Coastal Hot Spring Spas and Hot Tubs

Great selection. Fantastic installation!

We purchased our hot tub here at a great price. Customer service is excellent. They listen to you as the consumer. They also carry an array of spa maintenance products.

Great place to purchase spa supplies. Affiliated with Hot Tub Doctor for spa repairs. Doesn’t get better than this!

I stopped in today to make a decision about a swim spa to start my backyard renovation. Tim came in on his day off when I scheduled an appointment with him. He was extremely helpful and informative about the spa models as were all the staff. Prices were very good compared to other stores and salespersons’ quotes. All negotiations on optional features, price, financing etc handled professionally. I didn’t feel pressured at all to make a decision in the moment.
Very glad to be purchasing the swim spa with Coastal. There is a more spa business closer to my home but they lacked follow-​up with me.

Worst decision we ever made. We bought a floor model with a warranty. The jacuzzi never worked appropriately and it was challenging getting their people out to constantly «fix it». After many different major and minor repairs, they finally replaced the brains and we lost power to some of our jets and light display and they said they did US a favor. Then the thermostat stopped working. They said it was actually out of warranty. Finally, they agreed to work on it again, but they had already taken away so much from it and it was so hard getting someone out to work on it until each issue was resolved. And there was always something wrong with it, we were exhausted from all the year long run-​around.
They said they would take it back and sell it on consignment. We had to keep initiating contact to find out what was going on with it. Finally we told them to bring it back to our house and they suddenly had an offer for 50% off the price we paid and they were going to keep 40% of the offer.
Ugh, I will never own a jacuzzi again. I’m glad I was talked into waiting on the swimming spa. I almost bought that from Coastal! I would be out over $ 10k! Save your money and go somewhere else or use the spa at the gym.

Very pleased with are purchase
Are old spa was 20 years old !!!
Time to buy a new one met Bill Allan he answer all of our questions and concerns very knowledgeable A+ thank you bill
We had a lot of questions its been over 20 years from the last time we purchased a spa we shop a round bill was the most upfrount and honest just a good way to do business i like that
We purchased a south seas spa the right spa and the right price too
delivery and set up spa removed the old spa, was over 1000 lbs
good job A+ guys !!

very pleased with our purchase, installation, and the entire process
thank you
Michael G
wilmington ca
,

We purchased our spa from Coastal Hot Springs Spa in Anaheim. It was delivered on 11÷9÷15 by two guys Eddie and Zack who did outstanding job setting up the spa and going over the instructions. We love our spa.
Thank you,
The Mayo Family

My spa was delivered today. The service was exceptional! Eddie and his co-​worker were very professional and walked me through how to add the chemicals in the spa. Eddie took time to answer my questions with a smile on his face.

We purchased a Hot Springs Sovereign II on July 5^th, 2015, spending over $ 10,000. I was a little disappointed at first because it didn’t seem like Betty gave us as much information as I needed to prepare for the installation. Fortunately with a little research I found everything I needed on the internet.
When the spa arrived at my home the two guys that delivered did a great job getting it into the backyard and set in place. They took the time to instruct me on what I needed to do to fill and ready the spa for use.
They also noted that there was some damage to the door on the cabinet. They made a note of this and said a new door would be ordered and delivered.
Since the installation, Bill the owner has followed-​up and showed that he cares about our satisfaction, which means so much to both my wife and me.
We love our spa and I tell everyone I can just what a great product Hot Springs Spas builds!

We’ve had our spa that we purchased here over a year. The BUYING experience was great. However, several things have happened in the past year which are off-​putting. First, we were told we would get a year of free chemicals. We were given 3 starter kits when the spa was delivered. We ran out of chemicals and went to the store and asked for more. «You received the 3 kits which is based on user averages» «Well, we were told year of free chemicals. It isn’t my fault we use our spa nearly every night.» «I can offer you a 10% discount, but the 3 kits was the free supply.» We then had our ozoneator fail. It filled up with water which was an electrical hazard. We called, as it was under warranty, to have it replaced. «It will be a $ 60 trip charge to come out and replace it.» «WHAT??» So be aware-​if ANYTHING goes wrong, it will be a $ 60 fee to come look at it, EVEN UNDER WARRANTY. You may not have to pay for the PARTS, but they WILL charge you a fee.
Bill, the owner, has renewed my trust in this company. He contacted me personally and asked «What can I do to make this right?» We had purchased chemicals within the 1 year warranty period, and he is issuing a credit in that amount plus some to offset that purchase price. He has proven that customer IS king, so i will no longer hesitate to recommend this company to those in the market for a hot tub.

I can’t say enough about Carlos who is an absolute super star at Coastal Spas. We have a had some issues and Carlos was there to help us and walk us through every step of being a spa owner. We can’t thank him enough. He is the kindest most helpful person and will keep us coming back to Coastal Spas for future business.

I purchased a TidalFit Spa from Coastal Hot Springs in July when they were at the Ontario Convention Center. Jason was very helpful in assisting us with information on choosing a spa.
They delivered it with-​in two days, their delivery guys were also very helpful and accommodating.
The spa came with a added exercise tool which unfortunately was not packed in the base of the spa. They happily shipped one to me at no cost.
Then last week my spa had an issue with staying on I called Carlos one of their technicians, left him a message he returned my call the same day he walk me through the steps to fix it and gave me additional tips for my spa.
When you make a big purchase you always wonder what kind of service you’ll get after the fact, Coastal Hot Springs Spas doesn’t disappoint.
By the way my family loves the spa!
Thank you Jason, Carlos and Fred for making this purchase a pleasant one.

I initially came to this page to leave a bad review after a horrible experience getting my spa repaired by the repair company that Coastal Hot Springs uses. While looking over the comments I saw that the owner, Bill Allen, responded to several other Unilocalers, so I decided to give him a call to see if he could fix the situation before leaving a bad review.
Bill was in the middle of a busy convention but took the time to respond to me promptly and explain to me that the repair company that they use is actually a separate entity from them. Instead of pushing the blame off on the repair company, Bill instead offered to pay the repair company to come back out and fix the damage they had done out of his OWN POCKET.
I was preparing to take the repair company to court but Bill saved me the hassle and took responsibility for the repair company’s negligence when they wouldn’t even take responsibility for themselves. I feel assured shopping here knowing that the owner genuinely cares about making his customers happy and giving them a good experience. But remember, if you need a repair or installation here, you can ask for someone BESIDES Carlos.
Thanks Bill!

We have been doing business with Coastal Hot Springs for 15 years and the service has been fantastic. Their spas are superior spas as well.

Have been a Happy Customer from 3 – 2002 we purchased a Caldera Niagra Spa.
Coastal Hot Springs has been performing Maintenance on our spa and we couldn’t be Happier.

My husband and I came here in search of a hot tub during one of their weekend sale events. The factory representatives were also there during the event. We knew which hot tub we wanted and were hoping for a deal considering they had advertised this was one of their biggest sales of the year. It was the second time we had been to this place. On the first occasion, we walked out while the lady was tending to another person due to some bad customer service. In any case, we tried again.
The service from the instant we arrived was terrible, again. The factory rep. (I won’t list her name here) was also terrible. She made both my husband and I uncomfortable, and not because of her inflating the prices, but more so because of her irrelevant questions that were terribly nosy and not required for the sale of a hot tub. She also tried selling us some used hot tubs that were in the parking lot, that we had no interest in whatsoever. We kept telling her the name of the spa we were there to see, and eventually, we were quoted 16K, 17k, and almost 20k for the various spas we looked at (all the same brand). When we asked questions, she would refer to a sheet of paper she was holding, and then give us some made up answer rather than saying she didn’t know. We did our homework (which I advise you all to do before making a large purchase), especially if you are intent on avoiding spending more than you have to. We knew instantly this place had a high mark up on their tubs, especially because the rep. was trying to pressure us into making an immediate purchase.
I ended up calling other places and was quoted 4k to 7k less on the various spas we had inquired about at Coastal Hot Springs. We ended up purchasing from another amazing place and are extremely happy. We selected a top of the line tub with bluetooth, built in speakers, beautiful lighting, fountains, matching steps which were high end (not the plastic, cheap looking steps the rep. was using as a selling point), and also the cover, for less than what this place had quoted us. Please look around. There are other places that are close enough that will give you a great price. I know it’s tough to shop around when you’re really excited to purchase something you want — and it can be painful shopping around, but use the phone, call around, and get prices. Your purse (or wallet) will be happy. :)
UPDATE: In response to the owner’s comment, the review was meant for your store, there were no listed prices as noted, and the person who we spoke with was from the factory and I have sent the owner an email with specific names and details regarding our experience. I have been honest and forthcoming in my review despite what your response states.

We have had our spa for nearly a year, and right away one jet stopped working. I spoke with the service guy and he kept telling my it would probably be my fault and cost a lot of money. He also scared us by saying he would be taking it apart. Not very encouraging when you just had it installed. We let it go and are short one jet. Now several other jets are experiencing the same symptoms (shooting air out the jets) but I think I’ll wait until they completely fail. The problem is that the customer service department tries to discourage you from having someone come out by threatening that it will cost YOU a lot of money.

Got my hot tub installed the other day! What a wonderful experience! I was recommended to go here from a coworker and I can see why! Jason was my sales person and his customer service is exceptional! Cory the delivery guy was fast and efficient! Thank you Costal Hot Spring Spas!!!

I’m very disappointed in service department this time around, i had a service guy Carlos look at my Jaccuzzi over 1 week ago. I was told my filter needed to be replaced. I happily wrote a check, service fee and mileage fee and tip on top Cuz I was told I’ll get my filter within 2 days! It’s been a week now and the check I wrote CLEARED. I called back and was told my order was put back because they thought I hadn’t paid? My jacuzzi sits filthy and will now require scrubbing! VERY VERY DISAPPOINTING!

Absolutely horrible customer service. Hot tub came with a dirty filter and had to jump through hoops to get a clean one. They didn’t even give instructions on how to maintain the tub or change the water and they refuse to give instructions when we call them. Do not buy from them!