Smiles on Main

Absolutely horrible experience! Horrible bedside manner, horrible office manager. Tried to have a crown paid over $ 600 of my portion no telling the insurance portion and it wouldn’t fit so he «made it fit» much to say had to have the tooth removed. Office manager said would be reimbursed for crown. Three months trying to get in touch and they tell me no that that goes to the dentist for his prep work??? Really? Don’t wait your time

If I could give negative stars, I would. I’ve been going to Smiles on Main now named «Lifetime Denistry» for about 7 years. It finally took today’s visit to realize how they beat money out of me since I’ve been going. I’ve had numerous filings, issues, crowns just to name a few and never got a second opinion. My current plan (which I’ve been told insurance will not cover one dime of it) is 3500.00 and they’re waiting for me to pay at least ¹⁄₃ of that to get started! Why wasn’t something this important shared with me I advance?!! I can count numerous occasions when I have called and scheduled an appointment over the phone, told them the reason for my appointment yet when I arrive I’m asked what’s the reason for my appointment. They do business backwards! DO NOT, DO NOT, do not waste your time or money.

Terrible Terrible Place! I got my impression done for my night guard three weeks ago and the insurance claim has already been filed. Today, I’m back here to redo the impression. APPARENTLY, my original impression broke and they failed to contact me to get it redone. But they still had the urgency to file an insurance claim for it right away. Note this is one of MANY incidents involving money. He claims insurance covers less than they really do. Like other reviews have mentioned, he’s definitely in it for the money.

Negative stars too. This is our last visit. Quotes are wrong and do minimal research about coverage with insurance. Doc and office staff are horrible. Donna tries to be nice. They are rebranding to Lifetime Dentistry so beware.

If i could give this dentist negative stars believe me, I would! He is most defiantly in it for the money! I did not want my braces on anymore so I asked if he would take them off. He refused until I paid in full the whole cost of 2 years of braces. Finally I agreed to this obscene term and went in today to pay and get them off. I did not want to deal with him EVER again! when I arrived for my 10:00 appointment at 9:50 I signed in and waited… and waited… and waited. It was an HOUR until they brought me back. When they finally brought me back I waited an additional 15 minutes in the dentist chair. THEN the hygienist came and told me to take x-​rays. I almost refused as at this point I was so mad at this dentist I just wanted to walk out. But I took the x-​rays and asked why I need them. She responded they were for the doctor’s records… I then waited again for the doctor and he took off my braces. Then at the counter they had the nerve to charge me for the x-​ray!
This is absolutely THE worst dentist in Alpharetta! I am never returning and I suggest neither do yo!

I switched to this dentist for insurance reasons, and wish I had researched more before going there because I had nothing but trouble from the beginning. And I also feel like they tried to nickel and dime me for unnecessary stuff.
The first time I came, the hygienist had called out sick and they could only do my x-​rays at that appointment. No courtesy call to reschedule or anything. I literally just showed up and found out they were short staffed. I was a senior in college at the time, and was home to do several doctors appointments and maximize my day away from campus and studying. Needless to say, I was really upset that I had to came back a second time for a routine procedure, and this office wasn’t exactly convenient to campus. When I did come back for the second half of my cleaning, the procedure went well, but I found out they had some of my personal information documented incorrectly in their system. And explaining what they had wrong to the ladies at the front was… Difficult to say the least.
The last time I went, I was given a $ 10 fluoride rinse to use. Thinking it was included with my procedure, I took it without question and got a shock when I checked out. No explanation from the hygienist, I was just told to use it, and further informed that I could «refuse» it next time. Regardless, that should be explained up front.
However, that wasn’t the worst of it. When the dentist came to do the exam, he tried to use some machine that has lasers that find cavities. The first machine was «giving bad reads», and asked for a second one. The second one «found» some cavities and I was told to schedule an appointment to get them filled in, and that it would be expensive (I want to say about $ 150, but can’t remember exactly). Before I did, though, I called my old dentist, who is a family friend, and asked if he could give me a second opinion. Thankfully, he was able to work me in and didn’t charge me for the visit. Within thirty seconds of looking at my teeth, he scoffed and said this dentist was wrong. I called Smiles and told them I wasn’t coming in and to send me whatever charges I owed for the cleaning. That was the last time I heard from them. Oh, and I haven’t had another dentist mention anything about cavities since that incident at Smiles.