AutoBell Car Wash

I should of taken the advice from the previous reviews. It’s true, you’re going to need to wash your car in more detail when you leave this car wash. I paid $ 33.99 for the managers special AA and was so glad I didn’t pay an extra $ 50 to get my carpets shampooed-​as originally planned– because I would have been extremely disappointed. They missed one of my side mirrors completely, the cup holder was not cleaned, and there was still dirt all around my emergency brake, and I can’t smell any fragrance. If this car wash is near you, drive the extra miles and try a different car wash.

As the reply to my previous review suggests, I’ve had someone from Autobell reach out to me and they got me in contact with the local management. They read my review and offered to warranty the work they had previously done and redo the cleaning free of charge. I took them up on that offer yesterday, so I felt it was only fair to them to update my review to reflect my most recent experience with them.
This time around, there were a couple cars ahead of me in line, so I expected to be held up a bit in comparison to last time. Winter Storm Jonas had hit a couple weeks prior and did a number on my windshield wipers, so I had also asked for some Rain Repellent to be applied. They also threw that on free of charge, despite me having offered to pay for it. It rained earlier today, so I got to see it in action, and it works as I expected it to.
Unfortunately, once I turned the car over to them, the staff forgot to remove my car’s antenna before putting it through the machine wash. Given that it was an 8-​inch aftermarket antenna (and thus didn’t have much flexibility), it snapped clean off my car. I took a peak while it was being cleaned and noticed the antenna was missing, which I didn’t think much of at the time, since I watched them remove it last time and throw it in my car before starting the machine wash.
It took about 30 minutes for the cleaning to be finished, and the manager personally ensured the job was done to my satisfaction. I inquired about the missing antenna as I didn’t notice it anywhere in my car, so he went back inside to check. A few minutes later, he returned with only the base of my antenna, and apologized for having broken it. He offered to either give me credit towards another free wash, or reimburse me in cash for purchasing a similar antenna. I ended up opting for the latter.
I purchased a new antenna that night and stopped by to provide a receipt today before heading home after a day of work. After a few minutes there, they made a copy of my receipt, had me fill out a claims form, as well as a form acknowledging that I’ve been reimbursed in cash, then sent me on my way.
Granted, my overall experiences with them may not have gone as well as I’d hoped so far, but I have to say I respect their dedication to customer service and satisfaction. For everyone else, do not hesitate to speak up if you’re left unsatisfied — they will honor their guarantees and will do everything in their power to make it right.

Went the other day and I got the full service wash. First of all the attendant greeted me with no emotion and not even a smile. Then I told him I wanted the full service wash. After that I was questioned with a handful of upcharges. After that I watched the attendant drive my car onto the track and watched my car go through the exterior wash. I then had someone wash my car in what it seemed like 5 min. I go to the car and the inside cup holders are still dirty and the tires not completely rubbed clean. I know there whole thing is for your car to be washed but what is the point if the car is not completely clean! I would rather them wash my car longer and have it completely clean. I would go up the street and go to the new car wash that opened. I will avoid going back here and stick with the newer car wash up the street

Good car wash for the money. Super nice staff of young people who all speak English and are not the typical people you see working at a car wash. I had my car washed here right before Christmas and they did a great job. I went back yesterday and just needed a quick touch up and I was able to get it wash and vacuum for $ 5 and they did the vacuuming!

The first time we went here they left water streaks on the Windows. We gave it a second try and they didn’t even touch the inside (I got the full service wash). I asked them TWICE to clean the inside, they did it with a rag, not even a vacuum. when left I realized they still missed 3 places. I won’t be back.

I have a hard time understanding all of the negative reviews. I drove cross country and my truck was a mess! I brought it here and did the $ 19.99 wash. I was very pleased with the quality of service. They took the time to clean the grill properly. They removed the black tar off the finders. My only complaint was the amount of time I was here. Start to finish: 1 hour.

No better and perhaps not as good as gas station drive through wash. Even with attendant to dry, the windshield wasn’t even clean. Not expensive but a waste of your money. Look for a positive review and go elsewhere.

Don’t waste your money! We miss the old Owners! Lazy crappy work! I had to wipe down the whole interior myself AFTER paying for said wash! Even my inside doors and wheel wells! They will NOT last. Sorry, I’m not sorry… But ‘quality’ is a word these young men know nothing about!

Awesome place! Had a group of guys vacuum my car, dry it, also cleaned my wheels for me! All for $ 8.49! Amazing and will always come!

This place took over the old Cotton Creek location. I’ve tried the Autobell business twice. The first time I noticed after the attendant was half way done with my car that he used the same towel to wipe the wheels and the car. At no time did I see anyone clean my wheels other than a drive through the the car wash. So, they use the same towel with grit on it from your wheels and proceed to scratch your entire car because they can’t be bothered to use a different towel. When I brought this to their attention I was entertained with the «flip» story. They flip the towel and don’t use the same side on your wheels as they do on the rest of your car. Oh yeah??? How exactly do you keep up with the flippity flopping when you wipe a wheel and then the side and then another wheel and then the back and then another wheel and then the side and then another wheel and then the hood and roof!!! Really, you flip the towel??? Really???
So, I decided to try them again and tell the attendant beforehand to not use the same towel, but It was déjà vu and this time he wiped the wheels thoroughly and then cleaned out the door jams. Yes, I want all that wheel dirt in my door jam for me to touch every time I get in and out the car. Why don’t I just lick the streets of Alpharetta for the same germy effect.
As I get into the car, I notice the backseat is still entirely covered with dog hair. Ummmm, doesn’t this $ 15.99 service include vacuuming??? At this point, I’d even accept a blast from a can of compressed air!!! After pointing out that somehow the vacuum cleaner at check-​in must have some malfunction, they proceeded to vacuum it again. However, my dog must be part wooly mammoth because there was enough hair left for me to pick up between my fingers. With a puzzled tone, I asked if he was done with the second vacuum. Why of course he’s finished… by the looks of his equally puzzled face. Stupid me, why would I think the vacuum would get out the dog hair??? I wasn’t expecting all of it to be gone, but some would have been nice.
Consequently, I’m now at home with my little dirt devil vacuuming the dog hair, cleaning my hazy windows and removing bird crap from the hood after I paid $ 16 for autobell to do it. Maybe they can invest $ 50 in a real vacuum cleaner and another $ 25 for wheel rags. Just my opinion.