bus was cold because the AC was blaring but I expected that so I had sweatshirts handy for my kids. They were playing the movie «Cars» so my kids were occupied which was nice. We got to the hotel after 30 minutes, no big deal.
Our bus ride back was a different story. For some reason the bus couldn’t get to our hotel, so we had to take a golf cart from our hotel to the Disneyland resort hotel. The bus was waiting for us there. Again, this bus was not wrapped in the signature Disney design. We got on the bus and this one smelled a little funny. They also did not have a movie playing so I asked the driver to put one on and he said «We are not playing a movie on this ride.» He couldn’t give me any explanation, just No.
All in all, we will not be taking this bus again. In the future, we will take a limo service because it costs just about the same.

I was skeptical based on the Unilocal reviews, but everything turned out fine. We booked roundtrip tickets with promo code AOC from
, which saves you about $ 10 per person.
Was picked up at terminal 3 around 10 – 15 minutes after the scheduled time on the pamphlet. However, it does state that the pick up times are for terminal 1. So if you are at a higher numbered terminal, you will probably get picked up several minutes after the scheduled time. We stopped at each terminal to pick up passengers. It took about an hour to get to our hotel on a Tuesday afternoon. It will stop at the Disney resort hotels first and other hotels last.
When on the bus, they will give you a paper to schedule your pick up. They call you the day before to tell you when the pick up is. You can also call the day before to schedule.
Pick up back to the airport was easy and the bus was on time. Disney resort hotels are picked up last on this route. Again, it took about an hour to get to our terminal. No traffic on a Saturday. They played a Disney movie, which was great to pass the time, however, they did not do this going from LAX to hotel.
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Honestly, people writing reviews about a sketchy bus obviously didn’t do their homework. Other companies will have a similar name but not look like the coach/​greyhound type of bus– THEY’RE TRYING TO SCAM YOU. Look for the bus based on the Unilocal photos and you’l be fine.

As easy as it gets! Flew into SNA and took the Disneyland Resort Express from the airport to the Disneyland Hotel. The bus arrived at the airport pickup spot about 10 minutes early and left on time. Took about 30 minutes (heavy traffic) to get to the hotel. My return trip to the airport went smoothly too — it arrived at the Disneyland Hotel about 5 minutes early and left on time.
Both drivers were very polite and courteous. (Note: at the airport they give you a form to fill out where you provide your hotel name and return flight info. The day before your departure they call you and tell you what time they will pick you up at your hotel.)
I’m surprised at all the negative reviews. Perhaps staying at the Disneyland Hotel ensures better service/​treatment?

I never write reviews– so that should say something. I wish there were a zero star option… We took this shuttle from Lax to Anaheim to save a little money. I didn’t realize what a huge waste of time (and money) it would be! We waited for the shuttle for nearly and hour at the airport with 2 little kids. When the shuttle finally arrived, it took a good 1.5 hours to get to our hotel. Staying at the Howard Johnson, apparently that is the last drop off in their route– even though they pass it 3 times. For a 2 hour flight, we ended up spending more time waiting for the shuttle and getting to our hotel than the entire airport and flight process.
For the ride home– we had a flight at 8 pm. The last pick up from our hotel was apparently scheduled at 2:45 pm. That would have up at the airport for over 4 hours early for a domestic flight. No way. We had prepaid for our ride back and no one told us that was the last ride from our hotel. They offered to «help» by saving we could walk blocks with our 2 small children (2 &5) 3 suitcases and stroller. Completely unhelpful and rude staff on the phone. We ended up having to pay more to take a taxi so we could get to the airport at an appropriate time and not drag all our luggage to another hotel. I would NEVER ride them again. What a waste of time and money.

Would not recommend. I waited at the appropriate place at the airport, called the bus line to confirm the pickup of the next bus. I waited 30min for the next bus and watched it fly right past me. I chased after an empty bus and it didn’t stop. I called the 1800 number, they told me that the GPS showed that it stopped where I was waiting. I assured the woman that it did not. I was told to wait another hour for the next bus. I asked for my money back so that I could just take a cab since I was not confident that the next bus would stop. She said she could not, and that I would get a call in 48 hours from her supervisor. I never received a call.
I wish I would have read the rest of the reviews before deciding to take this bus. If you are concerned with reliability of transportation, then I highly recommend trying a different method of transportation. This is not a well organized operation and it has NO affiliation to Disney.

After waiting nearly an hour after the scheduled departure time for our bus at LAX, we were told the bus we were supposed to take was full and we’d have to wait for the bus coming the next hour. Even once that bus came, it still took an additional hour before we left the airport. On our return trip from Disneyland back to LAX, our bus was delayed (again) for no real reason.
The Disneyland Resort Express isn’t actually run by Disney, and it shows. I would not recommend this as an option to anyone who is looking for a reliable mode of transportation to/​from the Disneyland Resort.

Purchased tickets for 2 people to use this shuttle from Grand California Hotel to SNA. The shuttle showed up 20 min late then weren’t going to leave for another 10 min, making it a 30 min delay. When talking to the hotel employees, they said this is a common occurrence for this shuttle.
I ended up just eating the ticket costs then getting a cab instead since I didn’t want to risk being late for my flight. This shuttle is unreliable so I suggest taking a cab from Grand Californian. It’s about the same cost for 2 people anyway and there’s plenty of cabs waiting there for customers.

WISH I COULD GIVE THIS NEGATIVE STARS but I can’t. Darn.
9:50AM pick up ended up being 10:10AM pick-​up. Late when being depended on for time-​sensitive transportation? Very annoying & unprofessional!
The guy that was taking payment didn’t understand English so that language barrier was a major issue. I don’t usually complain about it because I understand that everyone has to make a living but OMG, it was absolutely ridiculous dude. At least have someone that is running my card be someone that can understand me. It was quite frustrating & confusing.
NO ORGANIZATION, NO PROFESSIONALISM, NO NOTHING.
Their customer service needs some serious work. It’s pretty sad that I left with this negative experience being the last one leaving Disneyland. SMH.