Spa Sydell – Alpharetta

Literally, I just got hung up on from the Manager, Sarah
at the Alpharetta location after she found out that I was using Groupon’s that I received for Christmas. She stated that they had 2 openings tomorrow at 1:45pm and would be happy to see us. I stated honestly that we were given Groupon’s and would be using them, as they expired on the 29^th. She then stated they could not see us at 1:45pm. When I asked why, she stated” they are at their max”. I asked to speak to the manager, and she rudely stated she was the manager and hung up on me. Customer experience is the perception customers have of Spa Sydell, built through every interaction with every representative. The better the customer experience, the more likely a customer is to remain loyal and promote Spa Sydell to other potential customers. I would not recommend anyone to go to the Alpharetta location with the customer experience I received. After reading further review, Sarah seems to be consistently rude and continues to hang up on potential customers. Spa Sydell should not allow this type of behavior.
POOR Customer Experience.

I have never experienced customer service this poor. I was overcharged and called to let them know about it. call number 1 a receptionist named Sarah answers the phone. placed on hold for 30 min. So I hung up figured I was forgotten about with no real problem at this point. I call a second time. sarah answers again. I state my problem. and she was completely rude over the phone and told me she was too busy to take my call and placed on hold for 30 MINUTES AGAIN… then hung up on. I call back a 3^rd time. at this point I am clearly disappointed in the way this is being handled. A woman by the name of Meghan picks up the phone and is absolutely great on the phone and said there was a shift changed and sarah is now gone. Im assuming sarah just wanted to get off work and could care less about my experience as a customer. Meghan said she would call back when she could. As a business owner myself that deals with the general public everyday. I can totally understand a customer overload and feeling a bit overwhelmed. My main complaint is that it has now been 3 days. I am still waiting on a call. This place is more of a hassle than a relaxing environment and with all of the great spas out there at half of the price as this one I advise strongly to STAY AWAY from this one.

The massage and manicure was great. In fact my manicure by Mi was amazing and this was my second time coming back to her and I planned to be a regular of hers. Unfortunately, the customer service was so HORRIFIC I will never be returning to any Spa Sydell again. I had a groupon purchased for me for a massage. I have an 8 month old so I was excited to have a relaxing day for the first time since he was born. Services were great, but when I came in no one told me where to go or offered me water, tea, etc. which is what I expect would happen when a person gets there. Then she wanted me to give her my gift certificate right away (that I had left over from last time) which I thought was a little strange. After my manicure no one told me where I needed to go afterwards so I went back to the front desk and she said in the bathroom and then wait outside of it. Arnt you supposed to show them personally around especially if it’s their first time? Guess not. After my massage I went up to pay and she told me I couldn’t use my groupon because it wasn’t booked that way. Which was a mistake on their end because it WAS in fact booked that way. I informed them immediately. I tried to fight it but I guess the customer is never right in their case because she kept telling me it was my mistake. She «ALLOWED ME» to use it towards the amount. And when I tipped, she said I have to do a $ 17.00 minimum. WITH ATTITUDE. Excuse me?! I didn’t even get to use my actually groupon for its full purpose!!! Afterwards, I told my fiancé and he was upset so he called. Was put on hold after telling her the situation (same women) for 25 minutes, he hung up and called back and she said sorry you’ll still have to hold, was put on hold for 15 more minutes ONLY to be hung up on. After that, he called back and the women said she didn’t know what he was talking about because there was a shift switch. So now we are waiting for someone to call us back… so disgusted with the way they treat paying customers. NEVER go there.

Had a massage and facial today with a great experience. 4 stars for the service but the environment could be better in areas. Unlike other reviewers, no one asked me to buy anything additional, the service rooms were clean from what I could see and the personnel were extremely professional. For a spa, it could have been more chic and the lounge area where you wait for your next appt could have been cleaner. Looks like some upholstery cleaner is in order for that space.
Overall, the service personnel made up for the environment.

I come here for massage service, everytime I remember, and this last time, the service has been great. Quite honestly up to my last visit I hadn’t been here last in 5 years or so, my memories of what it was like 5 years ago was good so I booked in. This last time I had Trudy, and as I preffer deep tissue she was firm with her hands and detailed in the massage, it was a 4 star.
The building is now officially OLD. Like, 90s old and never been renovated. It’s possible it’s not been cleaned in that long, either, which is sad for a spa. There was actually peeling paint on the wall of my massage room. They have a steam room which is a plus but it’s a little dirty, confined, the robes and the towels are very old (the towel I was initially provided in my locker was ripped!)
I wont go back here, unless it’s to run in blindfolded, get service from Trudy, and run back out. But for the cost, I’d just find some place better.

I needed to get my eyebrows waxed desperately tonight. I typically choose to get them done at spas/​salons rather than nail places because I break out more at nail places when they do it. Something about the wax. Anyways, little Miss Kim is the sweetest lady I have ever met. Was so very nice and did a marvelous job. My eyebrows look amazing. It didn’t hurt and she spent extra time on them. I will be back for sure. Highly recommend. Looking forward to a facial there soon!

No, no, no! I only went here– with hesitation– because a friend had a groupon she needed to use up, so we made a girls day of it. I did not have a groupon; I just booked direct to tag on at her appointment time that day. It was last year, but this was such a horrible experience I would be remiss if I did not warn others away from this place.
First: ambiance. I have a real problem with places with «spa» in the name, but have all the class & employee skill level of a walk-​in chain hair «salon», if you know what I mean. That’s no salon, and this «ain’t no» spa.
I paid full price for a hot stone massage. We will call my massage tech «Big Bubba». After waiting a while in the entry and then being sort of herded around to the steam room and left for long while, finally Bubba was ready to do my massage.
The room was silent. I had to ask after a while if he had music. I guess he forgot to turn it on… No aromatherapy or scented oil was offered (even for an up charge). And Bubba had fascinating opinions about which areas I should work out. I kid you not. I already did not like Bubba, but Bubba weighs 3x what my skinny self does and he is obese, so I was super annoyed that he would offer criticism of my physique when A) I’m a freakin’ supermodel compared to him and B) the massage I’m paying for as a treat to myself should never be interrupted by the obese masseuse talking, let alone telling me about what my workouts should focus on. … You can’t make this stuff up!
But my biggest issue of all with Bubba was that a hot stone massage is always the most expensive type of massage. I know, because I always get them at every spa I go to. So when I realized that Bubba’s idea of giving a hot stone massage is for him to place a hot rock on me and do lazy feather strokes, I explained (shocker– Bubba did not ask before beginning what amount of pressure I prefer, as masseuses who give a flying fig normally would), that I like deep tissue massage with the hot stone. And I especially needed it in my neck, please.
So Bubba basically tells me that if that’s what I wanted I should not have gotten the hot stone massage, and that «people book hot stone and don’t know what they actually need». Which is total BS, because I have had hot stone massages at top notch «real spas» like Château Élan and the Chuan Spa at the Langham in Boston, and many smaller spas too, and have never had someone refuse to accommodate my wishes as to what type/​pressure of massage I prefer with my hot stone.
And, I paid for the most expensive massage that is offered. So, call it whatever you want to call it, Bubba, but just give me the massage I am telling you I want. It’s not like I booked a cheaper Swedish then asked for hot stone. (Most people who like hot stone are masochistic enough to also like deep tissue anyway-​duh– you are paying someone to place scalding rocks on you ffs!) …
So, the whole thing was weird and he placated me in a very, very minimal way with a tiny bit of deeper tissue neck work (sort of) and that’s it… Back to minimal effort/​pressure from Bubba.
This was a total waste of time and money. Not chic, not relaxing, not indulgent, and absolutely the worst masseuse ever. I just wanted to get out of there so my friend and I could go drink mimosas. I would not go back there even if it was free.

I called to book a massage and asked for the next available opening as I am very flexible. The receptionist said they had nothing Saturday. I said when is your next opening and she could not give me an answer. She just kept telling me they had nothing available. It sounded more like she didn’t feel like looking for it and clearly didn’t want any business. So mission accomplished receptionist. Never calling here again.

I was over the moon to get my first Brazilian, lol, actually I was scared to death.
The process went very smoothly (no pun, intended) thanks to Ms. Jo.
Spa Sydell is always clean and soothing, so that part was covered. Jo was very understanding and patient with me, especially since this was my first time having this intimate area waxed.
I am not going to say it was the most fun thing I have ever done but I imagined it being waaay more painful. Jo is the trainer at this location so her experience and technique is above par. When I return, I will only book with her.

I really like this place. I checked in fairly quick, was led to the ladies changing area where I changed into a robe and slipped on some slippers they provided (the only gross thing was that the slippers were still wet – they cleaned it by rinsing it off I guess?).
The massage lasted the full hour. Yup, I really did time it. Nothing is more annoying then showing up early, paying for an hours worth of a massage, and coming up short.
I would only deduct 1 star because they do like a sales pitch prior to the massage. I’m not trying to buy anything else, I just want my massage!
Other than the whole «trying to sell oils I don’t need,» my masseuse was super nice. She really worked out all the kinks in my neck. Afterwards, I showered off all the lotion/​oil leftover on my body from the massage. It was great — they provided like a hair dryer and everything.

I’ve been used to visiting the Dunwoody location maybe once or twice a year, but thought I would change it up since I moved. There were a lot of differences that I did not care for (no steam room for one) but the overall experience kind of ruined it for me. My massage therapist was good, but I’ve had better. The décor in the hallways have seen better days (falling down, peeling paint, etc). My appointment was scheduled for 10am. I hate being rushed and I wanted to take my time filling out the paperwork and changing into a robe, so I arrive at 9:45. I walk up to the door and behold — its locked. I see a woman cleaning the glass and she taps on her wrist where a watch would be present and shakes her head. Great, they aren’t opened. I go sit in my car and try to call the inside to figure out whats going on — no answer. A little before 10am, another car pulls up and a woman goes to unlock the door. The woman who was cleaning glass pointed towards me and the manager comes out to greet me and asks if I have a 10am appointment and then invites me in. All the lights are off and shes running around turning them on, turning on the music, getting air fresheners, filling up the water pitcher — typical opening duties. She starts on all the voice mails while I’m still sitting here wondering what the heck is going on. I guess she finally remembers me and asks me to come to the counter to fill out paperwork and I eventually get the opportunity to change into my robe. It’s about 15 mintues after my appointment time and I see a woman running for her dear life into the building. The manager informs me that my massage therapist will be right with me. I don’t see how anything from this experience could help me relax. I’m totally understanding if some of my time is shortened because I’m late — I know there are appointments everyone has to keep, but when I’m waiting over 30 minutes and being ignored, I expect my full treatment or something to make up for it… or even an apology. What a disappointment.