Avis Rent A Car

The guy at the counter was so rude and arrogant. I didn’t know I double booked my reservation. I’m sorry, my mistake. He made me feel like it was such a bad thing to do.
Upon getting my car. I noticed the tail light was broken and there were several key marks all over. My Mom went in to tell him and he acted like she was bothering him.
Also, upon entry we had to sit and wait for him to come out of the back to welcome us.
This dude needs to get a job not in the customer service industry.

BE AWARE!!!
If I could I would give this location no star at all .
This is my second time renting from this location and definitely the last.
The last time I was there I rented a car for 4 days and told the Spanish guy at the front desk I don’t need any insurance cause I have full coverage but I wanted to take an insurance for my friend that wanted to help me drive when possible, we were ready to sign all the paperwork but the the guy told us that without a credit card under my friend name we cannot do it so of course I denied the insurance for myself, all this time I was in a hurry cause I needed to pick up my baby and the front desk guy knew it and when I returned the car I find out that he took advantage of it cause I was charged for insurance that I decline but guess what I signed it without even paying attention!
When he handed me the paperwork I was in such a hurry so when he ask me to put initial here and there i just did, a specially after decline the insurance 2 times.
When I tried to talk with him he remembered the whole story but the only answer I’ve got is you sign you pay, so this is my friends how they SCAM customers.

This is one of the worst car rental place I’ve ever went to. I’ve never seen anyone so careless and rude to their customers. Javier, you need some customer service skills! Or at least put on a smile, if you hate your job so much, leave so another person with customer service skill can take your place!
I reserved this through Costco for $ 20 a day (pretty awesome price) but when you get there, they slam you with insurance even though you have your own & he keeps pushing you saying that I HAVE to get it. Ended up being $ 80 something for 2 days for a god damn beetle! Before we left Javier said «be sure to be here early before 4pm to return the car because a lot of traffic happens around here» (which is bullshit because I live in the area so I know that’s not true) He also said «if it’s 4:01pm, we will not wait for you» in a rude tone. Javier, learn some people skills!!! Anyway, on the day I was suppose to return it, I couldn’t make it so I called and he picked up the phone (is he the only person that works there?!) I asked him what are the fees for being late? He said «do you have your contract? well it shows your daily rate and you’ll be charged an extra day» I asked «what if I turn it in right when you guys open?» He said «it doesn’t matter, you’re still late» I hope whoever is in charge of this place fires you! You don’t deserve a job.

This is our second time using this location. The first time was ok — the guy that helped us didn’t have much of a personality at first but by the end, he had kinda warmed up. However, the car we had gotten was dirty. They don’t take too much care in washing and vacuuming their cars.
But this last time going to this location will definitely be our last time! The little guy behind the counter needs a little refresher course on customer service. He was very unpleasant when we picked up the car. Real pushy about the extra insurance coverage — and when we looked over the car, he mentioned the no smoking /​no dogs policy. We mentioned that there seemed to already be dog hair in the car, which I might add, the car was very dirty inside and out. He got a little defensive and kept saying «show me, show me». We asked to have the car vacuumed and he said their guy was out and we’d have to wait about 20 mins. We didn’t wait. I just decided to take the car to a car wash to get it cleaned properly. But still weren’t able to get all the dog hair and long blonde hair. It was so gross!
It’s one thing to overlook crappy customer service, but we’d at least hope for a clean car. Good luck if you choose this location! Take a deep breath, cross your fingers and hope for the best when you go in!

I have been using this facility for at least 10 years. I have always overlooked the shitty attitude of the guy who works there because I figured I am getting a good deal and I don’t really care that he hates his job. The issue I have is with a total moron named Javier. The guy is a complete tool and he knows it, un concerned at all about whether or not a customer is taken care of. For ten yeas they have come to pick me up (1.7 miles) at my house, they say they have a 2 mile maximum pick up distance. When I called to arrange to be picked up an hour before the pick up time they verified my reservation and confirmed where I was to be picked up and said call back 15 minutes before the pick up time. That’s where this asshole Javier comes in, he answered the phone when I told him I was calling to arrange a pick up he told me that they no longer go to residential locations to pick people up that they changed their policy. In the last 45 minutes? I asked. I also asked him what do you expect me to do, walk? he responded with I don’t care. After getting the manager on the phone he told me that I was never told that, really? I imagined this? Roughly an hours after my scheduled pick up time they had someone come and get me. I really do not need the aggravation that was generated from this as there are far too many car rental companies that I can use. Javier is a total prick and should be fired as far as I am concerned. This was the last time I use their service.

When the employee offered us the protection plan for the car, we declined and decided to use our own insurance if there were any damages. When we got our car, we realized there were a few scratches. We walked back in to notify the team member (because we did not want to get charged for something we did not do). The employee came out with pen and paper to «mark» which parts of the car were scratched. As we pointed out all the scratches, we found more on the way. We let the employee know and he was getting frustrated that we were pointing out «little scratches». He then said, «I have other customers waiting for me, if you bought the protection plan/​insurance we would not have this problem.» All in all, what he said ruined my mood. This place has horrible service, do not recommend anyone to rent a car from this place.

I reserved a compact car from Avis thru Costco for about $ 20 a day with unlimited miles which is always the cheapest way to go. I was driving to Vegas and needed something efficient yet comfortable.
They gave me the smallest shadiest car they had. I drove it for 3 minutes and said, yeah, no. Took it back to the guy and said, this is not what I reserved (Ford Focus or similar), he goes well you reserved a small car with 4 doors. This thing barely had a trunk! I said look I know you’re playing games, although I was in a hurry and didn’t wish to argue with him. Why are you downgrading me, I asked? He had a Toyota Corolla (most boring car ever) but refused to give it to me because it’s technically an intermediate, not compact, and the only one he had. He said are you going to be near any airport, I said yeah probably. He said well you can exchange it there.
I took it to McCarron Airport on Saturday noon and exchanged it for the right size and added the extra driver. They were out of compact and midsize so I got a full size, Dodge Charger which was a comfortable ride and nice car to cruise around and drive back to OC in. Sweet. This is what happens when people do their job correctly.
Since I had to add an extra driver later I said OK I’ll do this, but would not have accepted it otherwise. Avoid this location if you can. They also close super early most days (4pm), so returning is a pain.

Worst experience ever! Rude personnel & dirty car.
I picked up a rental car from here for business trip because the other location was closed.
First, the person behind the counter was an a-​hole. Then when I got in the car, noticed it was dirty. The center console, cup holder, & arm rest were covered in what looked to be dog hair. The passenger seat had stains I’m assuming to be from soda spill. And the steering wheel was sticky!
When I told the person behind the counter about it, he said «Jay will take care of you». I told Jay about the condition of the interior of the car. After he was finished with «cleaning» the car, everything was drenched in chemicals. He didn’t bother to wipe it off! I had Jay wipe off the interior, but later I ended up sanitizing the interior myself because I just could not drive the car in its then current state.

Rented a car here on Friday returned it this morning. Right when I got home I remembered I forgot to take out my big bottle of sky vodka that was given to me for my birthday. Called and they told me to call back in 20 minutes so they can check I call back a few hours later and there claiming it wasn’t in there… When I clearly remember it being left under the seat. The man says, «why would anyone wanna take a forty dollar bottle?» Funny thing is I never mention how big it was or anything. They took it and it’s the dishonesty that’s not cool. First and last time I rent from here.

Doesn’t even deserve a one star. The main guy who works there is the absolute worst! I would advise no one to rent from here. The Hispanic man will do anything to charge you more even when I filled the tank to the top.
Then I said I would go fill it up and he said the contract is already close. I would be extremely wary of that person.

My friends and I went on a 5 day road trip a few weeks back and since none of us wanted to put mileages on our cars, we decided to rent a car. Considering that fact that all of us are under the age of 25, we had to pay for the underage fee. Including the underage fee, our total was around $ 350, which was pretty cheap for 5 days. One of our friends found a discount code online, so we received 15% off.
We arrived at the place on the morning of the trip and there were 3 people in front of us. I was like «ok, this should be a short wait,» however, that was not the case. There was only one worker, so we ended up waiting for 30 minutes. We wanted a Chevrolet for our trip, but they were all out. We ended up with a different car (I don’t even remember why type of car it was) and it was crammed. There was not a lot of legroom in the back. The first thing we noticed when we got into the car was that, it needed an oil change. Are you kidding me? First, we did not get the car we wanted and now this.
We went back and told the worker about it and he said it should be fine for the trip. He wanted to get rid of us, but whatever, if the car break down during the trip, it is not our fault since we warned him about it. Surprisingly, the car made it through the entire road trip with no problem at all considering that fact that we drove at least 2000+ miles. Overall, bad start, but everything ended up on a good note.

I don’t have names of the employees here, but all were professional. They were helpful with transaction. There were no lines in the early morning or mid afternoon. My return was handled in less than five minutes.
If I return to Disney area, this is the place.
Oh and cheap rental as well.

I rent often from this location and I’ve never had a problem. Chris and Javier are very efficient and help you get on your way. Do your research before renting anywhere. Yes, you need to know about insurance options, fuel options and car classes. Don’t show up without knowing what you want. It’s rude to waste other customers’ time. I will continue to support this business because they do a great job.

Horrible customer service. Had a reservation booked and upon arrival he said my license «wouldn’t scan» and there was nothing he could do about it. I told him I had rented a car less than a month ago from Enterprise with no problem and he says that their computers don’t run through the DMV like Avis does… Wtf? Very rude & unapologetic throughout the whole encounter. Was happy to take my business back to Enterprise down the road. With no license issues — and cheaper might I add. Take your business elsewhere!

I regret even giving these guys one star but since it’s the bare minimum…
My friend and I rented a car for the evening to drive to Huntington Beach. Upon arrival at the location, Javier tried to upsell us several times to a convertible despite our insistence that we only wanted (and had pre-​paid for) a compact vehicle.
After finally him of this information, my friend asked where the drop box was, as we only needed the car for a few hours to drive to Huntington Beach and back. Javier just looked at her and said «I wouldn’t recommend it. People break into the lockbox and steal stuff out of the car». 1) he didn’t answer her question (and never did after subsequent requests) and 2) shouldn’t you maybe upgrade your security if that’s happening. So unprofessional.
The car itself was gone and the hotel was gracious in accommodating the car for a night. We were back at Avis at 8:05am and were promptly ignored by the staff. My friend handed him the key and documents and he just waved her away and said «you’re good» without glancing up.
My suggestion? Use ANY other rental company you can (I saw an enterprise, Alamo and national all in the same area) or Über if it’s close. If it hadn’t been pre-​paid we would have walked.

When I come visit my family here in Anaheim I usually get my car rentals near LAX going through
or any online service.
This time I decided to get a car rental closer to home and see how much of price difference it was and yes it was definitely cheaper than getting a rental off of LAX.
It was so cheap that I was able to upgrade my car from the economical to a coupe. I ended up with a 2014 Ford Fusion which was awesome on gas milage. Thanks to Chris at the front desk for hooking me up with an awesome ride and for letting me know that you get better deals going directly to the car rental location instead of going through any online service.
Upon returning my car, Javier was the one who closed out my rental and I was out of there in 5 minutes.
Thank you Chris and Javier for making my Avis experience and awesome one.
I will be doing business with these guys again when I come back to visit my family!

I rented a car to take up to Fresno for a few days and they had the cheapest deal at the time. I didn’t get their insurance, I didn’t rent their GPS. The man at the counter just asked me once, had me sign three spots and I was on my way. I noticed some skuffs on the car, took pictures and immediately went back inside to show him. Also, before confirming their insurance, check with your credit card company and current insurance, because most of the time you’re already covered.
Make sure to ALWAYS walk your rental before you take it with you. It’s an easy way for them to ding you for something that you didn’t do. Also, let them know ahead of time if you want them to refill your gas tank or if you’re going to do it yourself. The rate for having them do it without telling them first was something ridiculous like $ 9.49 a gallon. There is a Chevron next door that is currently selling reg unleaded for about $ 3.25.
As other reviews stated, the peeps behind the counter just want to get you in and out. Don’t expect a warm welcome or enthusiastic goodbye. Expect to get a car and leave. The staff servicing the cars before and after are really nice, asked if my trip was okay and gave me instructions to return.
Just be warned, they charge in 24-​hour increments. If you’re going to be late, they charge you again your daily rate. The guy at the counter told me not to be late cause it will be expensive. I then told him, if I’m gonna be late, I’ll just keep the car for an extra day. He then told me that I need to call and confirm that the car is even available to be extended. I then told him that if he was going to charge me, he had no choice and I wasn’t going to bring it back until the following date.
Regardless of what your reservation says, they start the 24-​hour time the moment you get your keys. Keep that in mind in case you arrive early.

Unhappy with their service overall. Guy at the front desk never cracked a smile… not very welcoming. The car i rented was nice but they didn’t do a great job at washing the exterior and the interior smelled awful. If you keep the car an extra day, you will be charged an extension fee in addition to your rental charges. Don’t even think about returning your rental a minute late or you will be charged a full day. No grace period whatsoever. Sigh… what a way to ruin a good trip. I’ll stick to Alamo or Enterprise from now on, great customer service and they will work with you on time.

Super duper unfriendly. When I was in the office, I was the second place waiting in line. I’m 100% sure he (the guy who works in front desk) saw me walking in and waiting. As he service the old couples in front of me, an American lady came in and stood by counter. After he done service with that old couples, he called this American lady who came after me. At same moment, I was notified him I am before that lady. Guess what he said to? He said I don’t know who’s first. I’m doing fast anyways. Without any apology, is this you way to treat you customer? If you don’t want business, that’s fine, you are not the only car rental company. I walked out and went to Enterprise which cross street from his office. (Hertz next to Enterprise 2) Got good service and better car from Enterprise. Don’t recommend doing business with this location.

BEWARE!!! Watch your contract before signing. A male rep, short hair, ’bout 5’10″, named JOSH at the counter slapped an un-​requested insurance on my contract. He only asked me ohh about 6 times and ehhh. I declined all 6 YET there was $ 75 charge for other vehicle collision damage waiver. This dude sneaked in the charge and quietly handed me the contract to sign. When confronted, Josh acted like the victim…“Oh, I asked you and I thought you wanted it. You said ‘Yes’” When did I say yes? Pfffft, you can’t con me son. I read my shit against craps like this.
Btw, they take the batteries out of the keys so your vehicle’s remote access is rendered useless. I thought both of mine were dead until we noticed other renters fumble with their keys. Wouldn’t be surprise if they try to sell these batteries on Ebay.