Boston Diagnostic Imaging

Bad service, poor, poor really crazy!
They don’t care the people, just $ $ and your insurance.

I do not think I will be back to this facility for any imaging/​Xray services. My appointment was 1pm with in a check in at 12:30 pm. The front desk was not very friendly, I stood there for probably 15 minutes before someone actually acknowledged me and asked me to wait a little longer. After going through all the pages on the questionnaire and filling out the paperwork, I was asked to wait to be called in.
I know there is always a wait when going to any kind of medical facility; but I waited approximately 1 hour, from the time I checked in, which was 1230 pm to the time I actually got my ultrasound. I have been getting this same ultrasound for years, this was the shortest amount of time taken to complete the ultrasound (approximately 15 minutes).
In all honesty if I should have read the reviews before making the appointment because they are very accurate. To make matter worse, I just read an article about their diagnostic mammograms not meeting the FDA standards which is quite worrisome.
Save yourself some time and go somewhere else.

Do not go Boston Diagnostic for mammogram. I just received letter that their machines are not up to standards. So the diagnostic mammogram did not meet standards that I had last year. They are awful about making you wait for results too. I had to wait days for my results when the information was available that day!

Ok, I really feel the need to write this in hopes someone can address the poor experience I have had here at Boston Diagnostic in Altamonte.
Four windows to check in and one person checking people in. Yet if your there for something other than what that one person checks in for, you need to check each window for a descriptive and try and get their attention. I personally find that this system is ridiculous in that I have to show all those people waiting what I am there for. Then I have to verbally say why I’m here and discuss my situation…. Not once but twice. Discussing why I need to get a repeat mammogram in front of the entire staff and waiting room of people is so unprofessional. After that embarrassment you need to turn and find a seat… EVERY SINGLE SEAT IS FILTHY! And no hand sanitizer. This place is very disorganized the staff are seemingly nice but brought professionalism to a lower standard.
In fairness to the scan and my tech I will say everything went well and my tech was Very very nice. Actually I would say both Techs I had were great. I like the location of this place and would like to continue to use their services but untill some basic improvements are made I will look elsewhere.

I had 2 experiences with Boston Diagnostics. First was a mammo/‘ultrasound due to a lump in my breast. Mammo was quick and then I was moved into a cold closet (tiny dark waiting room in my napkin top) and waited for over 45 mins. The ultrasound tech says, «yeah, we are double booked today.» How is that now my problem? It took 2.5 hours total. Then the radiologist suggests an MRI for more info. What? So I schedule it. It takes 2 weeks for my appointment. I get a call the day before my appt and they say it is going to cost $ 682 for my co-​pay. I say I can’t pay that. She says since I will be self pay it will cost $ 250. I drive to Altamonte Springs at 7:30am for my appt and the lady at the desk tells me it is $ 500 and when I say I can’t do that and share the convo I had the day before, she says it is $ 500 and never offers me a payment plan option. Most people there don’t like their job, or perhaps the company they work for. I will take my money and breasts elsewhere– to a company who has compassion and cares for their patients. Don’t waste your time in your delicate situation of needing accurate info and kind staff.

Wow. What a horrible example of a medical facility. Absolutely no client communication. The front desk staff are un-​compassionate, and seem disorganized. I’ve had a couple of instances where I needed to make an appointment for something and they never «received» my referral, after reaching out to my physicians office, it was initially sent. It’s a constant back and fourth battle to even make a simple appointment, or get any information about your records. I will never be back to this facility again.

Friendly medical staff, check-​in area could be better #BizOrlando #Yelp100

I think they are a very dishonest company and I would highly recommend finding another facility to go too. Employees are rude and got no help from manager (Tina)

My son had x-​rays taken here twice within 3 weeks for what turned out to be pneumonia. The first time was 4 stars, in and out super fast. The tech was nice enough and even with a wiggly kid he got his shot in one try.
The second time we waited and waited, eventually everyone else (even those who came in after us) had been called and still we sat. Finally when he were called back they apologized and mumbled something about the tech taking their lunch break. Great!
To make up for it the lady that helped us got my son some stickers and both of us a lead vest to protect what wasn’t being x-​rayed. Oddly, we didn’t get one to wear the last visit, hmmm… It took two tries this time to get the shot but I can’t blame it on the tech but my 15 month old!
The first visit there was some confusion about whether or not his results were called in to my doc. The doctor said they didn’t get them, the lab said they sent them right away. No problems the second time with delivery because I hand delivered them.