Wells Fargo Home Mortgage

I used Tina Grady of Wells Fargo (Alpharetta) on the advice of my realtor in Fannin/​Gilmer county. She was the best and very helpful and responsive throughout the loan processing. I love the mortgage tracker tool that allows you to see that status ²⁴⁄₇ and upload documents for the loan. It was a good rate and I would use Tina Grady again for any mortgage need. I was leery after read the other reviews on this site, but I am so glad I listened to my great realtor, Scott Nichols with Caldwell Banker High Country Realty Blue Ridge GA.

I have been a customer of Wells Fargo since I started college and when I decided to buy a home 6 years later, I knew I wanted to use them for my mortgage. I am not loyal to Wells Fargo for their customer service or anything, but decided to use them so I could monitor my bank account, credit card and mortgage all in 1 log in. I was surprised at the customer service I would receive.
Let me first say that if you happen to use this branch and get Lisa Leblanc as your loan officer, you won the jackpot. Lisa really went out of her way dozens of times to ensure that all my questions was answered. My comfort during the whole process (as a first time home buyer) was always her number 1 priority. For her to make me comfortable was not an easy accomplishment! I wanted all my options from a 15 year loan to a 30 year loan or about having a co-​signer on process or even on multiple properties. She worked with me every step of the way, answered all my emails (even during the weekends) within an hour or two of the sent time stamp.
Lisa was always looking for ways I could save money and found some employer gift programs through my company. You CAN NOT beat that kind of service. The home buying process is over and I thank Lisa Leblanc and this branch for helping me. I am looking forward to working with this team again when I go on my next big real estate adventure. :)

Incompetent. Conniving. Secretive. Deceptive. Clearly not the words you want to hear when talking about someone you are using to help secure your home. It is impossible for me to imagine a worse experience in dealing with a mortgage company. The shocker, we are already banking customers and have another home mortgage through them. Our loan officer John Redmond was completely incapable of handling his duties and it clearly showed why when I asked to deal with the branch manager max stone who proved to be less capable. I cannot think of anyway these gentlemen could have showed less concern for our loan, the stress load they placed on my pregnant wife, or show enough self respect to feel like they could actually accomplish what they promised. Save yourself the stress, headache, and frustration and tell your friends never to do business with this branch.