Toyota of Alvin

Love this place. After seeing some bad reviews I was a little skeptical to do business here. But I have to admit the service was great. I bought a 2010 Toyota Tundra while I was at work. I didn’t have a truck that day at work so they picked me up from work which was over a hour from them and took me home in my truck to sign paperwork. 2 months later I found myself getting a oil change, tire rotation, and a wash. I also ended up buying a 2016 Toyota Tundra. They took care of my 2010 for free and threw in some weather tech floor mats for my new truck. This service was great from sales and service dept. I’m definitely only coming here.

Zero stars! Definitely not a reputable dealership considering the salesmen and sales manager I tried to do business with.
Saw a Toyota Corolla online that I was interested in, and through considerable research, «texted» the online team to reach a Michelle Trammel, who assured me my offer for the Corolla was not unreasonable and would I be interested in coming down to see and test drive the vehicle? I said sure and made an appointment.
Got to the dealership and got introduced to a man (whom after calling to find out his real name) named David «Huggie» Huggins. He seemed to be receptive to my offer but the first red flag was wanting to run my credit even after telling him I was financing through my bank to get me a «better deal.» He tried to show me different vehicles but my heart was set on that one. Not much longer after I told him that, his demeanor changed and I knew he would not accept my offer, which he didn’t. I told him fine, I’ll leave.
I attempted to leave and he kept telling me «we can work something out» and proceeds to put me in front of some gorilla named Gabriel who (needs to NOT BE) is the sales manager who proceeded to try to argue with me about my price. Not only argue, but insult me and my intelligence by asking me «What world do you live in? What world do you live in that a $ 15 000 car goes for (my price)?» I told him if he wanted to argue he could argue with himself, where they proceeded to laugh.
I haven’t had such poor customer service from a Toyota dealership and especially from a «manager.» I called Toyota customer service and was speaking with Kelli Pope from Toyota of Alvin within the next few hours. She is SUCH a nice customer service relations representative but unfortunately her courtesy only extends so far, as neither the salesman nor manager seem up to speed with professional courtesies and only interested in marking up a vehicle past it’s retail value. What you guys at Alvin are selling, I’m glad I did NOT buy. Got the same car at a different dealership at MY price. Business in America = Those who don’t take no for an answer and come out WINNING, smiling, and laughing for giving my business to people who deserve my commission, not embarrassments to themselves and a reputable company!
Won’t be referring or doing business with this dealership and highly recommend avoiding it completely.

They not serious The manager and I got a deal then 1 mininte later the sales person come tell me deals off. Will not go and recommend. Nasty way to do business

Love this Toyota dealership! I go to this location whenever my car needs maintenance. The staff is really nice & super sweet. They have a coffee machine and clean bathrooms. However, I must say, that the wait time can be long at times.

Visited Toyota of Alvin a few weeks ago once my car hit 100,000 miles. Austin went above and beyond to make sure my car was in the best hands. I got a number of services done, and none of which were unnecessary or overpriced. I will definitely be back when I am looking for a new car. Ask for Austin!

This is the worst dealership I have ever visited! I called to see if they still had the used car I wanted there, a Toyota Prius V. They confirmed I did so I drove from Beaumont, to my surprise they had just sold it, really I asked to see were it was because finance cannot be done in less than an hour from when I called. It was a bait and switch attempt to get me there. Once there they try to switch me to a severely used prius hatchback with a shattered windshield then insulted me on the trade with $ 1,500 for my trade. I got $ 5k site unseen in DALLAS the next day at Sports City Toyota from the internet manager George Chinea who took great care of me! The worst part was they kept being aggressive and rude, I said the
value of my trade was $ 5,500 in that condition, the salesman Brian rudely said really? Is Kelley Blue Book going to give you a check for that amount? These are 4 square working con man do not go to «ALVIN TOYOTA»! Toyota should investigate this «sewage treatment center» of a dealership! Avoid Brian, the Hispanic guy in used cars!

I TRUSTED the Toyota name. I remember the new smell of my dads first brand new car. It was a Toyota. So when my friend kept calling me saying he was working there & could get me a really good deal on a car, and take my trade in I was all for it. I ended up not getting a Toyota but financed a 2007 Dodge Nitro from here June 14, 2014. Pretty much the worst decision I’ve ever made. I walked out of this place three times during the «negotiation» process. I should have trusted my gut and never let them hassle me into getting a car. there is ONLY one thing they are good at and that’s it is «Sales» They could probably sell raid to a roach.

However, Since I’ve had the car, it has been nothing but a huge 5-​year long headache. The car has been to service 3 different times since June 14^th. Today is Aug. 15^th. Majority of the time they’ve had it. I may have driven it a total of 1.5 weeks. The first time they had it (9) days. The next time (15) days and they picked it up THE EVERY SAME DAY IT WAS DROPPED BACK OFF TO ME ATFER HAVING IT TWO WHOLE WEEKS, now they’ve had it (10) days and counting. So basically they’ve had it almost a full month. I was told by (3) different employees that my car was never even inspected by service when it was traded in! The car is not even safe to be on the road with!!! Each time I get my car back it runs worse then before. The last time my car was returned to me, it could not believe that a Toyota employee drove 14.3 miles in that car and actually dropped it off to me, The wheel was heavy, the gas petal is hard to push! Something is not right. If I was the employee I would have turned around and took the car back to service. They have given me loaner cars and I appreciate that, even though they had me in a mini-​van that was messing up my dating life. But that’s a whole other story. My problem with Toyota of Alvin is this, buying a car is a really big deal, I am now stuck in a 5 year loan and stuck with a lemon. They aren’t even able to tell me what’s wrong with my car. When I call them, no one is able to tell me anything. All they tell me is, they will have someone else call me. They never ever call back. My second car payment is due today and I haven’t even had the darn car. do you know how unsettling that is? But since they already have their money from the bank, they don’t care about me, or my car. They just needed to get the car sold. I’m not sure why these sites make you leave stars, TOYOTA OF ALVIN DESERVES ZERO STARS! Ive left several messages for KELLY POPE she never calls back, I did talk to her once in person when she brought me out some Starbucks coffee, how sweet right? Well it was just water in a Starbucks cup. She told me she would get things taken care of but that was 7÷17÷14 and she hasn’t called me since. She just has my sales associate call me. I already have his number, address, and wife’s number, why do you continue to have him call me, if IM LEAVING MESSAGES FOR YOU!!! how does that make any sense? She’s a customer service manager? No one has called me after they picked it back up after they told me everything was fixed. I REPEAT, DO NOT BUY A CAR FROM HERE!