MHSRV

Called on the American eagle 45H they now have on their lot. Advertised all new tires. after a few call backs to salesman. find out tires were new in 2012 window fogged up in bedroom many lights out in the unit. Does not call back to respond to offers. Avoid these con artist at all cost. will be calling BBB to complain.

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I learned the hard way, don’t buy from somebody who will tell you anything to get the RV off the lot. If you are out of state, I would recommend you buy somewhere else. You have to check out everything they say, because you can’t be sure it’s true. (Owner Robert Brake told me this himself!) I hope my mistake will help you to decide not to buy there.

The after sale was the worst experience ever. The coach was not in working condition, it seemed to be in an accident and then patched and sold to us as a new. There where some aftermarket part on the engine and the sewer line was leaking. This business is very unprofessional and tries to intimidate with threatening to file lawsuits if we tell about them.

After several months of dealing with numerous dealerships and having to deal with negotiations on a fair price, we decided to fly out to Texas from Southern California because of their amazing prices. We were very skeptical going into it because of all the negative reviews on Unilocal but we took the chance anyways. We figured it couldn’t be any worse than the greediness we were constantly having to deal with here. We arrived to see our motorhome sparkly clean. Our salesman (David Garza) made it a point to go through the motorhome himself prior to our arrival to make sure anything that needed to be fixed was fixed. We began our walk through around the outside of the coach first. We didn’t see a problem. Then we did the walk through on the inside and all was well until they went to show us how the sofa bed opens up and a screw ACCIDENTLY made a slight hole in the leather. They felt horrible but it wasn’t their fault. It was the fault of the manufacturer. They promised to fix it where it wouldn’t be noticeable and so they did. You can’t even tell. When it came time to leave and begin our journey back to the west coast, something was going on with the generator. They figured out the problem (once again a manufacturers oversight) and they fixed it. The truth is, no RV is going to be problem free. It’s a house on wheels. There’s lots of things that can break, come undone, etc. but it’s how they handled those problems that made us very happy as customers. Their costumer service went beyond the bar to make us happy. Without a doubt, we will be back again to buy our next motorhome. They are an amazing company and well worth the long drive.

BUYERS BEWARE, I bought a new 2014 Georgetown made by Forest River from Motorhome Specialists that seemed to be in a accident or got wrecked at some point, then somebody fixed and patched the damage and they sold it to me as new. Sewer line was leaking, black tank not sealed to bathroom and microwave did not work when we picked it up. Later issues where that the bathroom started smelling because the black tank was not sealed at the top either, the main slide broke and a aftermarket part was installed on the engine. Manufacturer does not seem to stand behind their product. These are just the main issues among many other small ones that are to many to list
CHECK WITH THE BETTER BUSINESS BUREAU BEFORE BUYING.

If all you are looking for is a good price, this place is it. If you need any support or issues handled, then run.
Once money is exchanged, you are on your own. Questions? Good luck with the orientation. The orientation technician knew very little about our coach. By the time we got to the orientation, everything was on and working. They hid the fact that the slide outs buckle and clunk while extending. Fire place didn’t work. On drive home, moulding flapping in the wind. Windows opened by them selves while in transit.
Got home called them up. Nothing. Left several messages with:
Sales man
Sales Manager
Service manager
Receptionist
General Manager
Finally after 3 months, after being highly irritated and had to be abusive in my messages, the General manager responded in regards to my messages.
He then explained how they sell so many coaches and they have so many issues with them, that it’s no surprise to him no one was calling me back.
I finally had to deal with the manufacturer directly to address my problems.

This was the worst, most dishonest, and inconvenient situations that I have ever been a part of. It can only be described by detailing my experience.
Just like anyone else, submitted a price request and received a returned phone call the next day. I asked a few questions about the motorhome and specifically wanted to know what the typical insurance would be on a unit such as this since it was approximately $ 145,000 and if the unit had ANY flaws. I was very specific about this because I wanted a new unit that didn’t have issues that couldn’t be fixed before I arrived. He said that he had looked over the entire motorhome and it was new and in perfect condition. I stressed that I wanted to make sure that I didn’t show up after traveling by air and it not be the quality that I expected. He reassured me that it would not have ANY issues and that they would do a prep and detail it so that it would be ready when I arrive. He said that they would pick me up at the airport and because I did not need a loan the whole process would be very short and easy. With all of this, I put the gave him my credit card for the deposit, but told him that I needed to see the insurance quotes that he promised me before he could process the transaction. A couple of hours later, without receiving the insurance quotes, they charged my credit card the $ 2,000. I commented that they weren’t supposed to and wanted reassurance that they would refund it if the insurance became an issue. I continued contacting them for the insurance quotes, but kept getting told it was the holidays and they were trying to get the quotes, but it was taking longer.
I flew in and was expecting to be picked up promptly at the airport, but after continuous calls and texts that were mostly ignored I was finally picked up after waiting curbside for over an hour. I had called to speak with a manager, but no one seemed to have the time. I sucked it up and tried to shake it off, telling myself that I am here to buy and RV and I don’t need ever deal with them again if I don’t want to … after I get my RV.
The inside looked great, but was still being cleaned. The outside of the RV was still a mess. Seeing hand prints, smudges, scratches, and even a few small chips on it, I asked if they were going to have all of this fixed and how long it was going to take. They said «Yes» that they could fix everything and make it look new, like it was supposed to and that it would take about an hour. This is about 2PM now. I was skeptical and not happy, but I’ve seen good detailers fix worse.
Then we again waited over an hour for someone in accounting to be available so that we could pay.
We finished paying at 3:30PM so the motorhome should be done. We went back to get ready for our drive home only to find out that they weren’t even close to done with it. Not only that, but all of the smudges and handprints are still all over on all sides. The guy working on it let me know that there is no way to fix it and that the smudges and hand prints are actually under the clear coat and were sealed in at the factory. So now I have a coach that was supposed to be check and detailed before I got on a plane that would have to be completely repainted.
Still trying to work with them I asked how they were going to solve this problem. They said that I don’t need to worry and that the factory will cover fixing everything. I let them know that in order for me to take delivery and complete the purchase that I would need in writing that they would have the entire unit repainted, otherwise they just wasted a lot of my time and money. They said that they would get me the letter and they would be right back. They then came back to say that I should trust them and Thor would take care of it. After a big long speech about how they stand behind their factory, they didn’t stand behind anything, they hid behind them. No one at the factory was available and the dealer said it would be as is from them and fixing it would be the factory… but they gave me there word the factory would take care of it. I guess their word, is not good enough to put down on paper.
Now I was very pissed off and to the point that they should take the unit and shove it, but hay now that I was angry and it was 4:30PM the manager had time to talk with us. He was no help either. They wanted me to look at other units from other manufacturers, but they didn’t have anything similar. In addition, they wanted me to make the concession and switch to a different unit without any addition discount or help on their part. I even said I would agree to them ordering a new unit and me flying back out 3 months later when it arrives and the said that it would cost me more because it would be a 2016 model instead of a 2015.
At this point I was done with them, cancelled the purchase, and headed home. This dealer will say yes to everything and then you’ll find out how dishonest they are when you arrive and are stuck. I ordered locally for less money.

Today we were excited to finally go to purchase our new motorhome. When we arrived at the dealership we were free to look on our own which I loved. When we had some questions the receptionist had to call for a sales person 4 times. Finally when the sales person came he immediately started telling us about how many RVs they purchase from the manufacturers, how many RVs they sell a year. He was not concerned about our questions or our needs. We are struggling with the discussion to transition from a class A to a smaller Mercedes sprinter. We asked if we could test drive the smaller unit to ensure it would be a good fit. We were Rudely told we «could only test drive it today if we were willing to commit to but today and put a $ 1k deposit» We left very discouraged. Lucky for us there was a Mclains RV right down the highway. From the minute we walked in the door the attitude was so much better. The lesson I learned today price is not everything!!!

We purchased a new Forest River Berkshire, 40 foot diesel pusher in 2013. We called and made the required deposit to hold the coach until we could get there from Wisconsin in April. We were told that the coach would be inspected and prepared for delivery. That was on a Saturday. Over a week later on Monday morning, we arrived and began a walk through and found that nothing had been checked or prepared. They worked on it most of that day and half of the next day so that we could drive it away. I might have walked away, but they had my $ 5000.00 deposit that they said was non-​refundable, but could be applied to any unit I purchased.
By the time we got it home, two days later, we had identified over a dozen issues requiring repair or adjustment. The coach spent most of the summer of 2013 at the local Forest River service center (which, thankfully is close and very good) having numerous issues addressed. Some of them should have been found at delivery by the people who claim to be the largest retailer of this unit (like they would know what to look for) and some of them appear to have been poor assembly at the factory.
The price was good (don’t buy the Coachnet policy) but set-​up and checkout were terrible. We had a problem and called their service department at about 8:30AM and we’re called back at about 3: PM, after we had the issue resolved at our expense and had driven down the road.
Be careful here!

Bought an RV about a week ago. We shopped at probably 8 – 10 other dealerships prior to coming to MHS RV. Their sales approach is like non other. We knew what we wanted and we filled out a credit application. The salesman, Robert Easley, never hounded us for a deposit until we were approved. Their prices are ridiculously lower than every other dealer in the country. Very Very please with Robert and the finance MGR, Sesty.
A week later we found a lot of things that needed to be fixed (I guess this is normal when buying an RV.) JP in service worked us in considering our time restraints. He promised our coach would be done in 4 days. Less than 24hrs later he calls and tells us that everything is all taken care of. Thats first class service!
I do not work for MHS RV as I am an Insurance Adjuster full time.

Not a good experience. Pushy sales tactics and lack of customer service after the sale. Once they had sold me the RV, they handed me the keys and walked away… no instruction, no help with questions about how the RV worked, and they wouldn’t or couldn’t help me with minor warranty items on the RV I had just purchased!

If I could give «no stars» I would. Called the dealership from California and had a long conversation with the salesperson about what I wanted. Couldn’t decide betwen the Entegra Aspire and Anthem and felt that I needed to drive them to decide (based on the different suspension and vehicle weight). This was VERY clear in our conversation.
So I drove my current motor home out from California. That’s right, that’s thousands of miles. After a little tire kicking I was told by the salesperson that their policy is «no test drives until you commit to purchase». Can you imagine? Does anyone buy a $ 300,000 plus item without knowing if it works? How was I to decide which to buy without the test drive? This makes NO sense! I appealed to management and they stood fast. I don’t like hard sale tactics and this was the worst I’ve ever experienced.
Find another dealer, these guys aren’t trustworthy BEFORE the sale, they certainly won’t be after the sale.

Huge inventory. Price variances are huge, from 2 million down to $ 30,000.

BUYER BEWARE. Bought a pre-​owned coach. Had been looking for an Essex in my area for a year. This was the closest I could find one. It was a costly mistake. We were told many times that the coach had been inspected and everything was in working condition. I get the coach back home. Chasis batteries are dead a day later. I have the batteries checked at a local dealer. Batteries were 4 years old and never been checked. Original tabs on the water refill caps. So the batteries had NEVER been properly maintained. They said they were checked and held a charge, no way. HWH jack control panel had to be replaced before we could put the jacks down. 2 windows wouldn’t seal. You could see adhesive from where 2 windows had been duct taped down so they would stay closed. Wheel hub cover came off on the ride home. Had to put $ 3000 in a coach I just picked up.
The pictures and description didn’t match the coach. Looks like the unit was used as spare parts. Picture showed a Bose wave radio in the bedroom. It was missing, nav system pictured was Pioneer, the system when we picked it up was a Jensen.
As the auctioneer says, «You bought it!!!». They don’t deal with you after that.

BUYER BEWARE ~!! A motorhome is a big ticket item. Lots of eww’s and ahh’s! Hard to take it all in.
Our first trip here We drove over from Houston in a Class A diesel pusher and they seemed helpful. lots of cold water, lol.
Our Next trip, for test drive of a preowned coach we had been researching for possible purchase. again seemed helpful; they were busy assuring us that everything had been gone over and any problem taken care of !!
Soo, Make a list & check it twice!
We have never been successful getting them to follow thru with any problems after sale. NOT EVEN BASIC INFO REQUEST .
However The manufacturer has been helpful.
BUYER BEWARE ~BIG differance after sale completed.