LOFT

Funny I do like the product of the store but I can’t stand this store. The music is way way too loud. I also don’t care for the ringing of bell for st judes. I think the areas for petite size should be better defined. Any chance I get I hit a different location of a loft usually Sevierville tn outlet or cumin ga.

When I heard that this LOFT was being renovated to include more space, and options, I was so excited! However, I was a little disappointed when I visited Ann Taylor’s newly renovated LOFT.
Let me preface this by saying that I am petite. And petite girls have problems, too, ok? Pants are always either too short or too long, and shirts never fit right, and usually stores don’t even have a petite section at all, so you have to get everything tailored. So, I was very pleased to see a whole section of the store dedicated to petites.
Having said that, the petite section here still comes up ‘short’. In addition to that, it’s also right smack in the middle of the entrance to the fitting rooms. Maybe they thought the short people wouldn’t be in the way as much? I’m not sure, but I cannot be in that section without people bumping in to me, or feeling like I’m just in the way.
Also, I’ve noticed that there is much less of a variety in the petite section, compared to the rest of the store. I’ll walk in and see something and hope they have it in petite, and they never do. I am also never able to find my size there.
So, while I love LOFT and their rewards program, I just wish there were more options for petite girls. I’m not sure if that’s a LOFT thing, or if other stores have more in stock. I may have to check that out.

«Of a foolish consistency is the hobgoblin of little minds» Emerson. You would think that an organization like this would be nimble enough to see a long term interest in having good customers remain the same. But, alas, «rules is rules» and I will not darken the doors of Ann Taylor again.
Annie, my girlfriend, has a birthday in August. I know she loves Ann Taylor Loft and for the last few years have darted into the North Point store and thrown money at the problem. I see mannequins l like I buy the mannequin. I dart around like a mad man and buy a big pile of «this and that» and they run my AMEX and the lights go dim. Same thing at Christmas. I shudder to think about how much I have spent here.
So, last August, I bought a bunch of stuff that I liked and she said she did too (one can only hope). Included in this bounty was a burgundy sweater that was where? on a mannequin! In fact, yes I bought everything that was on the mannequin. And a bunch of other crap as well.
I don’t know if Ann Taylor has noticed but it has been unseasonably fuckin warm here. Sooo that means there have not been many opportunities to wear the sweater. She has worn it twice. And we don’t smoke (except 2^nd hand at the Harp Irish Pub) so she did not need to wash it until recently. Guess what– a button fell off. So– big deal she was going to sew it back on. Right? of course not– the whole sweater unraveled where the button was supposed to be. There was nothing to sew it on to!!!
Certainly, Ann Taylor would be shocked and appalled at the poor quality of this particular item! I was sure that Ann would make this right and call up that 12 year old Indonesian who knitted this godamn sweater to issue a formal reprimand while at the same time bestowing my girlfriend with a congruent offering or a full refund. OK that’s what I thought.
Enter Melissa, the sales person who my Annie encounters when she enters the store. Melissa follows rules– probably flosses several times a day, coughs into her arm pit, and repeats when shampooing. Melissa notes that the sweater is now on clearance (which may reflect on my taste in fashion). She will exchange it if there is one in the clearance rack. Of course there is not! Is there one at another store? «because it is on ««clearance»» we can’t check the sceeeewwwwww number at other stores. The only thing she can do is refund the clearance price– «IT HAS BEEN OVER 60 DAYS». Twenty Bucks!!!
That’s it. She has no interest in calling around. She has no interest in doing anything beyond offering 20 bucks for a sweater for which I paid three times that! Annie explained that I buy their crap, spend hundreds and get their fuckin coupons and then she goes back with the coupons and spends hundreds more. She notes that, coincidentally, she is wearing a complete Ann Taylor ensemble while asking them to do the right thing. Melissa is unmoved. She has just saved her company $ 40. Kudos!
OK fine. You guys saved $ 40 in the short run. In the long run Annie would have dropped thrice that on the very same same day and I am going to take all my business to the Charlotte Russ Whore Store in the mall which I should have done in the first place. Good call Melissa!
And Poor Annie is stuck with the rest of the crap that was on that mannequin!