Enterprise Rent-A-Car

Website easy to navigate, reservations a snap, quick home pick up, vehicle upgrade at no extra cost, best rates. Why go elsewhere?

I have been renting from the American Fork location for over a year now. Each time I have reserved a vehicle well in advance of the date I needed it. I also have arranged to have a pick up for several of the reservations that I made. Each time I have made a reservation I end up waiting for 20 – 30 minutes past my reservation time to actually get the vehicle. I have signed up for their «rewards» program and provided all the information that they have requested, but still end up having to give that info again when I arrive. They are very quick to apologize, but after the 4^th or 5^th time of the same issues it feels very disingenuous. The staff then ask what they can do to make it better (just to get me our the door and what feels like a blow off to hopefully help me forget about the negative experience) and offer upgrades on my next experience or half fuel returns, but never really seem interested in making a real change to improve the experience. If I have made a reservation WELL IN ADVANCE then the vehicle needs to be ready, waiting for me to pick it up; not prepped when I arrive.
My most recent experience was particularly difficult since I had arranged a pick up at 7:30am and needed to leave town by 8:00 to make business appointments. The pick up did not show up until 8:00 and, true to form, the rental was not ready for me for about 15 minutes. The consistent difficulty with timeliness and disingenuous attitudes have caused me to rethink renting from here in the future…

I love renting with Enterprise. Every single office I’ve been to has been the epitome of customer service.
At this specific location the attendees were super friendly, professional and welcoming. You couldn’t get better customer service. Thank you gentlemen!
The car was clean and it was my favorite car to rent. The Sonata’s gas mileage was perfect for my in town travels.

Despite the location always being busy, the staff are very helpful, courteous, and as efficient as can be expected.

The staff was super friendly and upgraded my car for free because they did not have the car available that I selected online. Only thing was the car was not washed before i was given the keys, even though the agent offered to clean it for us, i just didn’t want to wait again after he already gave us the car and we were in it. Also they will charge you an additional 150 deposit on your card but is refunded after payment of rental is charged on your card and car is returned, didn’t care for that much. Hertz doesn’t do that when I rent from them.:(

Rented a car for a trip and had great service. No issues with the car which was clean. The midsize car I wanted to rent wasn’t available so they upgraded me to the next size at no extra charge.
Tiny operation. Expect to wait awhile for your vehicle if they are busy.

Ok. Better late than never! I rented from this agency multiple times in the past and they have been horrible from a customer service point of view and I have given them a scathing review. But I did rent from again (reluctantly) this past February 2015 for 3 days (Vegas) and they must have changed management because my rental experience was night and day!
The guys at the desk were friendly and for the very first time since I’ve been renting from them, I felt like they were valueing me as a customer and not someone they can up sell and make more $$ with. I have taken my business to Budget rental, but I think I might come back to these guys.
They had 2015 models available, the staff were friendly and helpful, the cars were on display on the side of their building for customers to see (& upsell themselves). The guy did try a little too hard to sell us protection coverage, but the overall experience was great! If you’ve rented from them in the past, try it again and let us know how your experience is. My return experience was just as easy, parked in the back and dropped my keys at the key drop.
This experience has renewed my trust in them and gained my business as well. I will try them again and see if this was just a dream or legitimate!

Stopped by because a car I had rented out of state had dirty window inside and the glass was fogging up. Few questions asked. They cleaned the glass and i was on my way.

Who rents you a car with the gas on empty! You rent the car and then you have to pay $ 65 to fill it up. Them you have to bring it back on empty. What a joke! Terrible customer service. Enjoyed the car but have a bad taste for the way they do it.

I used them about 2 months ago to rent a car for a long road trip/​business trip. They called me about 10 minutes before I was going to leave to say they didn’t have my car and would be giving me a truck (poor gas mileage). They said there was no way around it so I just had to accept it. Luckily a different car (a sedan) was returned before I picked up the truck and all was ok. I was surprised though that they didn’t make more of an effort to accomodate quicker.