Total Performance Automotive

Total Performance Automotive was a life saver! My car was rear-​ended during a very busy time with work. While mine was at their shop, I borrowed my family’s car… which then got rear-​ended while I was driving that. Talk about bad luck! They educated me about the situation, coordinated so much with my insurance, accommodated their time to meet my hectic schedule and even picked my car up! My bumper and tire cover have never looked better and they matched the paint finish perfectly. They also, out of the kindness of their hearts, offered assistance in looking at my family’s other car too. HONEST! GREAT WORK! HELPFUL! HIGHLY RECOMMEND!

Can’t say enough about Lisa, Chris & Tina! Lisa and Chris know everything about cars and work with you to get you the best price and give you the best options. I would return in a heart beat & will send everyone to them! My car turned out beautiful & I am so thankful for them.

Their name says it all! Who knew a tree limb falling on my truck would turn into such a good experience. From beginning to end Tina, Lisa and Chris had all angles covered. My 4 page estimate was explained to me line-​by-​line by Chris the night I brought it in. My insurance estimate came in low and I was assured I wouldn’t pay more than my deductible for complete repair. They came through with that and also worked directly with the insurance company to make sure additional damage that was missed by the insurance adjuster was covered. I needed a rental and Tina offered me very affordable options through a company that they work with and Lisa personally delivered the rental to me. They even contacted my insurance company to let me know what % my policy would cover for a rental. The work was done in a timely manner and very clean. I knew that my truck was in good hands from the start. When I submitted my claim, my insurance company informed me that Total Performance wasn’t one of their partner body shops and offered me others, but I stuck with them based on my initial visit and glad that I did. A very experienced, personal and professional team! My review might sound over the top, but I found them on Unilocal,have no affiliation and I’m happy to write this to add to the other excellent reviews. I never had a professional detail, but I would certainly consider it with knowing TP will deliver. I’d even buy them a beer if I happened to belly up next to them at one of the local bars. I’ve been in many customer service based industries and this was completely hassle-​free. I HIGHLY recommend making an appointment with them for your auto body needs.

My car was in an accident and I read good reviews about this place so I decided to give it a try. In the end, the car looks great, however I had some communication issues with the new office manager and the car took double the time frame quoted.
The owners are very nice people but I got the idea they had too much work on their hands. They moved my completion date back a few times waiting for more parts. I feel like the parts should have been ordered PRIOR to my car arriving (which was scheduled 3 weeks in advance) and ready to go so that any mistakes or waiting time for additional parts were not on my time. Initially, my car sat for days while parts were on order from Germany and as I struggled to get a ride around. (To be fair, the last part needed was not their fault but delayed completion an additional day.)
Every conversation with their new office manager was slightly frustrating — she was (overly) nice but just didn’t know what she was talking about. A vast departure from my initial estimate consultation with the owners. That in itself was very frustrating because I went from discussing the matter with the knowledgeable owners to someone that just had no idea once they had my car «hostage.» I understand people need to learn on the job but not on my car.
Before I took my car in, they kinda made it seem like it would be a super easy, quick job but once it was in there it seemed like there were a lot of problems and delays. Overall, good work but you may face some frustration in the process dealing with staff.

Excellent work and great people to work with. Pricing is competitive. I’d certainly use them again!

Went to Total Performance on the recommendation of my good friend. I had torn off a part of the underside of the wheel well. Took it to them and they fixed it right there for $ 45! It looks brand new! We have also gone back for other body work and they do an exceptional job! I tell everyone about them!

I wrecked the front end of my car on a Monday morning and got it towed to Total Performance that day. After explaining my financial constraints to Lisa, she helped me call my insurance and get a great deal on a rental. Later that day she personally dropped off the rental at my house. Throughout the week I was updated on the status of my car and different options for getting it fixed at price I could afford. They spent time price shopping for used parts and worked to find a solution that fit my budget. When I picked it up later that week their work far exceeded my expectations. They were incredibly thorough in assessing the damages and evaluating the overall health of my car. They were timely and compassionate throughout the entire process. I absolutely recommend their service. Great, hardworking, honest people.

In mid May I rear ended my car and after some unsettling and dissatisfying experiences trying to get a few estimates from some shops on Washington Avenue I went to Angie’s List where Total Performance had a lot of positive reviews. From the first phone call Lisa was informative and empathetic. She competently describe the process, the way in which shops work with insurance companies and why the estimates I had already obtained varied so greatly. She was patient as I considered my options and then decided just before a Memorial Day weekend I wanted to submit the claim and go with them. Lisa helped me arrange a rental and actually brought the rental all the way down to my house and picked up my wrecked car. There was no charge for that. She kept me informed of the progress and worked with me to close the claim out. Since then the repair work continues to look great. A great experience all around.

I cannot say enough good things about Chris and Lisa. They are personable, timely, helpful, understanding — the level of customer service here is truly unparalleled. When I wrecked my car last year, they came out to my house at night, in the snow, to give me an estimate. Then they worked with me to fix the car within my budget, at an unbelievably low cost considering the damage. Not only did they fix the car; they did little things like fix my dangling tweeters that I had been ignoring for years. Then they let me pick up the car after hours.
This year, when I knocked off a side view mirror, they continued to order and send back used parts until they found one they considered acceptable.
Finally, I wrecked my car again (I know, I should quit driving) and even though it was totaled and there was nothing for Chris and Lisa to repair, they called around junk yards for me to have the car towed and taken care of.
Throughout all of this, they have been prompt and kind, remembering me, asking about my family, etc. They truly seem to love their work and their customers, and I will never take my business elsewhere!

I had the most spectacular experience with Total Performance Auto Body. They are on a mission to educate people about their cars. Lisa and Chris focus on each client and are the sweetest people. They spent a lot of one-​on-​one time teaching me about the things that had been incorrectly «fixed» (aka botched) by an Auto Body shop I had gone to in DC. They fixed some scratches and a dent on the side of my car and have an eye for perfection.
They view themselves as artisans, which they are, but they also are extremely reasonably priced. They dropped off my car at my house, too! Wonderful business, wonderful people. Just go.

I’ve used Total Performance twice, and both times was impressed with their work ethic, their level of customer service (it’s true about estimating at your driveway and then picking up the car for you if you choose them), and the quality of the work. No one likes having their car banged up, but this shop does great work at a fair price, and in my experience is much more responsive than larger shops nearby.

This is the first 5-​star business that I wholeheartedly agree is deserving of 5 stars.
Chris and Lisa were amazing — very professional, courteous and attentive. They makes you feel like you are their only customer! I got referred to Total Performance and SO glad I did! Both are eager to help you every step along the way. They have no problem making extra calls (even to get your car out of PPA), to getting a car rental delivered to you, at there drop off/​pick up service, so you don’t have to go out of your way. (May I add, Kulp rental have excellent pricing!!!)
****I HIGHLY RECCOMMEND TOTAL PERFORMANCE**** BODY WORK, IF YOU WERE IN AN ACCIDENT, … THEY WILL BE AT YOUR SERVICE!
After being in an accident where my car was totaled,
Words of Lisa telling me «I will take care of everything (and she did), you have been in an accident and that is hard enough. I will let you know what is going on when anything changes».
Although I hope I don’t have to deal with another car issue, I will only go to Total Performance if a situation arises. This place is well-​regarded for good reason: first-​class service, HONESTY, care and attention. Chris and Lisa, thank you!

They did a fantastic job. A very personal experience, that made me comfortable the entire time was car needed to be at their shop. Very honest and genuine. I hope I never smash up my car again, but if I do, I’ll be taking it back to Total Performance. The ride back to my house when I dropped my car off was extremely helpful as well.

You’ll do What? Pick up my car at my house and drop off a rental? What next will doctors do house calls?
The owner Chris does the estimates wherever the car is — in your driveway, at your office etc. Then he drives a rental car to your place, you sign the papers and he tows away your wrecked car while he fixes it. He held the line to make sure the insurance company used authentic parts instead of cheap remakes. When I was there, they were working on my Camry, a BMW, a Mercedes, a mini-​van and a bunch of others so he does high end and regular cars. Great customer service, they did all the negotiation with my insurance carrier and got everything covered under the policy. I sent him a referral to a friend in Quakertown which is like 30 miles away and he did the same thing and fixed his car! He’s just awesome.