Public Storage

Nicole was amazing she explained everything we needed to know she was very friendly and helpful

Nicole was very helpful. Explained everything thoroughly and took a lot of time to help me understand how to store my things. Great winter specials too!

Kenice was AMAZING! She got us a storage unit right next to the elevator so it’s very convenient. She was so helpful and very personable. If I have to go get a storage unit again in the future I am definitely going back to Public Storage!

They only get one star because I can’t give negative numbers. Do not do business with this place. They are dishonest, disreputable, and dysfunctional. The place is always dirty. The elevator never works, and the automatic doors don’t work half the time. The sidewalk leading into the building is all broken up, so it’s hard to wheel a dolly over it without dumping your stuff off of it. They never have any carts. I lost my key and needed the lock cut off of my locker. I had to put in a formal request for the site general manager to cut the lock off. 2 weeks after I put in the request, it still had not been removed & I was paying for a locker that I could not access. Eventually my son was able to cut the lock off of the locker, which he did in full view of the cameras, and no one in the office took exception to what he was doing. It could have been anyone breaking into my locker. He went in to pay his bill one time and was told that they had discovered his locker closed but unlocked, and they had opened it to check to see if it was actually being used. Apparently he did not slide the mechanism into place before locking the lock. No one called him to tell him the locker was unlocked, nor did they put their own lock on it to keep his belongings safe. The rate they advertise has all sorts of strings attached. There are all sorts of hidden fees. the building is supposed to be climate controlled, yet it was about 85 degrees in there. When I called corporate to tell them about these things, they didn’t care. Nor do they care about the fact that there are never any carts to use to move your belongings in or out. I vacated one of my lockers on the 15^th of the month. Yet I still have to pay for the entire month. if I did not have so much stuff in there, requiring me to rent a truck to move it again, I would vacate my locker and move it to another facility. in theory they are cheaper than u Haul, do not actually when you pay all of their hidden fees. U Haul is a much nicer facility and actually has a loading dock that you back your truck right up to, making unloading much easier. this place is a joke. Save yourself some hassle take your stuff elsewhere.

***STAY AWAY FROM THIS SHADY LOCATION!!!***
I wish I can give them a negative review. $ 1 for the first months rent is really NOT $ 1. First the two black women force me to get an insurance on the unit stating that if I do not get the insurance, they will NOT let me rent. They also said that I needed to by their $ 20 pad-​lock.
After all that’s said and done, the first month’s rent came to $ 39… They never told me that there’s a late fee after the first 6 days of the next month, all the mentioned is that after the 6^th day they charged full rent and plus the $ 20 late fee. I disputed the charge and the lady that rang me up said not a problem, I looked at the receipt and it was over $ 110.xx for the next month — the fee of $ 20 was included along with the $ 9 additional insurance charge that I declined — and signed the paperwork for.
If you like getting scammed, lied to and love dealing with head ache — then this is the location for you. But please, do yourself a favor and AVOID THIS LOCATION AT ALL COST!!!

Beware of their offers. They raised the rent on us within a year, after we moved our belongings into one of the storage unit. They promise that their rates are low and entice you with all sorts of tricks, and once you have the movers move everything into the storage unit, the rates go up! And when you try to call them, they pretend that your unit is not with this particular Public Storage. You will have to drive to their office if you want to talk about anything… very poor customer service.