Rooms To Go – Altamonte Springs

This place has the most unprofessional staff I have ever seen. I have been to this location several times. Each time the salesperson acted like I was doing them a favor by being there. They were unable to answer any of my questions and were very rude about it. Their’ priority seemed to be getting back to socializing with their coworkers. This place needs a total staff overhaul. Went down the street to another store and purchased my living room set and king size mattress. WORST FURNITURE STORE IN ORLANDO!!!

Do not buy Cindy Crawford furniture at Rooms to Go. It has been a nightmare for me. 1^st, the base of the sofa bed and chairs were cracked. When I received an exchange the new furniture has a foul odor, smells like rotten milk. Now I have to deal with them again, hoping that on my second exchange I do not get cracked base and foul smells. Their manufacturing company does not care about Quality Control. Cindy wake up your furniture is being improperly manufactured! Your reputation is at stake!

Our sales person was great, however the delivery was a joke. They put the glass table top on crooked (three delivery men) and didn’t put the feet on the love seat. The feet had to be sent in the mail and then it took two weeks for someone to come and put them on. We decided we hated the glass table and they didn’t want to exchange for a different table. Horrible customer service and they don’t live up to their customer’s satisfaction. Look else where when purchasing furniture!!!

VERY poor quality furniture and very expensive for what you get. One of the legs on my kitchen chair had a nail sticking out of it! Both legs on one of my chairs are loose… I’ve only had them a year! Don’t buy here. VERY bad customer service and delivery people.

first off i am a 60 year old black man/​no pants hanging off my butt etc. so why is it when i came in the store on 06÷09÷15 at noon the two sales people (both latin) got up and moved away from me like i had ebloa. two other people came in behind me, which they the sales people greeted, this has the to be the most racists place i’ve been into. note: if your’re black stay away from this place, they will only make youy mad. oh by the way went to original mattresss and purchase my item, and was treated with respect. in short rude and racists staff.

Was in there for 45min or so. During this time Not a single associate greeted or offered help… When we finally approached an associate for some questions about their product, he had no answer and suggested we speak to someone else and seemed bothered that we pulled him away from the employee chitchat circle. Are you serious? Needless to say we were turned off and walked out… What a waste of time.

Everyone that works there has a bird brain and they are all remedial. You’re better off buying a furniture set from Craigslist from a serial killer. They all need to be laid off to understand the concept of customer service and professionalism while pan handling on the road. I hope one of the idiots I had the pleasure of dealing with gets fired from failing a drug test.

After you make your purchase you are on your own. Good luck. I purchased my bedroom furniture and express delivery. First delivery of my bedroom furniture 90% damaged. Then the second delivery never received a heads up they were coming until they were 11 minutes away. I was at work. So no delivery. Third delivery night stand still damaged. After the second week I never received a call to reschedule delivery or a call from the regional or corporate as promised by the store. So I called to get a refund. The store told me to call the call center the call center told me to call the store. When I asked the store for the regional information he told me they can barely ever get a hold of their regional and he may not call me back. After express their dislike with their regional manager I called the corporate call center. After speaking to numerous supervisors and weeks and weeks of calling hey finally agreed to pick up and refund the nightstand.
Worst costumer service experience I have ever experienced. Totally disorganized and company fill of lies.
Trust the reviews because it will happen to you!

Rooms to go where you have to pay no interest for 5 years after you buy any furniture there.
This location is pretty big and has tons of furniture, you can get anything from a bed set to a furniture set or a dinning room set, there prices are a big expensive but they do offer a lot of warrantee and delivery.
The lady who helped me out was very nice and friendly and even though I arrived when they were almost close she was still very polite and helpful and took her time helping me out and explaining everything.
Good place to buy a living room set or dining room set but not much of choice in beds, I only saw a very few available.