The UPS Store

I went to pick up a package for my wife and Eric DeLac, the owner of the UPS Franchise asked to see my ID. Because our address is written on the back he would not let me take the package. I said, «Please call my wife and leave your phone number,» hoping she would call back within ten minutes.
Then, I realized I could grab my car registration with our printed address on it. I grabbed that and showed it to Eric DeLac. He still would not give me the package and proceeded to go on a small rant about how he could lose his contract with UPS and he needs the money. He took the slip UPS not have your tracking number.
His tone was demeaning and unhelpful from the beginning. He was more concerned with pleasing UPS, than helping a customer who had spent hundreds of dollars at his store. I will not use this store again.
To the credit of the store, the other employees have been very helpful.

That’s right, another 5-​star UPS Store review by moi.
I’ve usually gone to this location for notaries, and for the occasional scan or copy job when I can’t make it to the library to scan/​copy for myself… or when I’m feeling too lazy to go the library, have a little money to burn, but use it instead to make it rain on the store owner, Eric.
I like to call Eric ahead of time to make sure he’s going to be there to notarize my stuff at a certain time, and he’s never disappointed me. He’s always pleasant despite the multi-​tasking one might rarely stop to realize he’s doing: working in the back, helping his other customers, running a quick on-​foot errand next door. If Eric wasn’t a table waiter in his former life — making good enough money to never need to worry about finishing college — he was a single parent who needed to grow an extra pair of hands, legs, and eyes in the back of his head (of course!).
I’m used to making my own photocopies at UPS Stores that put their machines on the floor, but Eric has always done mine for me. I’m not sure why, but I’ve decided that it has less to do with him trusting customers with his photocopier key and more to do with him believing that I’m a princess from the faraway land of Blah-​Dee-​Bloh, masking as an Erie County commoner (Shhh! Don’t tell him I’m from a pre-​gentrified ghetto.). Anyway…
Thanks for all your help, Eric. I really appreciate it. :)

Customer service here is excellent! They offer 10% off their printing, faxing, scanning and other services for any students.

It looks as if this store is now under new management. I recently went to this store and was taken care off by Eric, the new owner. Eric seemed very knowledgable and very friendly. I’m not sure if that rude employee still works there, but I’ve been seen by Eric the last two times I have been there and haven’t had any issues.

I went to the this store in order to mail a small parcel, the guy working there was rude, impolite and he almost made me cry! You can’t believe this but he was treating me as if I’m retarded or something. At first when he said the price for mailing the parcel I couldn’t hear him so I asked him to repeat what he said and for the rest of our conversation he repeated every word he said twice and after that asked me ‘Did you understand or should I repeat again?!’. I think he has to go to a shrink or something for his anger management problem!
I will never ever go to that store again!

I do not give many 1 star reviews. Check my stats. I’m a friendly gal who gives people the benefit of the doubt, but wow, this was amazing. I don’t know how he did it, but the employee I interacted with managed to be rude and patronizing in the 24 seconds that he was willing to talk to me. Terrible customer service. I saw reviews about this guy (middle aged, Caucasian male employee) on google, but I thought people were exaggerating. They weren’t. I called first and asked when the last pick up was. He told me they had already left. I asked «do you know when they pick up at the Sheridan store (which is 1.5 miles from this store)?» I would think most employees in the shipping business would either know this information or attempt to access it for their customer… I mean shipping is the product of your company! He essentially said he did not know their schedule and that I needed to figure that out on my own. Nice.
For convenience sake, I went to this store anyways. I walk in the door, and as I’m walking in he says, «don’t even bother setting that package down… you don’t even have the right label on it… your label needs to be in like earth print… not this giant print.» Okay, real helpful and rude. I try to tell him that I couldn’t get it to print any other way, and he said something to the effect of «well you need to figure that out.» How terribly helpful. Terrible service. I will never go here again.