left-click Computers

Things have gone from bad to worse at Left Click. The customer service is atrocious and the prices have gone up dramatically. I have never written a bad review for a local western mass business but I have also never had such consistent problems with one. And considering they clearly don’t give a crap I figured I should warn other people.
I took in a MacBook which I had spilled a small amount of coffee on. I asked how much a diagnostic was and was told $ 45 then when I took it in they informed me that they should have said $ 60. No apology, no flexibility. The hipster who took it in made it seem like I was the one who had fucked up.
I told them at the time that I might not be able to afford to have it fixed right away and might wait since it was working with an external keyboard. It wasn’t until they had put the computer back together and I had paid that they told me I would need to pay another diagnostic fee if I brought it back. I kind of understand the logic but that would have been good to know ahead of time as I probably would have waited to have them open it up until I knew I could afford to fix it.
So, I didn’t get the money together for the $ 370 quote for a few months. I bring it back in January expecting to pay $ 60 for the diagnostic but am informed as they’re taking my card that the diagnostic fee is now $ 79. An almost 30% increase. There was no mention of this in advance. Generally I would expect a business to inform a returning customer of such a dramatic increase.
I asked if they had a quote from the last time and she read it off to me. I then asked if I should expect about the same and she said yes. So I agree begrudgingly and they take the computer in.
I get the results of the diagnostic and a quote a few days later. Now the quote is for $ 440! For the same repair, actually less of a repair because the trackpad doesn’t need to be replaced, and they had already cleaned it before. So, for less labor and one less part I’m paying $ 70 more. Again, when I asked for the quote from the first attempt I should have been informed of this dramatic price increase.
I understand the need to raise prices once in awhile, although generally not by such an insane amount, but what is inexcusable is the completely awful customer service. If you raise your prices you need to tell people. When I complained they acted as if I was somehow supposed to have known already. The general attitude of the «customer service» people at this place is that they’re doing you a favor to have you as a customer.
I’m all for young people owning businesses but if you’re trying to charge someone $ 500 you should act and speak like an adult. Not like a snotty hipster who can’t be bothered to inform you of price gouging and policy changes.
Never again.

Left-​click did a great job helping me figure out what to do about my 2 large computers, 1 very large computer, and 1 laptop, all of which needed upgrades. I wanted a newer laptop and the very large computer was not being used. With their help, I decided to trade in the very large computer for a second (used) laptop, transfer the information from the very large computer onto the two merely large computers, duplicate the old laptop information onto the new used laptop. Etc. They did it all at a very good price in a very reasonable amount of time, and answered my kazillion questions clearly!

These people saved my bacon big time over Labor Day weekend in 2010, just now, and I owe them a big debt of gratitude. I flipped my MacBook Pro — it did a triple gainer and landed on the corner where the hard drive is, and I lost a month’s worth of work since my last backup (I know, I know). The Apple Store in Holyoke told me the HD was fubar and they would replace it and take the busted one — no data recovery — and it would take some days to accomplish. But Shawn at left-​click replaced my hard drive same day, recovered most of my data and all the critical files I needed to keep working (interview recordings I could not reproduce, et cetera), and had me up and rolling for very reasonable dollars with time to spare to make my deadlines.
If you’re a mainstream shopper, sure, other places may have more stuff on the rack or cheaper prices. But if you live off your Mac, and you need flexible top-​drawer professional tech support at short notice and inside a budget, left click are your friend in need. (My wife also liked the window-​shopping in the rest of the building, and there’s ice cream, coffee, good eats, bookstore, fashions, toys, furniture, etc. while you’re waiting for whatever you may be waiting for, and all kinds of funky shopping and dining and music et cetera up and down the street from that, street buskers, strolling folk to ogle, whole lively downtown scene; not a generic mall experience like where the Apple Store is).
Not hating on the Apple Store, I did get a new Time Capsule there (lessons learned late in life are to be savored) … and I give Apple Store all due props for being concerned and caring folk. But five stars for left click for saving my month. Love you live, baby.

I have used Left-​Click for all my website and computer supplies for over five years now. From website design and maintenance to computer supplies and graphics, Left-​Click has gone above and beyond the call. Kelly and his kind and capable staff have assisted me and my business more than I could ever express in a paragraph. Suffice to say, I won’t be looking for anyone else anytime soon. I recommend them highly and without reservation!

I have not been too happy with the customer service here. When I had a question about the newer xbox power adapter, they asked me if I was really looking for an extension cord. I know I’m a girl, but I also know that’s not the same thing. I have not risked going back for service ever since, because I felt a very condescending vibe from the workers there.
I have an Apple computer, so I primarily notice their Apple products, of which they have a small display. If it’s not popular, chances are they don’t have it. They also charge for laptop battery disposal, but the Apple store will dispose of it for free.
The store seems pretty spendy. For instance, when I was looking for a CAT5 ethernet cable, they carried one that was twice as expensive and less than half as long as a 40′ cord I found online.
I have yet to find the prices and the service here. I recommend you go elsewhere.