The UPS Store

Had quite possibly the worst experience I’ve ever had in a store this past weekend. Went in with 4 packages: 2 had return labels and 2 were being shipped to family in Florida. The 2 return labels were fairly easy. The two items being shipped to Florida were envelopes– one had my rent check and some mail that had come to the owner and one had pictures. I arrived on Saturday around 12:40pm. There was one cashier, college-​aged female, and a middle-​aged man. The girl seemed to be in training, she was very frantic (yet apologetic) in every step that she took. As soon as I walked in the door I was greeted with a «you dont expect anything to be delivered by Monday do you»? from the man. Rude, yes, but whatever. I didn’t expect anything expedited, just wanted to send them out using Ground/​cheapest option.
Each of the envelopes were approximately $ 14– yes, you read that right, $ 14!!! And I was told they’d arrive by Friday of this week. Seriously? USPS has $ 15 «it fits it ships» boxes that are 1,000 times larger than what I had sent out. For each label I spelled my name, gave my email address and verified the dollar amount/​worth of what was inside. Each label took about 5 mins to make, and every customer that came in was allowed to go before me because I had multiple packages. In and out they went, there I stood. On the 4^th label I realized they had spelled my name wrong– on.every.single.package. They also spelled my email address wrong, and one of my recipients. Back to square one. Back to letting each customer go in front of me. Side note: WHY is there only one credit card machine for 2 computers? What gives, UPS?
My husband and 2 month old baby were waiting in the car for what we thought would be a quick in and out trip to UPS. I have never in my life been treated with such disrespect (the guy) or witnessed such cluelessness (the girl). She absolutely had to be in her first week of the job and I am guessing being trained by that guy was not exactly a good time. Anyways, when all was said and done it took 50 mins. Nearly a full hour to send out 2 *envelopes* which I was charged $ 2.00 for, btw. The girl thanked me «for my patience» and I was on my way. I considered asking for my items back and going to the post office across the street but it was almost 2pm at this point.
I received 6 confirmation emails, showing that everything had been misspelled and now had been changed to the correct spelling. I asked for email confirmations and was assured I would be notified when everything was received. When I went in to track the packages, I saw that they listed Monday as the ship date. Really? I was in there in the early afternoon on Saturday and they listed 6:30pm Monday night as the time the packages were received at that location. Horrible, just horrible!
The two prepaid labels were delivered. did I get an email confirmation? Nope. I am praying the other two packages make it– especially after paying such an absurd amount of money to ship envelopes. Never again.
Take my advice, and look at the average Unilocal review for this location– save your time, money, and patience, and go anywhere else in the area.

Another dumb move by UPS Amherst. The bozo at the counter tried to tell me that he would charge a couple of dollars for putting an extra piece of tape over my prepaid return label, even though it was already taped on. He tried to use the occasion to sell me a roll of package sealing tape.
Doesn’t UPS do anything to police the quality of customer service in its franchises. These Amherst guys should be cleaned up or moved out.

This store is one of the least friendly, least helpful, least informative UPS store I’ve ever been in; the owner has his own concerns, barely notes customers, has a less-​than-​generous policy about materials, and the employees are sub-​par in terms of customer service. I went to Staples in Hadley afterward and the employee there said: yes, we do everything here, and many people come to us because they can’t take the lack of friendliness and support at UPS. Its locale, near UMASS, is its only feature: they just lost my business for the next many years I’m here.

Seriously… I should have come to Unilocal first. It is simple. Just go to Fedex, or if you have to ship UPS go first to Fedex to take advantage of all of the complimentary boxes, mailing envelops, and self-​sealing materials and then come her and ship UPS. Seriously… here is a link to a Fedex location
.

I brought in a box and the guy that was supposed to be helping me made me move it from one counter to the next… which I’ve never experienced before when mailing things. It was like he couldn’t make up his mind. He didn’t offer to help or do anything.
He charged me $ 100 to ship said box. Don’t go here Fedex is cheaper. The service is better as well.

I find these folks really helpful, informative. Customer service is great, if low-​key. Full set of products & services, good location, always parking.
It’s my go-​to place and I like it.

Worst customer service ever. Every time I call, the guy who picks up ALWAYS asks me to hold, which at first I didn’t mind but to have to hear that every single time i call? Is it really a coincidence that they are really busy every single time considering the negative feedbacks they have been receiving? And do keep in mind, I have called at literally different hours of the day each time. Also the guy was very rude in answering my questions which were simply to find out their rates for storage. Then, I called to register to store my stuff here and the guy, to no surprise, tells me that they are currently busy and asks me to call the next day, to which I obliged because I did call them an hour or so before they were closing. I called the next day, and again, the guy says they are busy and asked me to leave my name and number so they could call me back. I waited two days — no call. So finally, I call them, has me on hold again, then he finally helps me to register. Which at this point, I am finally relieved because I had been trying to do so for about a week. However, the guy asks me for my credit card number and I ask if I can just pay when they deliver the boxes. He tells me no and so I tell him that it’s fine then, and that I will look for a different service. He rudely says «Ok» and hangs up. Way to do business, motherfucker.
Also, I guess they bumped up their price because the dude told me the flat rate was $ 209 for 9 boxes and a previous poster wrote $ 199. There are better options out there. Don’t go with this one if you don’t want to waste your money.

If I could give less than one star I would. I brought clothes in ziplock bags to have them pack and ship. The box they used was too big, but the guy behind the counter said that’s the one that needs to be used, to the tune of over 50 $ for packing, and they were very busy and wouldn’t be able to send it off for at least a day. I was leaving that day for Miami and said it would be ok. To make a long story short, they copied my address wrong on the invoice, it took two phone calls for me to get a tracking number I waited to get the package for a week after dealing with UPS to find out what happened, and when I called the store and asked for money off my bill, the guy that answered the phone said that they paid for the address change, what more did I want! Never again!

Not friendly and not helpful. Went today to send a package to an address I’ve been sending packages to weekly for 2 months via USPS and was told they need a street address — never was a problem for post office.

Don’t use them.
I got their summer storage deal, 9 boxes for $ 199. They clearly dropped one of my boxes, which ended up breaking my television. When I called them to file a claim, they told me that their insurance policy doesn’t cover anything, unless there is obvious damage to the box. And, get this, the guy goes «Even if it did, it has to be on the day of. It’s been a few days.»
Well, I didn’t report it on the day of because the guy who dropped my stuff off left it outside my door, and told me to sign on the dotted line before I could open my boxes. He was here and gone in a matter of 10 minutes. I’m also a college student. It definitely takes more than one day to unpack.
I’ve had negative experiences with them before, like overcharging me for shipping stuff back home.
Don’t use this store. They give UPS a bad name. I don’t know if it’s because they’re in a small town, they think they can get one over on people.

I had totally the opposite experience at this store. I had to ship a large package that required an even larger box. First, the customer service reps helped me get my rather unwieldy package into two large boxes, filled them with foam kernels, and taped the two boxes profusely so that the contents wouldn’t be damaged. There was no charge for «tape» or the «foam kernels» which really surprised me. They even insured the package for a minimal cost, which arrived safely at its destination.
I will definitely revisit this site without hesitation.

It’s a UPS store. They’re a shipping store — shipping services and so forth.
So I ran in with my one little package today. Whoops, I needed tape to seal my package & my preprinted label on the package. No problem, right? Because this is a for-​profit shipping store, they must have some basic shipping supplies available to their customers?
Why, yes. There’s a big roll of shipping tape right there on the counter.
Oh but wait. Customers can’t use it. Instead, the clerk had me buy a $ 3.99 roll of tape just to seal my package.
I had been under the impression that one of the benefits of a SHIPPING STORE was that they had more services than, say, dropping my package off at a bin. I stand corrected.
But, hey, the post office is just across the street, and guess where I’ll be shipping from in the future.