Elite Shutters of Georgia

We originally used this company for custom plantation shutter for our previous home in 2012. At the time we were very pleased with their service (timely communications, clean and effective work crew who were courteous, and great quality shutters that lasted us years with no problems). So when we sold our home and moved, we reached out to Elite Shutters again for our new home’s window treatment needs.
It seems the company has changed quite a bit in the last few years. Initially, they were easy to work with. They came out to the house in a timely manner to do measurements and take the order and put up temporary paper window coverings. Then they deposited our check deposit in a timely manner too. Then we didn’t hear from them again for TWO months despite over 10 phone calls and emails over a 2 – 3 week period asking for an update on the status of our project.
When we finally heard back from the company after 8 weeks, they claimed they thought they had already come out to do the work. We informed them that no, they hadn’t done any of the work, and we were still waiting on them. When they finally came out (the work crew was timely and clean and great), they only had some of the window coverings. When we called about the rest, the woman we spoke to claimed she had told us it would take longer (true but that conversation happened two months ago, when ‘longer’ meant 6 weeks instead of 4). We are now 8 weeks out from that original conversation). She wasn’t very apologetic and she just wasn’t nice. I certainly understand delays, especially around the holidays, but not returning over 10 calls is unacceptable customer service.
We have since cancelled the rest of the work order and will be finishing our window treatment project with a different company.
I would like to also add that none of the people we communicated with during this entire transaction were the same as the folks we worked with in 2012. I’m not sure what has changed with the company but it has not been an improvement.
Bottom line — good work crew, TERRIBLE customer service and even worse communication. I will not be using this company again for window treatment needs and I do not recommend this company to anyone seeking such services.

Called 3 months ago as my custom, expensive plantation shutters have broken once again — they have been to our house 5 times to fix them. They said they would come back and fix again — 3 months later — don’t return calls or fix. Don’t use this terrible company. BAD customer service and product.