Mercedes-Benz of Massapequa

I purchased a new Gla 250 suv Mercedes for my wife back in April.
The whole experience from the day I ordered it in January until we picked it up 3 months later was professional and seamless. She wanted a red car so they factory ordered one for us.
The salesman Phil gave us the best deal possible, the best tutorials about the new car features, and kept in touch with me for weeks to make sure my wife was happy with the new Mercedes.
The financing Department was a breeze too.
Thank you Mercedes Benz of Massapequa.

My service rep (Dwayne) was awesome. Mercedes take good care of their customers, and you know your car will be well taken care of.

Jay provided me with excellent service. I was in and out quickly. The loaner was top-​notch. My coupons were honored. My car was delivered clean.

The service rep was excellent as well as as the service.

Service my car here. The customer service was very good. I felt taken care of. The loaner car was clean, runs nicely.
Service was priced pretty fair, with the coupon it was a great deal. Didn’t replace the wipers though which I thought they should. Also improperly inflated my tires (front and back should be difficult). It happens at Jiffy lube, but inexcusable at a dealer.
Place is clean, will come back.

I didn’t by my car here but have had it serviced here. Be careful… VERY CAREFUL… regarding service. First of all, every appointment is loaded with attempts to upsell for unnecessary products and services. Don’t fall for it. They also claim to sell parts at a discount. Ha. They’re standard pricing. I accept paying list price, but do not lie to me.

Michael Collado provided me with excellent customer service. As well as the GM and the accountant person they were a great pleasure, very courteous and professional. I would definetly recommend this dealership to others. Thank you. Evelyn E.

Best Mercedes Benz clientele service that I’ve ever experienced! Door-​to-​door and everything in between was exceptional. Vivian made the time and did follow-​up care which made me very happy. My next service appointment will be there. One happy Long Beach, NY resident!

My wife and I just purchased a new E350. I have purchased many vehicles over the years and I have to say that this is by far the best car buying experience I have ever had. I dealt directly with the owner Ty. He made sure that we had an unbelievable experience. Also Kevin who is one of the managers made sure the delivery went smooth. Everything was top notch and handled correctly. I highly recommend this dealership.

I picked up my GLK today and had an overall perfect experience. The GM/​Owner Ty Klipstein was incredibly accommodating and eager to do well by me. The salesperson, Jose Collado was a complete gentleman and very professional. The deliver coordinator Niko was also very helpful. I would highly recommend the dealership — specifically the personnel mentioned above.

Called service department on tuesday, a female secretary took my info including full vin number and said service manager would call me back same day, no one did.
One week later I still wanted to give this dealership a chance, called again, explained that no one called me in the whole week, gave my info again to the female-​phone-​pickuper/​message-​transferrer and asked to be transferred to a real service adviser, she transferred me to a voice mail, I left a detailed voice mail and asked to be back.
Take a wild guess… no one called again.
I called again next morning and spoke with the same female phone operator who put me on hold and after shortly speaking to an adviser MIS-​informed me that bluetooth could not be installed in my vehicle (2006) and that I should use an aftermarket device from electronic store. I told her that it was not correct and insisted on speaking with an actual service adviser, she assured me that I would hear from one by the end of the day…
No one called me back again…
I consider myself an intelligent consumer and did my online research prior to calling, my job being close to the dealership was the main factor I wanted to give them business. I took my money to MB of Manhattan which handled the business in 1 day.
DO YOURSELF A HUGE FAVOR, READ OTHER REVIEWS ABOUT MASSAPEQUA MB SERVICE DEPARTMENT AND STEER CLEAR FROM THEM…

Just leased another ML350 at this dealership. Our sales person, Jose Collado was really nice, thoughtful and knowledgeable. He showed us all of the color combinations, both interior and exterior, various options and negotiated a very good deal. It was one time where we did not have to see the manager to get a «lower» price.
I would highly recommend Jose for his professionalism and salesmanship. If you want a pressure free experience with quality service… just see Jose and I guarantee you complete satisfaction.

Very good experience! My salesman Robert Mcclaren and the owner of the dealership Ty Klipstein were both top notch, class acts. I went in looking at a CLA and they ended up working with me on a deal for an even nicer C300 Luxury edition I couldn’t turn down! They are a no pressure sales team that I believe wants to make a deal that makes you feel good at the end. The staff, everyone from the gentelman who greeted me at the door, to the person who went over the car with me, to the finance manager, who I signed my paper work with, were a true pleasure to work with. The dealership is beautiful, they’ve got some amazing cars there. This was my first Mercedes Benz experience and I’m looking forward to a relationship with this dealer in the future.

On June 9, 2015 I had a terrible experience with this dealership. After speaking with a good sales rep «Paul», paying the down payment for a E350, and signing the paper work, a financial manager by the name of Ronald fang showed up to try to push me to buy the extra warranty for the car and tires. When I told him I was not interested at the moment and declined to buy it, he became rude, obnoxious and started speaking to me and my wife in a condescending way. He was very arrogant and sarcastic throughout our quick meeting. When I pointed out some faults in the car, he stated that he can fix them if I buy the extra warranty. (Even tough I never driven the car before)
I cancelled my purchased, asked for my money back and left the dealership. I’m in the process of writing to Mercedes HQ and the owners of this dealership at this location to let them know my «luxury» experience. At the end, not even the general manager came out to apologize when they let a $ 35 000 deal walked out the door cause of an arrogant employee.

Purchased my third MB from this dealership last week after converting from Lincoln (3 cars) and BMW (1) (although admittedly I still have two Toyotas).
The Massapequa (Amity) Mercedes Benz sales staff is well versed, very professional and courteous. My most recent salesman, Mr. Robert McLaren, was especially respectful, knowledgable, a gentleman, and a man of his word. I was prepared to buy, and his sales manager and he were prepared to sell at a very fair, albeit negotiated price.
My CPO E350 looked like new at time of delivery and there were no surprises. Pickup took less than an hour, and my wife and I left very pleased. Since my first Mercedes purchase in ’04, I referred three actual purchasers to this dealership.
The service department visited on previous occassions is also premium, top shelf. My regular advisor, Umar Khan, has been polite, and always makes sure that the service and maintenance is to my complete satisfaction. I book in advance, reserve my loaner; he takes care of my car’s needs, makes recommendations, and we always come to agreeable terms.
This is by far the best dealership I have ever dealt with. From their sales department, F & I manager, service reps, and overall desire for outstanding customer service, I could not be more satisfied.
Two words: Highly recommended!
OND, Esq.

By far the worst customer service experience I´ve ever had. We were interested in a ML350. After the ride, the sales person, named Hank, rushed inside the store. My husband and I had several questions about the car features and we had to go inside the store several times to fetch him. It was too cold for him outside, but he was too bothered to put on his winter jacket and stay outside to answer our questions. When it was the time to talk about numbers, Mr. Hank refused to negotiate saying nice things like «we understand, go buy the car somewhere else, all right?». Even the sales manager would say «we sell good cars, maybe not to you…». Honestly, where do your salesmen receive their training? Actually you gave me ideas to answer my students whenever they have a question about their grades: «I understand, go get your good grade somewhere else, all right?» Or even better:” I give good grades, maybe not to you,…”. Unacceptable.
Follow Mr Hank’s own recommendation and go buy your car somewhere else, this is not the place.

Had a great experience when purchasing the car. The salesman was everything anyone would expect from a high end automobile manufacture.
With all that said the service department has been the complete opposite. From taking the car in for warranty work that doesn’t get done and having to get stressed out to finally have then do the work. To going in to drop the car off and being ignored until you ask for the manager and then all of a sudden they see you. My father has had the same experience with them and even having a service rep make a inappropriate comment to him.
If I knew then what I know now I might have purchased a BMW instead. It’s a shame, love the car but the service center leaves a lot to be desired.

Nice dealership
Nice facilities, good service, knowledgeable Service Managers.
I have owned four MBZ, and I have been taking my car here for about 3 years.
Nice place to visit and hang out. They have the latest MBZ cars, nice used car lot and no over zealous car salesmen.
They have a nice country club like waiting area, with free coffee, bagels a pool table, movie cinema and I heard they have a gym. So waiting for your car isn’t boring. Plenty to do and see, while you wait.
The mechanic will come out to meet and talk with you, which is a nice thing to have. If your car is in and waiting for a part, they provide a new loaner car, that seems to be the next MBZ car you would buy (how would they know that)?
Dropping off the car, picking the car up and paying is easy.
Repairs are done very professional and they return your car clean.
They call you to update you on the status of your car and any problems.
Pro
Nice place to wait while your car is in for repair or service
Nice country club like amenities
They have all the MBZ models in a nice showroom area
Good professional service
You get to know whose working on your car to discuss the problem
Con
The drive out of the service are can be tricky. It would be nice if the had and clear marked path out from the service area.
Mercedes are expensive cars to service, and it like playing with the big boys.
Being is the showroom is like being a kid in a toy store.
Looking at the new cars and the price tags can be a bit tempting, but intimidating.

Best dealer around they will go out of their way to help you out.
I brought my car there for service and warranty repair and was treated very professionally. They gave me a loaner, washed my car and I was back on the road in the time they specified.
Thank you for all your help

This Mercedes dealership has it all… Hot cars, great service staff, Internet café and free coffee and food… Car wash ., and every other modern convenience you can think of.
It’s huge and they have every high end AMG and lower intro Mercedes you can think of