Enterprise Rent-A-Car

You cannot rent a car with a debit card at this enterprise unless you have car insurance of your own. Other enterprises put holds on your account or require utilities or proof of address or charge a high amount for insurance if you don’t have a credit card, but this one won’t even let you rent.
The enterprise is northampton charges $ 45 a day for insurance if you have a debit card and no other car insurance (which many people obviously don’t bc they’re renting a car as opposed to driving one they own). A better choice for debit card renters is the Hertz in south Hadley, which only charges $ 25 a day for insurance in this situation. They’ll pick you up at mount holyoke.
Also, none of this info re: debit cards is provided anywhere on the Internet. If you’re not gonna let me rent a car, it should say that when I’m booking on the website, or at least a question should be whether I have a credit card. Reserving weeks in advance and finding out that I couldn’t rent a car the day of really sucked.

Before traveling cross country for our honeymoon we looked at a few different rental agencies before deciding to book with Enterprise. The largest reasons we chose this branch was because of the UMass pricing as well as the fact a coworker recommended this particular office.
When we arrived to acquire our vehicle we were warmly greeted by the staff and we were quickly provided a vehicle. The car was nice and the staff made it a point to provide us with all the information we needed for the trip.
When we eventually returned from the trip the staff again greeted us at our vehicle and they made our check out quick and painless. In the end, we loved working with this branch and we would book a vehicle here again in the future.

I was very pleased with Enterprise in Amherst for a couple of reasons. Although I reserved in advance, they still confirmed with me a couple days before and were ready to come and pick me up at my hotel. I was a guest professor at UMass, and even though I had a AAA discount, they gave me their UMass rate which made it very low-​cost. The other reason is that they are closed on Sundays, which means they would not check the car back in until Monday morning. I rented on Saturday, so I essentially got an extra day (Sunday) to have the car if needed. Thank you for your professionalism and care.

Great service! They picked me up at the Holiday Inn Express and took me to the office to rent my car. Then, they provided transportation back to the Holiday Inn. The staff were very friendly. It was easy to rent a car.

I reserved a seven-​passenger mini van at this location weeks before our trip to Amherst from across the country. Enterprise in Amherst even called several days before our trip to confirm that I, indeed, needed the rental. I confirmed that I did need the rental. On the day of the rental I arrived at the office and noticed there wasn’t a single car on the lot. I had a bad feeling that was quickly confirmed when the rental agents confirmed they didn’t have a single car for us. They said they tried to get vehicles from many of the other Enterprise offices around but had no luck. The closest inventory was down in Hartford, Connecticut, at the airport.
The short story, I was unable to rent anything and was left with no choices at all. At least the agents were polite and empathetic. I recognize this wasn’t their fault specifically but a system malfunction in general. It makes it hard to support the local agent, though.