AEIOU Occupational & Urgent Healthcare

Fuck this place. They dont take anyone with mass health when i called and asked if they did before i came all the way fuck here.

Pleasantly surprised! After dropping my daughter off at Umass, I felt too ill to drive back to NJ due to lack of sleep from coughing, and decided to get treated at AEIOU. It was very easy to find and it’s just off route 9 to University Drive. Ginger Garden restaurant is on the corner if you need a landmark to go by. You’ll need to park in the back for urgent care but just follow the signs in the parking lot. Once you walk in, go straight to the back. Imaging is first so just walk past them. I received excellent and thorough care for an upper respiratory infection. The waiting area was very crowded but it only took me 15 minutes to be seen. Much quicker than my family doctor WITH an appointment. Waiting was made as pleasurable as possible with lots of magazines, CNN on a hi-​def tv, water cooler, etc. The staff was very professional and considerate, including the receptionist, which others seemed to have a problem with. Since I have asthma, the physicians assistant, who was excellent, sent me to imaging to get a chest x-​ray as a precaution. Again, something my family doctor never did. As I stated above, I never had the issues some other people had with poor attitude, waiting, etc. AEIOU is very convenient because they are connected to Cooley Dickinson Imaging and affiliated with Cooley Dickinson Hospital. If x-​rays, imaging tests, etc. are needed, they are in the same building. The CVS is right across the street and all my prescriptions were sent in by the time I got there. If I didn’t live out of state I would make them my primary care physician. After picking up my prescriptions I went back to my hotel and slept, thanks to the medication I was prescribed. Love that cough medicine with codeine! I wouldn’t hesitate to use them again.

Dear AEIOU,
I was sent to your office today by Valley Medical in Amherst. The nurse was going to be phoning your office to inform you. Upon arriving, a lady with a twisted ankle was also entering your building (they had looked at your website first to make sure you were open on New Years Eve) for your services. unfortunately for both of us, we found a CLOSED sign on your office check-​in window.
I a writing to suggest to you that in the future, you have the professionalism and courtesy to post something on your website (ahead of time) and on Unilocal too, regarding the days that you will be CLOSED, or days that you will be closing early.
In addition, please do your best to inform the medical facilities nearby about the day/​s that you will be CLOSED, so they don’t send urgent care customers to your office when you are NOT OPEN.

I’ve been here six times before for a variety of minor problems, from strep throat to minor vision problems. The entire staff has been incredibly competent and helpful every time. The wait is usually negligible, but sometimes on the weekends it can be an hour or two. The office is very nice, clean, well lit and stocked with a variety of magazines. I really prefer this urgent care center to others in the area and travel from Northfield to visit this office. Highly recommend!

Aieou contacted me through Unilocal.They were very polite and concerned about the behavior of the receptionist. I must say I’m extremely impressed with the attitude and concern by the business manager. Perhaps one bad apple doesn’t spoil the whole barrel. The business manager was professional, polite, extremely apologetic and concerned about what happened with the receptionist … the P.E. was professional and polite as well. If your are able to deal with a nasty dispositioned receptionist maybe the actual caregivers would be professional.

My 11 yr old daughter broke her finger playing tether ball on a Friday afternoon and didn’t tell us. By Saturday it was obvious she needed to get it seen. Rather than pay $ 150 for an ER visit, we paid a $ 30 copay at AEIOU. All told, we were there 4 hours, enduring the over-​air-​conditioned, infomercial-​laden waiting room, but she got xrayed and splinted and was well taken care of by a friendly doctor and staff who really seemed to be doing the best they could with a rather full waiting room.
I don’t think I would go there with anything more urgent, like blood or something, but for a minor fracture it was just what we needed.
Bring a book.

I have never written a Unilocal review, but I had a scary experience here I’d like to share. I went in to be seen because I thought I had strep. I was told by the attending nurse that if my rapid test came back negative, it’s their standard procedure to do a second culture to be sent to a lab. My rapid strep test was negative, though I was not told this at the time (I found out later when I called). Instead of following procedure and doing a second strep culture, the doctor I saw told me I had an ear infection and sent me home with antibiotics for it. I did not get better. When I called the office for an opinion, they told me to «stop looking at my throat» and come in if I got worse. I did get worse, so I came in a few days later (and waited two hours to be seen). I found out that I had a severe case of strep that was missed because the first doctor did not follow procedure and administer a strep culture. I also found out that I had taken a full course of unnecessary antibiotics for my «ear infection». I now have to take another course of antibiotics. I have been sick and missing work an entire extra week due to carelessness and a lack of attention to detail. I was also told I couldn’t have a note for work because I’d be better in a day, which I am not.
Had my first doctor followed procedure, I would have been better five days ago instead of having the strep escalate in severity over the course of a week! This was a huge, inexcusable error that has had serious negative consequences for my body and health.
PS — There were infomercials playing on the waiting room TV. I politely asked the receptionist to change the channel to avoid infomercials, and after 25 minutes she did… only to change it to another infomercial channel — incompetence, or just passive aggression?

My experience in both the Amherst and Greenfield offices has always been excellent, timely, and friendly. The two PA’s that I’ve seen are extremely caring and compassionate. I’m always pleased when I leave knowing that I’ll be better soon. Thanks!

Never had a bad experience here. Sometimes when there’s a full waiting room the wait can be a bit long. I’ve never waited for very long, but the only times I’ve been there was for asthma related issues. I happen to see a different doctor when I drop by. I guess it depends on the day. The doctors are always very attentive and listened to all my concerns without dismissing any problems or questions I may have. Dr. Khama and Dr. Cary rock! I always feel better after leaving here.

The place was somewhat difficult to find and once we found it; the waiting area was crammed full of people. People were literally standing. The person I was with had an open gash that was bleeding; we waited over 2 hours to be seen! We would have been better off at the ER at least they triage. Horrible experience, this place shouldn’t be called urgent care, they don’t know what the word urgent means!!!

I really don’t understand why this place has such a low rating. When I went recently, there was hardly any wait, and the doctor knew practically right away that I had bronchitis. She brought me a breath treatment, ordered an x-​ray to check for pneumonia, and sent me home with an inhaler that worked really well. She and the nurse were both really friendly and explained everything very clearly. I was there once before for something else and had a longer wait, but that time the waiting room was full, so that’s too be expected. Overall, I’m super thankful I picked them over the emergency room!

Unlike the previous reviews my recent experience at AEIOU was very pleasant — the receptionists were friendly and Dr Ennis was great! She explained my issue and answered all my questions in a courteous professional manner. They billed my insurance and I left with my scrip, detailed instructions and informational sheets. Wouldn’t hesitate to go back when my PCP is unavailable.

Similar experience to the other reviewer. Waited 45min for a Dr. and we were the first ones there! Received a quick glance and a totally incorrect diagnosis. Total waste of time.