Anaheim Utilities

I just called in and spoke to a very nice lady named Denise. I couldn’t get online to check on my bill and needed to find out why I kept getting shut off notices when I send my payment monthly… well, I wasn’t sending the right amount and with the heat and all we have had what I was sending wasn’t enough. we live in a senior complex all electric. Also I had opted for no paper billing and so opted back into paper billing for a bit. I really want to thank Denise for her patience and help.

I would give the Utility Company 0 stars if I was given the option. Today the utility company shut off my electricity with no warning. I had my entire family over but more importantly my dog was attacked by another a few days ago and needs to be in a cool area with constant warm compresses. I called the utility company and spoke to two different people both of which would not let me speak to a supervisor. I explained the importance of the situation and how I had to leave my house which is on top of the hill and go down the hill because I don’t get service at my house because my house phone will not work due to the electricity being shut off. So now I’ve been waiting at the store waiting for a call from a supervisor and still no one has contacted me back. I sent pictures to the email and explained the importance of this situation and once again no response. I have now been away from my house for almost two hours waiting for a phone call. Horrible horrible horrible customer service. Especially after me paying over 1400 $ for my electricity over the past few mths. I will attach pictures of my dog that I sent to the utility company. Warning It’s pretty graphic.

I called to report a power outage, and was on hold for less than a minute, then had the pleasure to speak to a very polite gentleman who told me why the outage happened and even gave me an estimated time the power would be back on. He also took my address & phone number in case he had any questions or further updates. Go anaheim utilities!

I called to discuss a bill, the staff was honestly super rude. The first man I talked to gave me back talk when I asked to speak to a supervisor. I felt like I was going nowhere with this employee. The supervisor gets on and I tell her the situation and was hoping she can help out with the situation. But instead, she starts insulting me. And that’s really rude! There was no need for insults. I have never been so upset with someone on the phone to the point where I hang up mid conversation. I couldn’t take being talked to like that anymore. I would try to say something and she would interrupt and talk over me. And it was so disappointing. I miss great customer service.. . Planning on going solar. Better for the environment anyways.

I move away from Anaheim September 22, 2012 and called to cancel my account the same day. From what I understood that when I cancel my account and ask them to stop electricity of my apartment, it means all of my record with them is cancel.
October 1, 2012 I receive a bill of $ 300 from them, and go online to make a one time payment. October 8, 2012, they charge me a recurring fee of $ 300 again!
A few points that I can’t understand:
1. Aren’t they suppose to check to see if I already make the payment before they charge me a recurring fee again?
2. When I cancel my account, doesn’t it means that I also cancel the recurring payment?
When I called in October 17^th, 2012 to speak with the representative, she said there is no way to reverse the charges and I have to wait two weeks to get a check if I wanted a refund.
October 21, 2012, I called again, they say another two weeks.
November 15, 2012, I still not receive my check, then I called again, this time they say the check will be mail out November 19, 2012.
I am very disappointed with the service of Anaheim Utilities.
Conclusion: If you move away from Anaheim, do not pay their bills because they will double charge you and takes forever to return your money!