Milton Mechanical Services

My tenants A/​C unit stopped working so I called Milton Heating and Air based on their Valpak ad: «Local Milton Owners, Our Family To Your Family Service». I am not sure what they mean by that because when I called to make an appointment, Marty Littleton answered my call but took over 8 minutes just to take my address half way thru; I could hear a little girl and probably her mom talking so, when I asked if he was still there, Marty finally took the rest of my address. I did comment that it is not very professional to have the customer have to hear all that conversation and to my surprise, instead of an apology, Marty said to takes business somewhere else.
This is the first time I am writing a review, never did before but I am in such a shock how unprofessional and rude this person is, I had to.
I can’t comment on anything else since I will never do business with this kind of individual…

This is the second time I had to call for emergency service in the past five years — this time a Friday night. Both times Milton Heating & Air has exceeded my expectations by showing up promptly, providing friendly and patient service, explaining what’s wrong with my unit and showing me the part that needs replacing. The service tech made the repair and charged me a reasonable rate. I can only imagine what another company could have gotten away with — especially when you air conditioning is out! It’s nice to do business with a company that has integrity! Thanks Milton Heating & Air! Two thumbs up!

So I have too units on my house one for the main floor and basement and the other for the upstairs. Well our upstairs unit was acting up so I called Milton Heating and Air to come take a look at it. Whoever I spoke to on the phone and explained my options for getting someone out to the house to take a look at it. Because I have units I did not elect for emergency service and moved to the downstairs bedroom for the evening. The technician arrived within minutes of when I was told he was going to arrive. He was friendly and professional. Also he was very patient and never showed any frustration despite my abundance of questions on what he was doing. If your having problems with your heating or air call these guys if they take care of you half as well as they did me, you’ll never want to go anywhere else.

Yet another HVAC company I have to give up on. This is really tiresome. I’m an easy customer to please, and I give companies ample opportunity to fix any problems, as I did here. I’m going 2 stars instead of 1 because they did fix 2 of the 3 original problems. Unfortunately, they showed little interest in fixing the 3^rd.
So here’s my experience with Milton. I needed am entirely new A/​C system run — Air Handler, lines, and outside unit. I had 3 companies quote it, and Milton was in the middle price-​wise, but I got a very good impression from Kyle, the guy who came out and gave me the quote. He was knowledgeable, helpful, and did a good job explaining things, so I chose them.
The installers had some trouble with the installation and were at my house for about 12 hours, but in the end, the A/​C worked, and worked well. But with 3 problems:
1. Sloppy installation job — it was installed in such a way that the door into the room the air handler is in could only be opened halfway (it’s a full size, unfinished room in the basement).
2. They replaced my programmable thermostat with a non-​programmable one without asking or informing me that’s what they were installing.
3. The big one. The left a giant, unsealed hole in my wall where they ran the new lines outside. I didn’t notice this for several days, and rats got into my house through it.
I sealed the hole, called Kyle, and he came out the next day to look at problem 1, and set some rat traps and said he’d have someone come out and fix problems 1 and 2. Also informed me that one of the guys who did my installation had been fired for repeat problems like this. At this point, I’m happy — they seem like they’re going to solve the problems.
Flash forward 4 weeks. I haven’t heard a peep from them. In the meantime, I’ve had a few sleepless nights with my dog barking at rat traps snapping. I call Kyle, and he has Jim, their GM, call me back. Jim informs me they were just waiting to get past their busy period before fixing my problems. And if they had communicated this about problems 1 and 2 up front, I would have been fine with it because they were annoying issues, but not huge. But they didn’t. Reality is that I’m pretty sure if I’d never called back, I would never have heard from them again.
So, they come out, and they fix problems 1 and 2, and Jim assures me they’ll have an exterminator come out to finish dealing with the rat issue they created. This was on a Thursday — he told me he couldn’t get anyone out on Fri, but I’d hear from them the next week to schedule it. This was months ago — ultimately, I dealt with the rat problem on my own and never heard from Milton again.
Unfortunately for Milton, I’m about to buy a new house that will likely need a new A/​C unit in the next few years. Guess who I won’t be calling?

3 visits since dec 2011! Everything good to go! Now hv huge leak on my ceiling, cannot use AC (in this heat) & tell me NOW I need 2 new systems. Supposed to hv had proposal 3 days ago 4 «necessary» new systems! Rip off is what comes to mind!!“
STILL. Absolutely still telling everybody the same old thing too I also had the two systems treatment BS!!!