Old Navy Clothing Store

I used to be a very frequent shopper at Old Navy until this past month went I visited this location and was baited and switched at the check out line, which is very ILLEGAL. I was ready to give the check out girl my payment, and she went on and on about their rewards frequent buyer card program where if I am a frequent shopper it would benefit me so I can build up points and get money off on my next purchases. I asked her 3 different times to assure me that this was NOT a credit card but only a rewards point system card. She assured me 3 times that it was NOT a credit card. I trusted her, and come to find out I check my credit that same day and I have a «dink» on my credit report saying I tried to open credit. I was baited and switched by this girl. I went on to call the store manager and he did absolutely nothing to help me other than call his corporate office, and then say that he contacted his legal department and there was nothing they felt they needed to do about it. Well sir, there is something WE can do about it. We are taking legal action against your store and you for training your employees to bait and switch and lie to their customers simply because YOU benefit off of customers signing up for credit at Old Navy. I know how retail stores work my friend and you made a huge mistake.

Oi vay! Christmas shopping and line is 3 lines deep cued up and there are 2 cashiers working! Not good!

Worst Old Navy I have ever seen. It is completely cluttered and disorganized. There were tons of people working in the store, but no one could help me find the dress I was looking for due to the huge mess. There were piles and piles, racks and racks of random clothes. There was no rhyme or reason. It seriously looked like the store was hit by a tornado. Apparently it’s been like this for a long time.

This Old Navy is amazingly terrible. I’ve been in several but this takes the cake as the worst. There is NO ONE in the store that will offer to help you with anything. The employees will be stocking items and completely ignore you. I was almost run down by one employee talking into her earpiece and apparently she couldn’t be bothered to go around or go a different way. Hell, she couldn’t be bothered to say «excuse me». She just stomps past me, knocking my purse off my shoulder. She didn’t even look back.
A few minutes later I was trying to reach an item that, for some reason, they had hung about 8 – 9 foot up on the rack (who could reach that crap?). This same employee was standing 2 foot away from me, still on the phone, and watched me CLIMB up the rack to get what I needed. She looked straight at me and never offered any assistance.
On to the registers– Have you ever seen Old Navy have enough registers open? Me either. The line snaked around the ropes, and there were TWO registers open (there were 11 people in line). TWO registers. From my vantage point I could see 2 managers and 1 employee on the floor. One of the managers was, I suppose, in charge of registers because he stood there watching.
I am DONE with Old Navy stores, they just don’t care. On top of the horrid customer service the store is just a mess. I don’t know what those oh-​so-​busy employees are doing but keeping the store presentable is obviously not their job. Online Old Navy prices are cheaper anyway (seriously, the same item will cost less online for some reason).
I wonder if they are reading all of these awful reviews, you would think management would get a clue.

Not only was the store disorganized and messy but the cashier added the cherry on top with her rude comment.
There was no price tag on a lot of the clearance items. I had to circle around the store three times looking for sales associate to help me and that was unsuccessful. The line was at least 10 people long and only three registers were open.
I just had a baby and am nursing so I stuck it out because I needed button down shirts.
When I finally got to the register I handed the cashier my extra small items she said «these are petite. «what was she implying? I know I just had a baby and all. However, when I went home and put them on they fit perfectly. So rude.

IN SEARCH OF AMERICANA!
When I thought about purchasing patriotic clothing for the holiday, I immediately thought of Old Navy. I went in today with that thought in mind. I was simply looking for a t-​shirt and a pair of flip flops and noticed that they are currently having a sale with items up to 50% off although the average discount is 20% off. It figures that the most affordable item, (flip-​flops), would be 30% off.
I didn’t see many options for patriotic wear and the few shirts that they had were printed with Old Navy and were dated. I wanted a shirt without either of these because I don’t like ads or dates on my clothing. Anyway, I was very surprised at the cute and colorful clothing options they had for women. Some of the styles also offered advanced sizes to XXL.
Throughout my visit, i noticed that there were only two employees in the store and this proved a little challenging for those customers requiring additional assistance. Despite this, I still managed to get in and out in a timely manner and good customer service.

You know what Old Navy is.
My complaint is the annoying «discount with quantity» sometimes know as the Buy Two Get One at 50% Off. With a little math I figured it out that that mean 25% off two items. On a $ 20 item that means if I don’t buy two items I am penalized $ 5. For me this is irksome either way… overpaying by 25% or getting sucked into an incremental purchase of an additional item. Yuck… Hate It…

Good sales, inexpensive good-​looking clothing, but this store is an absolute WAR ZONE all of the time. Clothes, shoes, and accessories strewn about as if a bomb just went off. They also need to train their register staff more thoroughly on sales, coupons, etc.

Its a pretty cool place, that is cheaper then American Eagle, and Hollister, without the teens hanging around, and loud rock music blasting at my ear drums. And I say that with a laugh, cause Im a musician, and all I do is play loud rock music.
Old Navy has some killer sales, so I try to check in there often to see whats going on.
Like it.