Fry’s Electronics

I went to make what I presumed would be a simple return. We had purchased 2 drones for our son’s birthday. Neither of which functioned properly. After waiting 30 without being acknowledged much less greeted by the staff on duty, we were subjected to a rather drawn out inspection of the items. We informed them of the difficulty we had and were rudely informed these are very easy to operate. They would not accept the return only an exchange. I have no issue with that. I do have an issue with the long wait, rude service, and condescension. We will not shop at Fry’s again.

Fry’s price match is a joke. Only shop here if you don’t care anything about getting a good value or are truly desperate.

I am signed up for Fry’s e-​mails and received an e-​mail regarding some laptops that went on clearance. The site showed availability for the display model for the laptop I’ve been eyeing for some time at the Milton store. I called the store but as usual was on hold for over 15 minutes, so I decided to drive over to the store instead. At first, the man helping me in the Computer Hardware department said he couldn’t find the laptop, then he checked again and found it. Given it was a demo model, there were already some accounts on the computer, so he said he’d factory reset. He forgot to, and I forgot to remind him. I come in the next day and go to the service desk where I am told the laptop wasn’t supposed to be sold to me and my only option is to return it because they don’t know the password for the Admin account to unlock it and reset the laptop. I am now wasting my time and gas for the store’s incompetence. I call Fry’s customer service number listed on their site and that gentleman was helpful and said he’d write an e-​mail to the store manager, but I also took it upon myself to write an e-​mail to the manager. The following day, the service desk calls and is *magically* able to help me fix my computer. I go to the store for the third time, and the lady at the service desk informs me that she called 15 stores to get the password. Thank you for doing your job, I guess? Anyway, I’m told it’ll take 2 hours to reset and that they’ll call me once it’s done. As expected, they haven’t called me 3 hours later so I call, wait only 7 minutes this time to be connected to someone, and wait 7 more minutes to speak to the right people. They say my laptop is done and they were going to call me soon. For now, the laptop is fixed and working as it should. One star for the atrocious customer service and one extra star because they finally fixed it.
Summary: sometimes a harsh e-​mail and threatening to call corporate is what’s needed to get the job done.

I dont post many reviews, but I felt I had to after extremely poor customer service. This may be the worst store I have ever purchased from. Do not make the same mistake I did an go to another store. I purchased a modem from them on April 14^th and went back a few days later to return it because the wrong modem was in the box. I went back into the store to exchange the modem and get the correct product. I was not bothered by the issue as the company had no control over that happening. What they did have control over is how they handled the the exchange. They were rude and made me feel like a criminal rather than a customer. I have purchased a number of products from this store, but I will not be back. I have contacted corporate and tried to reach the store manager (has not contacted me back after 2 weeks of requesting) about this issue and neither seems to care about customer service and making things right. Do not buy from this company and if you do pray that you do not have to make an exchange.

In their weekly email ad Fry’s had the «As Seen On TV» blue light instant weld kit on sale, called «5 second instant fix» in the store and «Lazer Bond» on TV, normally $ 10, on sale for $ 8 and since I was gonna be down there to shop at Aldi’s, I figured I’d get it and try it out on a couple things around the house that broke and won’t accept a fix using super glue or duct tape or even a plastic weld… and would cost $ 100+ to replace the parts. I think we all have a few things that defy repair and demand that you surrender to the greedy, callous OEM parts suppliers and their exorbitant ripoff gotcha prices! So I got it, low expectations…
Well I’ll be damned, this $hit really works! I got home, sat down with the 2 pieces that I had previously thrown every repair trick at, and voila… repaired.
So I’ve been wandering around the house lookin for more stuff to repair using this. LOL. Its a guy thing! And I love My Fry’s!

This store can be summarized in the following way: if you’re looking for a large selection and decent prices, it is GOOD. If your need involves customer service or any sort of human interaction besides paying a cashier, it is BAD.
The four/​five-​star reviews here on Unilocal are almost 100% based on experiences where the customer came in, found what he was looking for, and was impressed by the selection. On the other hand, the one/​two-​star reviews are made up of people that for some reason had to deal with customer service (return a product, book a service, ask for assistance, etc).
Most employees are very young and inexperienced, and this results in an unknowledgeable team that still hasn’t developed customer service skills. It is common to see employees confused about how to handle problems, fighting with each other, complaining in front of customers. These are all natural (and expected) consequences of having such a young and inexperienced team. Once I couldn’t help myself but laugh at the comedy of the situation, I felt like I was watching a movie about kids bickering in high school.
I recommend this store to anyone who wants to come in, take a look at a wide selection, and leave with a purchase. But think twice if you’re looking for any service that will require any sort of assistance from the store staff, even if it is assistance of the most basic kind.

I never review stores, and rather stick to restaurants, but I felt that this place needed a review.
I used to come here back in the early 2000’s with my friends on Black Friday and various other times in the past. Recently I decided to build a new gaming rig to replace my old one from 2007. Well my first thought was to go here, in the past they had everything I needed and service was pretty good, never had issues, and they always had the best parts in stock.
Now mind you I haven’t been in probably 4 years to this place as I haven’t needed enthusiast computer parts and it’s out of the way for me to go here. Well I went last week and I have to tell you, the quality and service in this store has shot down tremendously. The computer cases were all basically destroyed, parts everywhere on the display rack, and to boot they had none of the top of the line cases to purchase or on display. The motherboard is way below quality wise than it was years ago, back in 2005(ish) they had motherboards screwed to the wall with the prices/​specs next to them, and below you would find the boxes for the motherboards that correlated to the board on the wall for purchase. Not anymore, they decided it was better if they print pictures and slap those on the wall, definitely not the same, and to mention, again they had no high quality boards available for purchase.
RAM area looked to be the same, PSU area was completely not stocked, they had zero 1000W PSU’s for purchase on the shelf, and barely had any other varying units available.
Overall I will probably never go back here, they had no good quality enthusiast parts anymore and not only that, they had no stock of common items. Will not be returning and instead going with the trusted Amazon or
sellers.

Horrendous customer service and prices are constantly mislabeled so always expect a surprise on checkout.

I often find myself in need of small electronics parts such as connectors, resistors, or power supplies, and Fry’s is a very convenient stop for those parts and pieces. To their credit, they almost always have the random items I’m looking for, and I typically pick up items I had no intention of buying (I have some ridiculously nerdy tendencies).
The store is a bit quirky, from the oddly laid out parking lot, to the sprawling store layout with a hodgepodge of odd items, to the restaurant in the middle of it. It also has the corral type entrance to the checkout, which is a ridiculously strange way of cashing customers out of the store.
Regardless of the quirks, Fry’s always comes through for me, SO I guess I’ll be visiting these guys for a long time to come. Give them a shot if you are looking for computer parts… or a sandwich… or a dishwasher!!!

We went to this Fry’s Electronics on Saturday morning (during Christmas season) with exactly what we wanted in mind. Fortunately, we had the ‘best’ sales associate, Ryan Hicks in Computers, they didn’t have what we thought we wanted in stock… So Ryan found us something better with a comparable price point and our necessary extras. It wasn’t that he did all of this, it was how he did it, very conscientious of our needs and knowledgable for our questions. He listened and made it feel like Christmas!

Treated like a thief. Followed so close I had to tell him to back-​off. After purchasing my receipt and item were inspected to the fullest, which was not done to others that walked out. RETURNED item. I will not spend money where i’m treated like this!

The staff here is moderately responsive. Difficult at times to get a straight answer and Fry’s only price matches on the first item you purchase plus it’s a painful experience.

Wow, service of computers SUCKS. Checked in my computer eight days ago and they are still trying to figure out how to back up the hard drive. The hard drive crashed but I could get the unit to a «C» Prompt.

Great place for selection and price, but the customer service was not there. I asked an associate where some wireless headphones were and showed him the online item. He pointed me towards the headphones, I explained I didn’t see them. He walked me to the end of the isle and pointed. What makes a great experience is being able to back up your seemingly superb customer service. Everyone wants to offer help, but when you really need it it’s not there.

So, I frequent Microcenter in Marietta as my go to shop for PC hardware upgrades. In light of that, I decided to try Fry’s and see how they compare.
(It should be noted I wrote a review for my local Microcenter a couple of days ago so I won’t be doing a comparison review here.)
Inventory was limited, the shelves were half full of disorganized items, sectioned counterintuitively or poorly in general.
My purpose for going was to ask for advice on which case to upgrade to (I am a PC performance enthusiast). I went directly to the «tech» section of the store, thinking these would be like minded builders and, therefore, provide the consummate advice I seek.
They pointed to the sales department…
So I go to the sales department and start talking to a sales guy about which case I should upgrade to. Promptly, he points toward the tech department and says, «They will have the answers you need.»
I return to the tech department and inform them that, they indeed are the right people to solve my consumer needs. At which point they say to me that I should try Microcenter.
Enough said about Fry’s? I think so.
(All I was really looking for was opinions on different cases for my desired setup. Something anyone with merely dubious knowledge of PC building can form coherent opinions on. Instead I got the run-​around and try another store. Fry’s is massive, their inventory is massive, their prices are also massive, their efficacy? Infinitesimal.)
Would give a ZERO star rating if I could.

I’ve been on hold to talk to an associate at this location for 20 minutes! It is 2:30 on a Wednesday, and this store is never busy. Why can’t someone pick up the phone for my simple inquiry?

A-​OK
Today was a better day at Fry’s. First of all, the item I wanted was shown available on line and I was able to reserve it. I walk in to pick it up and everything was easy as pie. I simply handed the cashier my quote slip and he quickly processed the item. There was a minimal wait in line and he did not have to disappear for 20 minute in order to look for the item. Everything was handled in an efficient manner.
The key to such great service today was probably not needing in-​store assistance and of course not having to return anything. These are the areas that need greatest improvement. Also the time of day and the day of the week really matters. I was there on a Tuesday shortly after 11am and it was very quiet.
The one thing you can always count on with Fry’ is a friendly greeting. The employees are always warm and friendly.
Today, they were A-​OK!

Dude! I was so impressed when I walked in and saw that you had 97 people working here on a Sunday. So why do you only have 2 cashiers? !? It was nice to have 3 people in different departments ask to help me find stuff. I about strangled myself with Cat 5 cable while I watched 1 of your only 2 cashiers wait on the manager to change the register tape.
If you didn’t have the weird cables that I need and no one else has, I would never shop here!
The other reviewer is right about your Spanish Inquisition return policy and your psycho managers.
Better only buy things that you’re Positive that you’ll need and never return!
This place is weird and cool at the same time. It’s a challenge not to buy stuff in here…

Like most Fry’s locations, this store is huge and carries so many different things. Service can be hit or miss. Sometimes a salesperson can be difficult to find, but then there are times when you can get exceptional service.
My experience is mostly with the household appliances section. Fry’s can be a little tricky sometimes with their weekly ads because sometimes they won’t list the price or model number. I kind of know what I’m looking for already with fridges, washers/​dryers, so I don’t need help on specs. Really, it’s down to prices. Contrary to HHGregg’s 90 day promise, Fry’s has a 30-​day lower price guarantee. If Fry’s or any other competitor sells the product you bought at a lower price in the next 30 days, they’ll give you the difference if you bring the receipt back to the store.
I ended up purchasing my washer/​dryer from Fry’s. After my annoying experience with Burt (
) not just once, but TWICE (I saw him again before my Fry’s trip), I didn’t see the point in going back to HHGregg. HHGregg would have saved me $ 100, AND they had the 90-​day guarantee, but I didn’t want to deal with an old man who would make the buying process longer. At Fry’s, Badara had me out of there in less than an hour. He also went the extra mile by advising me not to buy a fridge this week (it’s a tax-​free holiday so most discounts were in the computer/​electand said he would give me a call when the fridge I wanted would go down in price.
To be honest, Fry’s feels like a cross between Brandsmart and HHGregg: it’s a little unorganized, but at least they’re truly professional. Overall, there’s not too much red tape involved to match prices.

Came in to pick up an online order and stood by 2 women at the customer service desk for a good 5 minutes before being acknowledged. They were too busy discussing work schedules or something of the like. Hello, customer here. Where’s the service?
Finally acknowledged, then sent to a regular register to pick up my order. I must have given the lady my name 3 or 4 times, then finally had to write it down as she didn’t understand my northern girl accent I guess.
After a few minutes of hunting, she finally returned and asked me when I had ordered it. It is my fault that I didn’t understand that there is a limited amount of time in which to pick up online orders. Call me crazy, but if you take my credit card information over the internet, hold my damn order for more than 2 days, mmkay?
Not going to be doing business with any Fry’s again. No customer service. Ridiculous ordering policies.