Jared, the Galleria of Jewelry

We went here to get my husbands wedding band a few weeks ago and I can only compare the experience to that of a cheesy car sales experience.
We went in knowing exactly what we wanted so we assumed It would be a somewhat simple process. The sales rep was incredibly loud and over baring which made the entire experience over whelming and impossible to enjoy. Very apparent everyone works off commission.
I went back three weeks later to pick up the ring. When I arrived to pick up the ring it took three sales specialist bout 20 minutes to «locate» the ring.

As the previous reviewer stated, you are directed to a specialist. I didn’t mind so much because I wanted to buy an updated wedding ring. His name was Cameron. I couldn’t make up mind (in the meantime a person named Ken told me that my diamond had a chip, that is not visible to the naked eye and I couldn’t trade my ring). They were both nice and very helpful. I told them I would sleep on it, and come back with my decision.
Two days later I went by the Jared’s again, Cameron wasn’t there but his manager was. I will call her Juanita. Well first impression was her style of dress was inappropriate for a jewelry store, it would be more appropriate for a teen store at the mall. Her dress was very low cut where I could see portions of her breast from her push up bra. She walked around pullIng her dress down because it was short.
OK OK I can deal with that… WHAT I COULDN’T DEAL WITH was her adding on unnecessary stuff, that brought a 1500 ring to nearly 2000 dollars.
Previously my husband asked Cameron how much was the walk out price for the ring he said «1700 dollars with taxes.» She had added on a new prong setting and other miscellaneous stuff. TOTALLY unacceptable.
After she took off the misc. stuff it was close to the original quote that Cameron gave of 1700 bucks.
Also I had a broken chain, they wanted 35 dollars to fix it. I bought it off of Amazon for 21 dollars. They wanted to sell me a chain that cost 40 dollars. Are these people living in the 21^st century. Don’t they know you can get bargains for a silver chain for less than that? Jared I determine is for the rich who don’t care about the price or how much they overcharge. I ended up buying the ring or should I say my husband bought the ring.
But Jared is not for the average working Joe, it is designed for the rich that is why you get your own personal salesperson.
THE END!!!

PLEASE BACK UP!
This is the new Jared on North Point Parkway across from the mall. Today, I was in the area so I decided to check it out. Once you pass those doors, you enter the twilight zone.
After introducing herself, the salesperson proceeded to follow me around the «small» store at very close proximity even after I made it clear that I was «just looking». When I enter a new store I like to get the lay of the land and do a walk through. Once I see something that I like, I will ask for assistance. There was no opportunity for me to just look and take it all in because the salesperson was all over me like a parasite seeking a host. I kid you not, it was straight off of You-​tube and I wish I had had a hidden camera.
At one point when she decided that she wanted to share the history of Jared, I again informed her that I would like to look around «unbothered» and I added «if that’s okay» just in case it was against store policy. She said okay fine and stepped back for a minute. Another person entered the store and I thought finally, I’m free! Not so, because that person was directed to someone else and my stalker was back giving me more unwanted attention. I finally just had to leave.
Now after processing the experience, I realize that this store needs to address the following:
1. Over-​training employees
2. How to accurately read non-​verbal cues
3. Respecting personal boundaries
4. Why“no” means «no»
5. How to avoid losing potential customers.
Here is a free script to follow when someone enters your store:
When someone enters your store simply say:
Hello, welcome to Jared’s, how may I help you today?
(Customer) Oh, I’m just looking.
No problem, My name is Marcy, and I will be right over here if you need anything. Then, step away and wait to be beckoned if needed.
It’s really that simple, but as long as these types of negative experiences occur, people will increasing turn to the internet or independent jewelers for their jewelry needs.