Christopher Stephens

I accidentally stumbled on some reviews from C.S. and felt the need to give my review.
I have been going to Christine for massage a coupleof years. I am always happy and feel good when I leave. Making the appointment has always been smooth, the atmosphere in the room great. The massage awesome. I am a RN of 30yrs and my body aches from the physical work over the years and the massages make me feel good and Christine pays attention to my stress areas. If you are looking for a hoytie toytie salon with all the bells and whistles this is not the place but you also will pay the hoytie toytie prices. It is perfect for a person who just wants a wonderful massage. I will keep going there.

I am giving this review based on my experience with (2) groupons I purchased here designed for my husband and I to get a couple’s massage. They only had one therapist and I asked for a refund since we do not get massages alone. They told me I had to go through Groupon for this. I attempted to contact Groupon regarding this and my Groupon expired and I did not hear back from Groupon. So this review is partially for the Salon and partially for Groupon. I think it’s a joke they offer massages with only one therapist considering they are supposed to be on the higher end of service providers. To be clear– I did not get seen here but am EXTREMELY disappointed that I’m stuck with the original amount paid ($ 54) towards a 90 minute massage and do NOT even want a massage from here now! Grrr. Learning experience for everyone! :(

Horrible service! I have been trying to schedule a massage at this place with the groupon voucher that I got and every time I call they say they are booked!!! I called today to schedule something and the girl who answered the phone sounded like she didn’t know what she was doing! She said she could not schedule me a appointment for next week and that I would have to call on Wednesday because their August schedule book was not ready! Ummmm… Tomorrow is August 1^st! You’re telling me you’re book is not ready yet? Horrible service and very unorganized! The last couple of times I was actually able to book an appointment… On the day of my appointment I would get a call saying the massage therapist was not coming in. Honestly, I would not waste my time booking a massage at this place!

Horrified by these massage reviews. I have a groupon massage voucher that I might as well shred, I just decided to check them out on Unilocal before I made an appointment.
Looks like I will not make an appointment. I’m shocked that this store owner wouldn’t care enough about his business to respond to any of these complaints on Unilocal as you can in the section below each complaint.
I’m not one to just look at negative complaints and then move on, I’m all for listening to the business owners side as well. Not one response from the owner that I could find. So for this very reason I will move on.

I had a difficult time on how to review this salon since i had the most horrific experience with a hair dye job there that I won’t even bother getting into the detail on.
So rather than share about how bad things were with who did my hair along with the manager that doesn’t stand behind her people… I just have to give my thanks to the amazing Shelley.
Shelley is a hair color specialist and amazingly talented. In one appointment, she fixed my nightmare hair and i look forward to my appointments with her regardless of the bad experience i had in this shop.
So if anyone is out there looking for someone to correct a bad dye job., Shelly is the one to see! 20 stars for you Shelly!

I purchased a groupon massage and the the one who gave me the massage seemed like an amateur.
The lights inside the room were too bright.
Will never buy this service again.

Recently got my hair cut, dyed, and styled. I love it!
I was taken in as a walk in and was serviced right away. I will definitely be returning.
Two thumbs up to this salon! I would definitely refer them!

Steve is the best hair stylist. I only trust him doing blonde on my hair. He is charismatic, extremely talented and does a great cut, color, style every time. Salon is located in the back of the store and is decorated very nice and exceptionally clean. I am always treated like a queen here.

As a physician i usualy dont have time writing reviews, good or bad, but just to be fair I felt obligated to write a review for Wendy. I really dont know what those negative reviews were all about, but I did not see any thing but a nice woman, polite, not hysterical or hypertalkative like so many people in this bussiness, professional and kind. She did a great job doing my eye lash extension. They look great and after almost 1 week i have not noticed any problems. She is a real expert in her job and I will go there again. 5 starts for Wendy, The two receptionists hanging out in the store section did not make a good impression at all.

Great massage environment in the back two private rooms. My session was tranquil and my therapist’s hands lulled me to sleep. But this was during a slow business day. She said she has to turn up her music once the actual salon gets noisy at times when it’s busy. I don’t know how noisy it gets. I had an afternoon massage on a Saturday and it was quiet. Maybe it got louder later in the day?

So I purchased a groupon for a a 60 min aromatherapy massage at this place. I just got done with 3 back to back 12 hour shifts and I was hurting so I bought the groupon last night and made an appointment for today. It was close to my house so I figured what the heck might as well.
It’s in the Anaheim Hills Festival center and walking in it looks like a beauty supply with a small salon in the back. Upon arriving there were 3 girls literally sitting on the counters at the front desk gossiping. I told them I had an appointment with Christine at 4 and they said she was with someone so it would be a few minutes… So I just wandered around. They didn’t even direct me on where to sit and wait. I asked to use the bathroom and the girl at the front looked at me like I was crazy… I eventually found a chair an sat down to wait. No one even acknowledged me. Christine came out to get me on time which was a plus. I was thinking «how am I going to have a relaxing massage with the blow dryers going and all the loud gossiping?» But I must admit once I was back in the spa area it was clean an quiet. As for the massage Christine was nice but the massage was mediocre. Her massage was just sort of going through the motions. Kind of sloppy and not very fluid. I don’t know if she was just tired… Or what but she didn’t really work out my muscles she just kind of glided back an forth over and over again with her hands. And one of my favorite parts of getting a massage is the foot massage, which was like 2 mins on each foot and she didn’t even do my heels my toes or my Achilles. Overall it was just «ok». I guess I should have read the other reviews. Oh well.

I purchased a groupon for a 60 minute aromatherapy massage. I arrived right at 3:30pm which was the time of my appointment. It took a couple of minutes for the front desk receptionist to write down the groupon code number. Once she completed this I then had to ask if I should mark it off as redeemed. I have a print screen of the time that I marked it as redeemed; it was 03:33pm. Nowhere on the groupon does it state that your time begins at the time of your appointment. When setting the appointment I was not advised to show up early or about the disclaimer that your time begins running at the time of your appointment. While walking back to the room I did realize that this was nothing more than a beauty supply store and not a salon like I had originally thought. The therapist then confirmed that this was a 60 minute Aromatherapy Massage. I stated that yes that was correct. She then asked if I had any medical problems – now I get a lot of Massages and I know that this question was in regards to the Aromatherapy portion of the Massage. I said that did not have any medical conditions that she needed to be concerned with. I did then proceed to tell her that I was a nursing mother and that I might need a pillow to lay on so that I was comfortable. She said that she had a lot of pillows and that it would not be a problem, not once was I advised that I would not be able to receive the Aromatherapy portion of the Massage. She had a clock in the room and I checked it prior to lying down so that I could ensure that I received the entire amount of time that I was paying for, the time was 03:36 pm. In regards to the actual service; I had advised that I work at a desk all day and I had a lot of tension in my upper back and that I would like for her to concentrate on this area. I advised that she did not need to massage my legs and if there was time left over she massage my feet. Basically I had advised that I wanted the bulk of my Massage to be on my back and head. She said that this was not a problem. Once she began she confirmed that I had a lot of tension in my back. As she continued I realized that she was a little heavy handed. I asked that she ease up a little bit as it was uncomfortable. In a questioning manner she said «less tension» as if because I was tense that gave free reign to perform a deep tissue Massage. I did not pay for a deep tissue Massage I had paid for an aromatherapy Massage. Due to this reaction I did not feel comfortable questioning her on any other part of the service. The time spent on my back was unsatisfactory as I had requested that this be the focus of the service. However, the focus of the service seemed to be my feet and head. Furthermore, the pressure was inconsistent and I am actually quite sore today on my arms, neck, and head. The head portion of the service was miserable and quite painful. If the therapist had been paying attention to me she would have seen that I was grimacing in pain the entire time. I actually woke up with a headache today because of the amount of pressure that she used on my head. In regards to the Aromatherapy portion of the service, I know from similar past services the therapist usually asks you what scent you want and then once you choose she sprays the room and then waives their hand by your face so you can smell the aroma. This did not happen in my service and I also noticed that there was no aromatherapy smells anywhere in the room. Furthermore the oil that she was using was ice cold and felt old and grainy. Usually the Oil is to be warm and calming. The therapists’ stomach was constantly growling while she was messaging my back, it was gross! Once the service was complete i was dressing and noticed a candle lit (which I am thinking is what they believe constitutes aromatherapy). I went on to smell the candle and as I had predicted the candle did not smell. I then checked the clock and I had seen it was 4:31pm. It had taken me about 3 – 4 mins to get dressed because I was having problems with getting my nursing bra on. Once dressed I went to the front desk and gave a messily tip as the service was nowhere near the service that once comes to expect from a Groupon service. I then let the front desk receptionist know that the service was short and there was no aromatherapy during the service. She did apologize for this but did let know about the time disclosure. I advised that I was on time. It is my belief that I should not have been penalized for the time that it took for her to right down the groupon code, this should have been done at the end or if needs to be done at the beginning then we need to be advised that we should arrive 15 minutes early as other groupon Massage services advertise. They did call me but just to tell me once again of their policies. It did not reslove any of the issues I had with the service, she actually admits that they did not advise me of the armatherapy rule! Avoid at all costs!

This place was really hard to find! I had a Groupon for a massage, and almost missed my appointment driving around trying to find it! I even called to try to get direction, but the phone just kept ringing and ringing and no one ever picked up. When I did finally find it, it was not at all what I was expecting — it was kind of a trashy-​looking hair salon, and I was nervous that I’d showed up at the wrong place entirely. However, eventually a woman wandered out of the back room and asked if I was here for a massage. Once I got back to the massage room, the atmosphere was much different — very clean and relaxing. The woman who did my massage was very friendly, and did a great job. So I guess, don’t let the initial atmosphere scare you off!

I had always wanted to get lash extensions and this Groupon was my first foray into getting things superglued to my peepers and possibly hindering my eyesight forever but hey, that’s a small price to pay to look cute for a short while right? I am ashamed at how short-​sighted we girls can be. All joking aside, I was flying home and I hadn’t been around for 3 years and wanted to try a different look. Booked my appt a few days before xmas and had my then-​love drive me 30+ miles in the rain while he waited for me for over an hour. Isn’t new love grand? He was told to wait elsewhere by the front lady. I understand and he probably wouldn’t have stayed there anyway but let him make the decision.
I went to the backroom which I liked because it was roomy and private and was met by Wendy. She seemed like she wanted to be somewhere else as she told me about her plans and overheard her phone calls. It’s not my fault the booking lady booked you. Take it up with her but if you’re going to give me a half-​hearted concerto, don’t play at all. I’d rather come back preferably after your vacation when you’re well-​rested and happy.
Aside from that, I just told her I was an eyelash virgin and would trust whatever she used on me. Hey, I’m no expert and since none of my besties are part of a burlesque troop, it’s not like I have a clue, nor did I care to read up on it so it’s best to leave it to a professional for the direction.
She told me how long it would take, about an hour which was fine by me. We talked about the maintenance and how I would have to sleep a certain way, it would fall out gradually in a month? I can’t remember. It was pleasant except for the cell phone call during intermission.
It did tickle while she fluffed and glued. It’s not a feeling that one would be used to unless maybe you’ve used false lashes extensively (maybe twice for me). After she was done, it looked awesome! I loved it and tipped her generously as she rushed off before me. She didn’t bother to make a follow up appt so she must have really wanted to leave with her husband.
I’m a side-​sleeper so sleeping with these and not getting them stuck and pulling on my lids were a problem. It’s not like I can put a barricade of pillows on both sides and will myself to sleep facing up. I will kick the forts down so I can breathe better on my side. They felt like spiders poking my eye. I was constantly touching my eye for the next month and couldn’t wear contacts because my corneas begged to have some relief from all the scratching the falsies had done.
I won’t dock Wendy for the discomfort I experienced as there’s no way she could anticipate that and it’s all personal preference, although no reasonable person could stand not to scratch their eyeballs out. I wanted to tear them out of sockets at the time but I’d be willing to do it all over again albeit with softer lashes. I’d volunteer my locks if they do that and even considered doing this myself after watching youtube videos but logic prevailed before I could hit the buy-​it-​now button off the DIY kits on eBay. I will dock her for the rushed-​ness I felt as she seems to have a pattern of wanting to be somewhere else and the unfriendliness of the front desk. I did end up pulling them out when they were drooping. I know I shouldn’t have but that seemed like the lesser of several evils.

I got a LivingSocial coupon for a massage!
First of all, was skeptic — when I called to make my appt., the receptionist didn’t seem organized, or didn’t make a ‘good first impression’. However, I got a massage from Danielle & was very impressed — she was great! Very knowlegeable & perfect pressure, as well as very personable & very friendly!
I’ll be back… only to see her!

I received a massage using a Living Social coupon. And now I understand why the business is probably struggling and needed to use Living Social. My massage was alright. I have had better. But I figured it was a cheap coupon so whatever. Well the bad part was that the lady giving me the massage obviously does not upkeep on her finger nails. OUCH! Yes, yes I realize it’s partly my fault for not saying anything. But how do you tell someone that they need to cut their nails and don’t touch my back anymore. When I got home I checked my back, and I had NUMEROUS cuts all over my back from my massage. It’s been hours and I am still really sore. And it’s not fun having your husband scrub clean your cut up back. Hopefully I heal with no infection. :(

I went her to get some eyelash extension from a groupon that i received.
Wendy is this friendly girl who took care of me. We went to the back room to get it done.
It took about an hour to get a full set. She used single lashes and a 3 in one lash to apply each of my natural lashes.
The room/​environment was not too comfortable. It was cold, the setting could have been set with music or given me a blanket since I’ll be lying there for an hour. I assumed that the setting will be similar to a facial type of setting (music, blanket, cozy friendly) but it wasnt. It was more like a back room.
My lashes looked great after. I received lots of compliment and they do look natural. The only compliant that I have was I felt that Wendy was rushing me. Since her other client was there for her appointment, therefore, she didnt get all my natural lashes and some do look unsymmetrical.
I have had extensions before, and i think Wendy uses the cheaper glue. Since she asked me to lie there for a bit til the glue dries. OTher place that I have done where dry already, and lasted for 6 wks.
It’s been 4 wks now, and my lashes are all gone. Only like 2 strand per eye is left.
sOOOo groupon was $ 50. I would not do it again here. It was a fun experience, but I have had better experience. Wendy was nice, but again, she was rushed. And I left her a $ 10 tip.
Again, a-​ok. Not bad, nor not great.

I came here two wks ago with a Groupon for eyelash extensions. Wendy was the cosmetician/​technician.
The Good:
1. She was personable and did give me detailed instructions on how to take care of them and how to get them off.
2. I never had these done before, but from what my friends tell me, she took about ½ the time (only an hour) most other places take to do a full set.
3. They look great from a far for the few days. maybe up to a week. And I got a bunch of compliments.
4. And it was definitely cheap especially with the Groupon.
The Bad:
1. Weird small room in the back of what looks like a beauty supply store
2. The first couple of extensions fell off the right side as soon as I got home!
3. Upon closer inspection, half of my extensions were individual lashes and the other half appears to be clusters of 3 lash extensions… which would explain why she’s faster and cheaper (even at full price) than the others my friends go to.
4. I’ve been following the care instructions to a tee (no eye makeup, only splashes water to my face for washing coming no where near my lashes, dabbing the areas around the eyes dry with tissue paper, being super careful when getting dressed and undressed, sleeping on my back, etc)…but yet the extensions started giving me issues a few days after they were applied. The clusters started spinning 90 – 180 degrees and getting crossed tangled with each other requiring time consuming efforts to brush, separate and realign them.
5. The extensions from the right eye continue to fall off at a far higher rate than the left so that at this point of 2 wks my right side has about ½ the lash extensions compared to the left. I wonder if she applied far more glue to the left than the right. So I look completely asymmetric… and thus really odd!
6. So I’ve had enough of the high maintenance and have been attempting to remove them all afternoon. So I used the baby oil trick she told me and the left ones are still stuck on and the some of right ones came off… but I’m not sure if they wouldn’t have fallen off on their own as they have been doing these past two weeks from that side anyways. Like the other reviewer, my lids are now swollen and tender. I’ve switched agents to argan oil since at least that is more gentle on hair and very thin skin… as the upper eyelid skins are only ⁷⁄₁₀₀₀^th of an inch thick! Baby oil on that is too much for such thin skin to tolerate in high amounts.
So after this experience, I will NEVER get lash extensions again. After working out the prices and time required to take care of these extensions, it’s cheaper and less time consuming to use Latisse!!!

A bad haircut experience is something of a trauma in our looks-​obsessed culture. I am currently traumatized, but I feel that I have good reason to be, and I hope to present my reasons for my rating in the most rational way possible. The previous 5-​star review of this place does not seem to describe an actual client experience and just seems to praise it, so I will ask: who will you believe?
First of all, before I went in, I called well ahead of time and specifically asked who would be a good and experienced choice to cut hair that is naturally curly, worn curly, and never straightened. I was told that Sheryl would be a good choice. I couldn’t commit to an appointment at the time, but I just wanted to do research. The next time I called, this time with the intention of making an appointment, upon giving them the exact same specs, I was told that Stacy was the best choice. I decided to go with Stacy.
It turned out that Stacy, in addition to dressing unprofessionally in beachy flip-​flops and a huge and baggy sweatshirt that she wore unzipped so that the zip could awkwardly hit things, had NO idea how to properly deal with curls. She asked me what I wanted and I said to have my hair trimmed and shaped to a good cut that would be easy to maintain. I also explained that I DO NOT straighten. Her response? «So just half an inch trim, then?» «No, I want it shaped as well…» And so forth. She obviously did not know what she was doing I should’ve just walked away, but I decided to not be judgmental, to my later chagrin.
She washed my hair and did the «deep conditioning treatment» that was part of my package. My hair felt gummy and strange on my head, but I figured that it was just my mind being silly (spoiler alert: I turned out to be right). She perfunctorily cut my hair, grabbing at strands and trimming, with none of the slow and careful deliberation that marks someone who actually is concerned about making a client look nice. On top of that, she didn’t know how to make conversation and so I sat in awkward silence as she chopped at my hair, listening to the conversation one chair over and feeling voyeuristic for doing so.
She then asked me how I wanted it styled. I said curly, and then she asked, «So not straightened, then?» At this point, I wanted to shriek in frustration! No, ma’am, I just told you that I. Do. Not. Straighten. Ever.
She proceeded to blow-​dry my hair. I didn’t want to stop her and seem like an insufferable know-​it-​all, but as my poor butchered hair began to resemble a cotton ball, I stopped her, tied my hair into a ponytail, and left. I did tip her on my way out, because I know that people in her profession live on tips, but she did not deserve one. I went home and washed my hair again, and my earlier suspicions were confirmed: the «deep conditioning» did not actually condition my hair, it simply left it tacky-​feeling until I shampooed it, and when that residue was gone, no trace of conditioning was left.
The cut that emerged from the horrible poofball she had created was mediocre. She didn’t actually cut it into any particular cut/​style/​shape — she just hacked off an inch or so. I looked no different after the haircut than before, but I was out the cost of the haircut plus the rather generous tip I had left behind. I now have to go somewhere else for a real haircut, doubling the cost of my haircut to my now-​ruined hair. At least the people at Fantastic Sam’s and other cheap chain places dress professionally, converse with you, and don’t charge fancy haircut place prices for terrible service. I would not recommend this salon to anyone, especially not people who do not have bone-​straight hair and are proud to wear it naturally. They need to stop lying about the skill level and experience of their stylists and class it up a bit if they expect to charge those prices and still get business.

Very Organized, Very Clean, and so much to choose from!
I was greeted upon entering, and had many questions since I am not too familiar with beauty supplies. There were a few people in the store (some of whom worked as hair dressers) who had plenty of ideas and knowledge to offer.
I walked out with a bag of goodies to do a full makeover, and didn’t think one bit of it was compulsive ;)